Converge Technology Solutions UK (Stone Technologies Ltd) Reviews 

93
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

i wanted to order a TP-link HX220 unit. Website showed in stock but thought to check as have been caught out before. I called and was told they were in stock, so i placed my order. I received confirma... See more

Company replied

Rated 5 out of 5 stars

The driver and team are very friendly, efficient and very helpful. Highly recommend them. From Birkbeck College, UoL.

Company replied

Rated 5 out of 5 stars

I've been running IT systems for 25 years now and Stone have been a great vendor through all that time. They have great prices, providing kit that "bang per buck" normally beats anyone else tendering... See more

Company replied

Rated 3 out of 5 stars

… unlikely to use again. For one, yet again dodgy tracking by DHL (their chosen courier) claiming a failed delivery attempt where non took place (we have cameras). Secondly, when I sought to query th... See more

Company details

  1. Computer and Accessories Store
  2. Business and IT Consulting Agency
  3. Computer Hardware Manufacturer
  4. Computer Store

Written by the company

Converge Technology Solutions (Stone Technologies Ltd) is a leading IT recycler and provider of ICT solutions to UK Public Sector and Private Sector organizations of all sizes with the vision to make a true and lasting impact on the way IT is sold, providing a full circular procurement cycle to new and existing customers, for the good of the environment and future generations. Organisations of all sizes can purchase directly from our website, or for a more personalised service we can set you up with an account manager.


Contact info

3.0

Average

TrustScore 3 out of 5

93 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.0

All reviews

(93)

9 reviews in the last 12 months

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Rated 4 out of 5 stars

Good selection

Good selection. Competitive prices. Good customer service.

Although some times, items show in stock, but may have just gone out of stock.

17 November 2024
Unprompted review
Converge Technology Solutions UK (Stone Technologies Ltd) logo

Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Hi Steve, Thank you for taking the time to leave a review! We’re pleased to hear that you were happy with our selection, competitive prices, and customer service.

We also appreciate your feedback regarding stock availability. We understand how frustrating it can be when an item shows as in stock but may have just gone out of stock. We’re continually working to improve our inventory systems to minimize this issue and ensure a smoother experience for our customers.

Thank you again for your valuable feedback, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Great price for PC case

Great price for PC case, and fast delivery.

22 August 2024
Unprompted review
Converge Technology Solutions UK (Stone Technologies Ltd) logo

Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Hi Leigh, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re happy with the price of your PC case and the fast delivery. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience.

If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Really quick delivery within 3 working…

Really quick delivery within 3 working days of ordering and excellent price point! The same monitor on Dell website was 40% more expensive and lead time was 6 weeks!

21 August 2024
Unprompted review
Converge Technology Solutions UK (Stone Technologies Ltd) logo

Reply from Converge Technology Solutions UK (Stone Technologies Ltd)

Hi Angella, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you were impressed with both the quick delivery and the excellent price point. It’s great to know that you found a better deal with us compared to the Dell website, and we're happy we could meet your expectations on both speed and value.

We truly appreciate your feedback and look forward to serving you again in the future. If you need anything else, don't hesitate to get in touch!

Rated 5 out of 5 stars

We purchased pc for my son who has…

We purchased pc for my son who has special needs. The lighting on led failed and wasn't sure if it was covered under warranty.This may not be a big deal to some people but he is autistic and bothered him.After one message to stone they sent dpd to pick it up and fixed it.It was returned in few days fixed with extended warranty.Im really impressed with this service and will be purchasing more in future.I can't fault these guy really amazing 😀

9 December 2023
Unprompted review
Rated 1 out of 5 stars

Shocking quality. do not bother.

Shocking quality.

I got a laptop from them, first of all, it couldn't get connected to the internet because they installed a parenting control software which they do not know who to manage that needs to be removed and after few weeks the charging porter stopped working and after changing the motherboard in a process that upset my child the same issue happened again ni few weeks with the supposed brand new motherboard. and they refuse to take responsibility for the inferior quality of the parts they sell to disabled children. shocking quality. and shocking company. do not bother with them.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Professional and Helpful

So easy to deal with this company. Quick response to email queries.
Driver arrived promptly and could not have been more helpful.
Email received later that day to confirm receipt of assets - and a WEEE Certificate of Disposal not long after. Will certainly be using this company again.

23 November 2023
Unprompted review
Rated 1 out of 5 stars

I bought a laptop battery from them and…

I bought a laptop battery from them and found out the battery was getting extremely hot. I emailed them to tell them of the fault and my suspicion it was a fake battery as it didn’t match the photos. I was basically told to go to the manufacturer of the battery to get my refund as it’s nothing to do with them (by this point I only had the battery 2 weeks) I didn’t get far with the manufacturer either so as a result I’ve wasted £70 and neither company wants to know. I’ll never use this company again nor recommend them

10 October 2023
Unprompted review
Rated 1 out of 5 stars

Unresolved issue and wasted effort

I came to you to resolve the intermittent flickering of the laptop. The engineer could not identify the issue. He came with parts but did not change it.

He said that he has been allocated a certain timeframe and he cannot complete the diagnosis in that time. He suggested changing the mother board but he did not have the motherboard with him.

It was a wasted time and effort. I had to wait for a whole day.

13 July 2023
Unprompted review
Rated 5 out of 5 stars

Perfect service

Called ahead to confirm time of arrival, arrived on time, completed the repair in a professional and timely manner, as always.

3 May 2023
Unprompted review

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