Conforama Reviews 

I purchased a airconditioner on line ready for the ht weather. Paid via paypal, received confirmation of my order which i intended to collect the next day. A email arrives that they have made a mistake and do not have my item in stock. I find the same thing for 49 euros cheaper the next day. I have asked for arefund but no reply. After 3 emails they say I have to ask online. Done that but have also made a claim with paypal as this company seems to operate in strange ways, best to avoid conforama

Id put zero stars if I could. Already my order said to be delivered in 6 weeks which i was prepared for. Then i got an email stating that the order will be one week delayed. I then called a day before the delivery was supposed to be made to which the customer service told me that they have not yet received my item in store. When i asked when will that be, she said after it will arrive in store, it will take another week to be delivered and refused to give me more details, by simply repeating that they will call me on my number when the order is in store. I then managed to get to the management who told me that my order is not expected before 10 weeks period, hence another 4 weeks to wait! Conforama not only knew and lied about the delivery period from the beginning, but also refused to do anything about it! They said its not their fault but their producer and refused to give any explanation or reimbursement in return. When i received my bed 10 weeks later, it did not even have a base, which the delivery team told me has to be ordered separately which was not mentioned nor shown anywhere or the website.... I am completely speechless by their terrible service and overall performance. Having to wait 10 weeks for a bed, not receiving any apology in return and not accepting responsibility is ridiculous. Next time wont even think about it and order from anywhere else but Conforama....

We ordered a kitchen from Conforama in Laval in December and after 3 incomplete deliveries we still do not have the kitchen fully installed. Everything was supposed to be delivered in mid February but on the first delivery all the electrical items were missing and there were no worktops. Now, after all these months and when we have paid in full we are still waiting for the door to the dishwasher and a side panel. Laura at Conforama claims that the transport company has lost these items but she has done nothing about ordering replacements for us and seems very unconcerned. A friend who lives in France sent a registered letter to the store manager explaining the situation before Easter and has still had no reply. He is constantly trying to contact the store on our behalf but nobody is picking up the phone! This is totally unacceptable!

These guys are big time scammers when it comes to their insurances. They purposedly rob you and refuse to acknowledge their faults.

Awful customer experience at warranty repair team in Switzerland - very rude, annoyed by questions, and answering for weeks the emails regarding warranty repair and hanging up the calls

Bad experience.. did not send the item, did not call (if they really had trouble finding address, which other companies don't have), but the delivery fee was charged..

Terrible customer service. Tried to change a delivery date for over a week and it still hasn’t been sorted.

I’ve least I’ve learnt a lesson to never trust them again.

My couch insurance was expensive as hell and when i needed to activate it they discarded the case as my fault. What a rip off!

Stay away from these scumbags! They are scammers to the max with their insurances that cover almost nothing and are expensive as hell!

These guys are a total scam! Their insurance is a rip off and their customer service line is absolutely terrible.

Had the most horrible experience with them failing to acknowledge my order for 4 months, then claiming the product was "out of stock" when it was still selling on their website. Calling them does nothing, and the insurances they sell are just moneygrabs to poor unsuspecting customers. Stay away!

I bought a washing machine and a stove after I mounted the washing machine I realized it did not work the next day I was at the store to announce and the answer was that I pregnant woman in 6 months have to bring a washing machine in the store so they can check it out. and after an hour, trying to explain to them that I do not physically do that, I came to a conclusion ... to buy another washing machine and when they deliver the new one they will take the wrong one.
just the same unprofessionalism strikes again and the day they promised me the morning delivery, of course they were not able to keep the promise. I still expect to return money for my washing machine.
the most horrible experience !!!

This store is a fraud!!!
I cannot believe the authorities in Switzerland, a country so proud for quality they offer, gave authorization to such fraudulent store to sell in their country!

Conforama Meyrin dared to deliver broken furniture even if they noticed it in deposit and that is because (as the delivery person sais) you basically have 2 options: either you accept it broken (although you pay for brand new stuff!!!) or you agree to return it but you will not receive it ever ever again!!!
They will not take your phones, if you get someone to answer they will pretend they have never heard of this and they will see what can be done... each employee of Conforama you’ll talk to - they hear your issue for the first time... there is no remark in their system etc.

I am shocked to see the authorities ignore the consumers complaints!

super site !!! merci conforama

The Conforama Store in Guia (Albufeira) Portugal is a nightmare on several counts...

Poor Communication - Telephone numbers on invoices are NEVER answered. Email address on a sales invoice six months old is no longer valid, and no longer monitored. They DO have back channel numbers for one store to talk to another...they simply don't answer their public phone numbers!

