Consumer Cellular Reviews 13,895

I ordered my phone Friday morning. I have not received my package, I tracked it and it says it was delivered in February! I ordered it Friday how in the hell would it be delivered in February it’s April !!!

Your website should be more user friendly. My order was paid for and finished and cancelled the next day because I was not eligible for financing a new phone, that could be built in. T add insult to injury I tried bringing my own phone but now I can't do that either.

Oh my goodness! I just had an incredibly helpful and excellent human being as a customer service agent with Consumer Cellular! His name is Daniel. Not only was he informative and helpful, he was very kind, friendly and an all-around good human, a person that deserves good pay and many pats on the back! It is not that often that I write such a positive review and it is even more rare to have this kind of experience with corporate America. However, I have found that all my interactions with Consumer Cellular have been positive and the company has a good human element engaged in their interactions. They are fair in their pricing and I have such a good feeling about this company overall! Thanks Consumer Cellular

The customer service rep I spoke with was very helpful and patient. We spent about an hour
on the phone and I learned a lot!

When I received the product you could see the quality of the material used for my cord.

i love my new phone! i also love the help i am getting from your customer care representatives. i am learning to use the phone and they certainly have helped me a lot. you have a wonderful team! thank you a lot!

It would have been easier to buy two phones at the same time instead of having to place the order for a phone individually.
then UPS said the business they tried to deliver the phones was close and they would try again in two days; the business address was our home address, someone was at home; someone lying?

My husband got a new phone and needed help setting up a few things. We did a chat and the person we chatted with was very helpful and knowledgeable. He made it a very easy process.

The customer service is always great, they are to the point, helpful, and make things easy for me. Set up looked confusing but was very simple.-Thank you

First Kim was able to help me save some phone messages I was worried about losing. Then when I called to have our service transferred, Maria was phenomenal. I hadn’t changed phones in 8 years. She was able to walk me through it and did it with lots of patience. She was proficient, professional and just very nice. She made this change so easy. Thank you Maria.

Sheik gave fantastic customer service. We could not connect the phone due to something out of our control. Sheik troubleshot the issue, and we had a happy ending. In my opinion, CCgoes above and beyond to assist you!

I needed to replace my old phone. I bought a new moto 5G phone and the price was great, even included free shipping. My phone arrived in 3 days and set up was easy. I had to call customer service to activate my phone which only took about 10 minutes. Very friendly and helpful. I have been with Consumer Cellular for 11 years. Great service and great company.

I'm 64, with very little knowledge of smartphones. The gentleman that helped me knew how to make it a wonderful experience. He answered every one of my questions (I had many!), and made it a very satisfying experience !

I recently switched from Verizon to Consumer Cellular and couldn’t be happier. I upgraded to a new iPhone 17, and the number‑porting process was fast, smooth, and handled by an outstanding support agent. He was professional, patient, and extremely helpful, and made what I expected to be a stressful switch feel easy and seamless.
Everything activated quickly and has been working perfectly since. The only challenging part of the entire experience was transferring my very large photo and video library to the new iPhone—but that was purely an Apple issue. Apple Support helped me resolve it, and it had nothing to do with Consumer Cellular or their service. Just remember to make sure you have enough cloud storage before switching - I learned a slightly longer way.
Overall, Consumer Cellular exceeded my expectations. Excellent customer service, an easy transition, and reliable service—I’m very glad I made the switch and would absolutely recommend them.

The ladies made my xfer of my phone from T-Mobile to consumer cellular, painless as possible. finally felt cared about by customer service. So far Happy with the features I have with my plan and my phone is working great no dropped calls.

Very disappointed with Consumer Cellular processing of my return of my fall device. First Ally fall device failed to hold a full charge after 4 mos. They sent me a replacement which I spent over an hour on the phone with Tech Support to find out Consumer Cellullar NOT configure the device (no sim card). They sent me another and it appears to be work. I return both units using the shipping label (UPS) supplied my Consumer Cellular. Both unit were taken to UPS on March 19, 2026 to be sent back. My receipt showed both unit were shipped at the same time. Did hear any back from Consumer Cellular until they charged my Credit Card for $220. Spent over 1 hour with them on the phone taking to find out what the $220 charge was for. They finally said they need to ask for a review of this charge. They said I would hear back from them within 5 days. On the 5th days I received an email saying they accepted my return with no explanation on what they had accepted and when I would get the credit. After spent about another half an hour on the phone with them they finally said I would hear back from their accounting by the end of the work day today about the credit. At this point I do not Recommend Consumer Cellular!

I had the very best service, Julian was excellent. I was very comfortable changing services and phone with him. He made it seamless. Barbara

I recently purchased an iPhone and the process went smoothly. The consumer cellular information was accurate and the representative very helpful. I was able to complete everything on my own on the website once I had my questions answered.

Last year I rlswitched to Consumer Cellular and picked up a Google Pixel 10a, and the whole experience has been refreshingly smooth.
From the start, Consumer Cellular made the process easy—no pressure, no confusing fine print, just straightforward plans that actually make sense. Their customer service stood out right away. I had a couple of questions during setup, and I was able to reach a real person quickly who was patient, knowledgeable, and genuinely helpful.
The Google Pixel 10a has been a great choice. It’s fast, responsive, and the camera quality is impressive—especially for the price point. Everything from transferring my data to getting up and running was simple, and the phone performs exactly how I need it to for everyday use.
What I appreciate most is the value. Between the affordable plan and the quality of the phone, I feel like I’m getting exactly what I need without overpaying.
Overall, I’d highly recommend Consumer Cellular to anyone looking for reliable service with excellent support, and the Pixel 10a is a solid, dependable phone that delivers where it counts.