I booked a session for Saturday 22nd…
I booked a session for Saturday 22nd January but due to unforseen circumstances I was initially running late and then had to cancel as I wouldn't have made it until 30 minutes after my appointment time. I did keep the practice informed with 2 phone calls to this effect. Unfortunately, even though I wanted to reschedule for the following week, they would not honour the £20 I had paid as a deposit and asked me to pay the same amount again. Under the circumstances I thought this was unfair, as I was not a no show.
I should point out that I have a private health plan through my employer and intend to spend the maximum entitlement £675 on physiotherapy in the next few months. Needless to say, Compass will not be seeing any of this money which will be spent at a rival practice in Crosby.
Total Amount Paid: £20