Great experience. Engineer lovely, friendly, efficient. The engineer went the extra mile, helping us with an additional task that probably was not within his remit - which we were very grateful for. H... See more
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Review summary
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We have been using Alpha Fire for our fire alarm commissioning across multiple sites for the past three years, and their service has been consistently excellent. I want to give a special mention... See more
5 stars for Jack at Fire Safe in the Bromsgrove team today! Jack quickly and efficiently resolved a problem I had regarding follow up work following an alarm installation. When I called the office,... See more
Company replied
Rebecca Burton was my first point of contact via the phone and she made a great first impression of Intrasafe. Then dealing with Henry Scriven was easy and professional; he made the extra effort to vi... See more
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Company details
- Contractor
- Electrical Engineer
- Elevator Service
- Environmental Health Service
- Fire Alarm Supplier
- Fire Protection Consultant
Written by the company
Complii is a leading integrated provider of safety and regulatory compliance services across water and air, fire and security, electrical, and lifts and escalators. We support teams across complex, multi-site estates throughout the UK. As a trusted compliance partner, we work across many sectors, including hospitality, leisure, healthcare, education, retail and commercial property to reduce risk, assure regulatory compliance, and protect people, businesses and assets. Delivered through specialist divisions, our services provide high-quality, reliable outcomes. By consolidating multiple compliance disciplines under one trusted partner, Complii reduces supplier fragmentation, providing clear, comprehensive, cost-effective solutions all in one place. We simplify complex compliance legislation, providing you with assurance and confidence that compliance is being managed effectively. Working side by side with our clients, we deliver essential risk, regulatory, and compliance services across the built environment – helping to meet obligations, protect assets and reputations, and ensure the safety of customers and your workforce. From assessment and advice through to servicing, testing, and ongoing support, we focus on quality. We’re not just a supplier – we’re your trusted compliance partner, offering clarity, control, and peace of mind. We’re by your side, every step of the way.
Your Trusted Partner for Building Compliance
Written by the company
- By your side, every step of the way.
- We’re your trusted partner, here to help you navigate the often complex and confusing regulations surrounding building compliance. We work alongside your business, and the challenges you face, to provide end-to-end cost-effective solutions to meet all your building compliance needs. We pursue the highest standards and embrace continuous improvement in everything we do, helping to cultivate lasting relationships with our customers built on reliability and respect.
Contact info
85 Great Portland Street, W1W 7LT, London, United Kingdom
- 0330 043 4344
- trustpilot@complii.com
- www.complii.com
4.9
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Efficient service
Efficient company who came out quickly. It turned out to just be a battery replacement but the man was very friendly and didn't make us feel silly at all! Better to be safe than sorry.
9 June 2026
Reply from Complii
Hi Jo,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service efficient and that our engineer was able to attend quickly. While we're pleased the issue turned out to be a simple battery replacement, we completely agree that it's always better to be safe than sorry when it comes to fire safety.
It's especially great to know that our engineer was friendly, helpful, and put you at ease throughout the visit. Providing excellent customer service is just as important to us as resolving the issue itself.
Thank you for choosing Alpha Fire Alarms
Reply from Complii
Hi,
We are so glad you enjoyed your experience with us. Thank you for your kind words!
Best wishes,
Complii
Reply from Complii
Hi Paul,
We are so happy to hear our engineer was professional and helpful. Thank you!
Best wishes,
Complii
Manners cost nothing
The manner in the lady deals with possible clients is exceptional. Polite, friendly, helpful and knowledgeable with a desire to help.
Thank you Tia Salmon
9 June 2026
Unprompted review
Reply from Complii
Hi Stewart,
We're so happy to hear about your exceptional experience with us. Thank you for sharing your positive feedback; we truly appreciate it!
Best wishes,
Complii
Reply from Complii
Hi Emily,
We are so glad you had a good experience and would recommend us. Thank you for your kind words!
Best wishes,
Complii
Great job by Celtic Fire installing…
Great job by Celtic Fire installing fire safety equipment and linking to existing system.
James and Jay were professional and courteous.
Would highly recommend.
8 June 2026
Unprompted review
Reply from Complii
Hi,
We're thrilled to hear you had such a positive experience with our team and the fire safety installation. We truly appreciate your recommendation!
Best wishes,
Complii
Reply from Complii
Hi Phoebe,
It's great to hear our engineer was polite and prompt. Thank you for your recommendation!
Best wishes,
Complii
Great
The lady who did our PAT testing was lovely, very fast and listened to everything we wanted
8 June 2026
Reply from Complii
Hi Charlotte,
We're so happy to hear you had a great experience, thank you for leaving us a review!
Best wishes,
Complii
Reply from Complii
Hi Bradley,
We are so glad you had a great experience with us. We appreciate your kind words!
