The Container Store Reviews 49

I have had such a terrible experience at the Century City store and the El Segundo store. On the website the El Segundo store was marked as open. It had some items I could not get by my store and I drove over an hour to pick up some items. The manager greeted me with so much hostility. I just asked for a cart in the parking lot and she was yelling at me that they were not open. I was like, I didn't know it said on the website a couple hours ago you were. She was so hostile continued to be nasty I actually took some of my items back to another "open" store. This all could have been avoided if the website was updated. This was a weekend and I was definitely not the only person at the door expecting an open store. As for Century City, they have some of the rudest cashiers I have ever seen. This is a challenging time, I am not sure if they are being mis managed and that is why these employees at two stores are so hostile but its really unnecessary.

Bought multiple gift cards through their website. I was charged but the confirmation failed and gift cards were never sent. Have reached out to support numerous times to be told to reach out to a third-party site. Have emailed that third-party site 4 times and never received a response.

Do not purchase anything from this store online unless you don’t mind waiting several months for your items to be delivered. Waiting 3+ months for a plastic container is ridiculous. Seriously, Container Store?? You can’t manage to properly stock and ship out product in a fast efficient manner like Amazon, Target, Bed Bath and Beyond and just about every other store? Good luck staying in business.

Poor customer service-I tried to cancel an order after being alerted that the items were delayed, but they claimed that they couldn't, nor would they let me return the items without being charged without bringing them into a store. They do have great items, and are generally great to work with in store, but the website and support for it is terrible from a user experience. I'd recommend Wayfair instead for organizational items by far.

They used to have good service but when it comes to issue they will ignore you. My stuff was backordered and they wont switch it to another color that is available, they wont cancel it either.

Received multiple shipments from this company & I was pleased until.... item shipped was cracked. I reached out to the company multiple times with no response. So their return policy means absolutely nothing. Will not purchase from here again until they abide by their policy. Shady.

I am not surprised this company treats their employees poorly given my recent experience with online orders. I was prepared to wait two weeks for an order to ship until I realized I had a store less than an hour away. I emailed customer service asking for a modification or cancellation two days after I placed my order, no response or even acknowledgment of my message. The next day I did a chat asking for a cancellation and I received the generic copied response...”covid, delays, order is processing, cannot be cancelled” Let’s not forget this company only charges you when the order ships, so my money was being held in limbo based on when they ship each item. I called the phone number, waited on hold for 22 minutes then finally caved and left my number for a call-back. After closing time I got a call from a nice gentleman to tell me that someone would contact me in the morning. I was never contacted. I emailed customer service again asking for an explanation of their “order is processing system” and why I have orders processing for three weeks with one item delivered and no further communication. I did get a response stating orders are picked by machine and they can only be cancelled once my item is shipping out, a very small window considering the shipment email is sent a day after my Fedex App alerted me of the incoming packages. Basically, it is impossible to cancel an order with this place. I assume it is poor leadership and the employees are left to deal with discouraged customers and no real solutions. This company is a disappointment and I believe they took advantage of the pandemic to have an excuse for their poorly executed ordering system. I eventually received both of my orders a month after ordering. This company will never survive if they continue to operate like this. Knowing how they treat their employees is just another reason for me to buy discounted gift cards to use in the physical store. I refuse to give them any new money, but I’m obsessed with the elfa door systems.

Where do I begin they treat their employees so horribly. They have warehouse employees working in very hot condition its already hard to breathe with the mask on plus we are fighting the heat. While office mangers and office workers get to sit in the office with nice cold air. They let us know last week someone had covid but they didn't shut down only did "extra cleaning" yeah right! And now they are ending hazard pay its not even worth it anymore. They keep lying to customers that they will receive product in two week 🙄 yeah good luck with that. THE CONTAINER STORE is not employee friendly to them we are just another number and they keep hiring more and more people. If I were you spend your money elsewhere because they charge to much for items that break within a week.