SAP Concur Reviews 

We had no help with iimplementation. Finally got the system up and running but couldn't pull reports. Had to pay $2K per month to get someone to help, they would only meet 2 times per month. In the second meeting, determined would have to upgrade and pay more to get the reporting required.
This whole system and implementation was painful. The lack of support and requiring us to put in more and more money was a huge disappointment

Worst company I have ever had to deal with in my life. Me and my band mates have been Waiting for a payment since October 2024. When we finally managed to submit an invoice after numerous complications. They have sent it back because the dates don’t match with the date that we submitted the invoice to the date we actually did the work. It’s absolutely ridiculous. I would advise if you ever get booked to do work through the Greene King pub company or any other company that Deal with SAP concur, Just cancel the booking and find somewhere else!!!!

They make it as difficult as possible to pay you, and if they make a mistake they will gaslight you. I feel sick every time I have to work with them.

Worst experience, brainless staff and slow and glitchy app, waste of space

We have been working on the integration since April of 2024.

The “Support” team is useless and refers us back to the account reps. The account reps don’t respond. The original rep set us up on a platform that wouldn’t work for our needs so we had to switch platforms. We chose Concur because it’s the only one that would integrate with our ERP system and work with our Corporate Cards (Chase Ink) - only to be told that the Chase Ink integration was broken.

Now we can integrate with Chase Ink but can’t get ANYONE to work with us on the integration (emailing for MONTHS).

The reports are TERRIBLE. They suck to read. The suck for printing. As a whole, this is a terrible way to do business.

I don't understand why it is SO difficult to get help/support from Concur. I don't understand how they have become so popular with the lack of customer support or standards.

If I could go lower I would. The most cumbersome and frustrating experience I've ever had. It's like they've tried to make it difficult.

SAP Concur is impressively consistent – if you're looking for a masterclass in inefficiency, constant page reloads, and software that never works as intended. It's like they took the simplest task, expense reporting, and thought, "How can we make this as slow and painful as possible?" Truly, they've outdone themselves. I wish we’d gone with anyone else because watching paint dry is a smoother, faster process than using this system.

If there were an award for the most frustrating, clunky, and downright unusable app, SAP Concur would win hands down. Using this app feels like being stuck in 2005—except even back then, apps were better. The interface is archaic, navigation is an absolute nightmare, and performing even the simplest tasks feels like pulling teeth.

It crashes, lags, and takes forever to load. Want to submit an expense report? Good luck—it’s like the app actively works against you. Buttons don’t respond, workflows make no sense, and you’ll waste hours trying to do something that should take 5 minutes.

For a company the size of SAP, this level of incompetence is shocking. It's as if nobody at Concur has actually used their own product. The user experience is so poor that it feels like a punishment. Businesses rely on this app because they’re locked in, not because it’s any good.

Honestly, SAP should consider shutting this project down, firing whoever thought this design was acceptable, and starting from scratch. Employees who are forced to use this app deserve hazard pay. It’s THAT bad.

Worst customer support. The agent asked me to log into an account that was disabled. Then, I was put in an loop with no success.

No star at all more appropriate. Up to companies to get rid of this piece of crap. Or is it being used by them as a highly immoral money-saving ploy? They need to come out and support people like me who have simply given up on money they are owed through sheer exasperation.

If I could give them zero stars I would,absolutely shocking 😒

I've given up with this ,simply will not waste my time anymore ,I'm a painter not an I.t expert ,my company used to give me cash for sundries, now they want me to install this ,I downloaded Microsoft authenticator, that wanted to change all my passwords, no thanks ,then tried Google, put the code in sap concur, no good ,so deleted the lot ,if they need me to buy anything else I won't do it

Awful product that just gets worse with every claimed development. Just actually getting logged in is a joke another frightened company who think that layers and layers of requirements are the answer. I need to go through 6 elements to get yes 6 and then you have to keep changing passwords. Nobody wants to see my expenses and anyone who did would have to be desperate. And this is all before the woeful user experience. I am at the stage where I am refusing to incur expenses because life is to short for this rubbish software.

There's a people in India who just doing what they were told to do so if I didn't put "proper" receipt they'll return my expense to me. Even our company's account department approved, it'll take another 3-4 emails to get approved by "Off shore team". It's been night mare for me. Every time I submit some of my expense will be returned even I double check with our company that it'll be ok to submit. No flexibility what so ever. Previous company that I worked for all the pilots complained about this system but probably it'll be cheaper than hire someone in this country.

Unfortunately my company uses this system.
Poor support by rude customer service team.
Put the same claim in with 2x different receipts from the cafe.
They are saying they want to know who had what roll now. If they were based in England and understood the culture they would know 2 receipts (including a VAT one) is already well over the top. Can't go back 4x weeks later and say excuse me can you add 4x bacon rolls and 4x sausage. What next do they want to know what sauce they had?

Just the most complicated, unfriendly and downright awkward piece of software. I note that, here on Trustpilot, it say "This company does not reply to negative feedback". I guess they wouldn't have the staff for such an undertaking!

If you want to easily and quickly lodge your work expense claims.....this is not for you
If you hate double handling information.....this is not for you
If you want to do everything from your mobile phone....this definetly is not for you.
In fact, if there's another system, go there instead

This unadulterated heap of absolute tosh was clearly dreamed up, developed and structured by a lone individual in his bedroom whist overdosed on a diet selective serotonin replacement pills, sugary drinks and edibles imported directly from Amsterdam. It is totally infuriating and takes 20 times longer that our old original spreadsheet process. without doubt the most unintuitive and inconsistent piece of software I have ever come across. The sales team must be literally laughing all the way to the bank. I only gave it one star so I could access this box for a good old rant.

I have never come across such an incompetent, difficult company as this one! Absolutely diabolical!

Zero stars..... the stress is unbelievable! "The amount you entered is greater than the allocated amount" NO it really isn't! Companies using these jokers are creating headaches for their hired help!! I have spent too much time on this. Very close to saying no to venues who use this absolute trash system. Extremely unhappy and urge EVERYONE to avoid like the plague