If the email that you send sounds angry enough, you MIGHT (not always) receive a phone call, but it is unlikely to result in actual help. They frequently promise service visits to get you off the phone, but the visits don't actually occur, wasting hours of your time.

Poor Organization - Stores do not support one another. A new store, which is much closer, opened in Olhao, Portugal. Unfortunately, they don't service the accounts of the Guia store, and the Guia store doesn't want to service the customers which they had in the area prior to the other store opening, even for merchandise which is still under warranty.

Poor Warranty Service - As a result of the above, the warranty which you are given probably won't be worth the paper its printed on, if you have a problem! So far, in the space if three weeks, with two visits to the store ( a 75 minute drive, which didn't seem to be an issue when we were purchasing and required delivery!), countless attempts to get through on their phone lines, a couple of days of my time wasted, several angry emails, promises made by them and not followed through on, we STILL have not received even an initial visit by their technician to evaluate the required repair!

Product Quality - We purchased a leather reclining sofa set, assured that this item was "extremely high quality". A couple of months later, the recliner mechanism malfunctioned on one of the modules. After two visits, they replaced the module, but then had to return to replace the whole unit. Now, a few months later, the same problem has occurred with the new unit, and after three weeks, we still haven't been able to secure even an initial service visit! We did note that this model is no longer on the sales floor at either of the two stores, and are wondering whether they have stopped selling it because of problems with it, and are hoping that we will simply grow frustrated and walk away! In our minds, this speaks volumes about both product quality, and the basic philosophy of customer care in practice at both the Guia store in particular, and at Conforama in general.

All in all...I would advise anyone to think twice about buying anything from a Conforama store in Portugal, and particularly from the GUIA location. This is easily the absolute WORST customer service that I have EVER encountered!!!

Went to Lanzarote store on 20/2/18 and chise 2 electric reclining sofas. Specifically asked if the sofas were available and were told that they were actually en route from Las Palmas andcwould arrive on the island on 4th March so just in case of a customs delay, we agreed a delivery date of 8th March and made payment in full.
Waited in all day on 8th March, but no delivery. Contacted the store to be told sofas not arrived and would be delayed by no more than 7-10 days. 7-10 days has turned into an additional 30+ days and still no sofas. Numerous emails to and from their online 'assistance' (yeah right) and was told sofas were definitely en route from the peninsula this time, and we would have delivery this week. I requested compensation, andcwas offered 5% for the inconvenience, what a joke!!
Called in to the store again yesterday, and was told, yet again, the computer and phone systems were down, so they would call today.
My daughter received a call today (she speas fluent spanish) to be told delivery will now be on or around May 10th??
Absolutely disgusted with the lies and misinformation we have been given since first ordering. They offered a refund, but whats the point when if I order sofas elsewhere now, I will end up waiting for delivery anyway.
If I had my way, the rating above would be no stars.
Update as of 23rd May.
Still no delivery, and unfortunately still no definite date for delivery. More and more excuses and lies.
Official complaint now being dealt wth by Cabildo de Lanzarote.

In August in France we ordered online a wine fridge which arrived 4 days later. It did not work. We phoned customer services line, and were told to take it to nearest shop, which refused to take it because we did not have a facture. We phoned again and were sent a returns note. Twenty days later another wine fridge arrived but the door was broken. We phoned again, and were promised another returns note and a reimbursement. That was 12 days ago. Have now clocked up €25 in call charges, which is a rip-off, now back in UK so cannot phone anyway. There seems no way to communicate by email. Will try writing a letter to them. Meanwhile parcel is cluttering up neighbours hall waiting for returns note. The management of Conforama must learn that bad customer service is not good for sales. This is a very disreputable company, keep away!
On 4 October 2017, I sent a tracked formal letter of complaint in French which was delivered on 9 October 2017. Still no action.

PATHETIQUE !!!!!!!!!!!!!!!!! a fuir immédiatement

Really poor customer service. Bought a dishwasher that gave us an electric shock. Took it back, but they said a technician had to come out. Came out after 1 week, said it needed to be replaced. Took it BACK to Conforama, who only had display model in store - with a dent in it. Sales person was shouting at us saying ' do you want it or not'? Very rude! We asked for a discount but they said that we had got 30 euros off in the sale (when we bought it) and would not discount! We had not choice but to take it. We have a new, dented dishwasher with the same problem - gives an electric shock, can't face the thought of going through it all again! The customer service received was appalling.