Best wishes,
Complii
The Engineer was very accommodating and…
The Engineer was very accommodating and worked well to get the job done.
5 June 2026
Reply from Complii
Hi Paul,
We're so glad to hear our engineer provided excellent service and completed the job well. Thank you!
Best wishes,
Complii
Your Engineer Rhys Hills
Your Engineer Rhys Hills who visited Hilary Lodge today 05/06/2026 was excellent. Not only did he carry out his review duties professionally and efficiently, but he also went above and beyond to help residents. Whilst on site, he was approached by an elderly resident who asked for assistance with kitchen drawer issues, rather than walking away, he took the time to help, he also kindly assisted an elderly resident whose kitchen cupboard screw had come loose, using his drill, he repaired the drawer quickly and safely, ensuring it was fully functioning again.
His willingness to help with these additional tasks demonstrated great care, initiative and commitment to supporting residents. His kindness and practical assistance were very much appreciated and made a positive difference.
Thank you for employing such great staff, his helpful and dedication to our residents are a credit to your organisation.
5 June 2026
Reply from Complii
Hi Winnie,
We are so pleased to hear about the exceptional service our engineer provided during their visit. It's wonderful to know their professionalism and willingness to assist residents made such a positive difference. We truly appreciate you sharing this heartwarming feedback; it reinforces our commitment to excellent service.
Best wishes,
Complii
Friendly & Very Helpful Staff
The Zeta team manage our sampling PPMs and have always been very responsive to any additional needs we have with this.
5 June 2026
Reply from Complii
Hi Jack,
We truly appreciate your positive feedback! We're glad our team has been responsive.
Best wishes,
Complii
Very friendly and super helpful staff
Very friendly and super helpful staff. They go above and beyond to ensure the work is done do a very high standard with no fuss.
4 May 2026
Unprompted review
Reply from Complii
Hi Paul,
We're glad to hear you found our staff friendly and helpful, we always aim to do our best. We hope to work with you again in the future.
Best wishes,
Complii
Reply from Complii
Hi Lucy,
Thank you for the review, we're glad the job went well.
Best wishes,
Complii
We must complement James Collins for…
We must complement James Collins for his hard work and honesty. We definitely would use him again
3 June 2026
Unprompted review
Reply from Complii
Hi Shaun,
We are so pleased to hear of your positive experience and appreciate your kind words; we'll let James know what a great job he's done! We look forward to working with you again.
Best wishes,
Complii
Reliable, warm and effiecient
We have bi yearly visits to our Clapham store. We have the same PAT Tester and is always efficient, friendly and reliable and even tidyies up after themselves!
3 June 2026
Reply from Complii
Hi Adam,
We are so pleased to hear about your positive experiences! We truly appreciate your kind words about our team member's efficiency and tidiness. Thank you for your continued loyalty.
Best wishes,
Complii
Professional Service
The work was carried out with minimal disruption and the engineer was very courteous and diligent. The communication was also very good.
3 June 2026
Unprompted review
Reply from Complii
Hi Denise,
We're so glad to hear our engineer was courteous and diligent. Thank you for your kind words!
Best wishes,
Complii
First class service
We continue to receive first-class service from Celtic Fire, a huge part of that is thanks to James, the Service Manager. He makes scheduling and managing our fire safety completely effortless. James is incredibly professional, responsive, and always ensures everything runs smoothly. It is rare to find this level of consistent, high-quality customer care. Highly recommend James and the whole Celtic Fire team!"
31 May 2026
Unprompted review
Reply from Complii
Hi Christian,
We are so pleased to hear that our team consistently provides such high-quality service. Your kind words are truly appreciated, and we'll let James know what a great job he's doing!
Best wishes,
Complii
Outstanding Company
Celtic Fire are amazing, standard of service, quality of work, customer service and overall response is unquestionable. Jay and the team are always looking to suppprt with challenges and are excellent working in sometime challenging environments. We can’t recommend these guys enough especially within the housing world.
2 June 2026
Unprompted review
Reply from Complii
We are so pleased to hear such wonderful feedback about our team and services. Your kind words truly mean a lot to us, especially regarding our support in challenging environments. Thank you for your high recommendation!
Best wishes,
Complii
Celtic Fire provide an excellent service
Celtic Fire have serviced the fire equipment at our managed blocks for over 4 years. They are always happy to help and provide their support and knowledge. Namely the Service Manager James Collins and their engineer Tyrone Mardon, who are fantastic and a pleasure to work with!
2 June 2026
Unprompted review
Reply from Complii
Hi Oliver,
We are so pleased to hear about your positive experience with our team over the past four years. We truly appreciate your kind words and loyalty. We are glad we could provide helpful support.
Best wishes,
Complii
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