Complete Aquatics Reviews 

14,256
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 545 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and the secure, protective packaging that ensures delicate items arrive safely in pristine condition every single time. Consumers also appreciate the very competitive prices across the entire catalog, along with the extremely helpful support team always ready to assist with product choices. However, some customers also noted minor issues, mentioning specific instances where products arrived slightly damaged or broken during transit. A few reviewers additionally experienced occasional delivery delays, missing confirmation emails, or unexpected shipping fee increases when completing their online orders.

What people talk about most

Delivery service

Users describe satisfaction with the delivery service, often highlighting fast shipping times within 24 to 48... See more

Product

Consumers find product quality and satisfaction to be very high, consistently praising the great value and... See more

Service

Customers consistently note positive experiences with service, highlighting first-class assistance and... See more

Price

Reviewers highlight positive aspects of price, noting that costs are very reasonable and competitive compared... See more

Order

Customers had positive experiences with order processes, finding the website straightforward and easy to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was within 48 hours of my order and the bargain fish tank is lovely. I was surprised how thick the glass was. The fish tank was very well packaged and there was no damage anywhere. It was e... See more

Rated 5 out of 5 stars

I have used this company repeatedly and normaly without any issues. When small issues have arisen they have been dealt with quickly and efficiently by Hannah. Good prices, quality items and fast and... See more

Rated 5 out of 5 stars

Website really easy to navigate. Order arrived really quickly, I expected it to take longer with our location. Great prices comparing to other places and really happy with items which all met or excee... See more

Company replied

Rated 5 out of 5 stars

Very pleased with service from start to finish. Kept informed all the way, and you pulled out all the stops, after a problem at the manufacturers end to get the order to us as quickly as possible. We... See more

Company replied



Company details

  1. Pet Store
  2. Aquarium Shop
  3. Tropical Fish Store

Written by the company

CompleteAquatics.co.uk is an award winning aquatics business that specializes in providing high-quality aquarium and pond supplies to customers in the UK. The company has established a reputation for excellence by offering a wide range of products that cater to the needs of both beginner and advanced aquarists. CompleteAquatics.co.uk prides itself on providing exceptional customer service and expert advice to ensure that each customer finds the perfect product for their specific needs. The website is easy to navigate and features a vast selection of products from top brands, making it a one-stop-shop for all aquatic enthusiasts. In addition to its impressive product line, CompleteAquatics.co.uk also offers fast and reliable shipping, ensuring that customers receive their orders promptly and in perfect condition.


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(14,256)

521 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Repeat customers, well priced, great customer service

We are repeat customers. Products are quickly delivered and well priced. Our most recent order demonstrated their excellent customer service too - I placed an order for a pH testing kit and had to pay for delivery as it was a small order and we needed it quickly. However, we quickly realised that we did also need some fish food so I contacted complete aquatics and they agreed to add the pH testing kit to our fish food order and refund our postage fee. This was done immediately. Thank you.

20 July 2026
Rated 1 out of 5 stars

Watch the delivery charges

Very nearly got sucked into buying from this firm.
They advertise Tetra pond pellets mini for
£5.58 plus £3.25 delivery. THEN
When you go to purchase, the delivery charge jumps
to £4.49.
Probably not illegal, but certainly immoral.
Take care buyers.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

Filters for tropical fish tank

All items required were in stock.
The layout of products on the website was confusing. A list with small pictures and sizes would have been easier than scrolling across the page.
Kept informed concerning the delivery. Easy to change the delivery date. Received well within the window. Pleasent driver

16 July 2026
Rated 5 out of 5 stars

Brilliant company

Brilliant company , ordered my tank and picked the click an collect option , they kept my updated all the way and when I arrived at the store the staff member I dealt with was brilliant, it was a older gentleman and he was so helpful he give me some great tips and carried my new tank to my car will defo be using this store in future

6 July 2026

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