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684
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 617 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely polite, knowledgeable, and understanding of individual needs. Consumers highlight the rapid response times, noting that representatives get in touch almost immediately after online submissions to arrange convenient appointments. The overall service is described as efficient and straightforward, making it very easy to connect with reputable local tradespeople. Some reviewers were not happy with scheduling issues, pointing out instances where recommended contractors failed to show up or arrived unexpectedly early. A few people also noted occasional frustrations with rigid communication or unhelpful support experiences.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpful, polite, and professional approach... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are extremely helpful, polite, and... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt, helpful, and professional support... See more

Response time

People report positive experiences with response time, highlighting immediate and prompt replies to emails,... See more

User experience

Users describe positive interactions with user experience, highlighting friendly and polite staff who explain... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They phoned and went through what we needed with regards getting quotes for supply and fitting of new gas boiler.They then gave us 2 companies in our area that were available and made arrangements for... See more

Company replied

Rated 5 out of 5 stars

My husband and I were pleasantly suprised with the sales persons from both companies that visited us. We did not go with either only because we wanted to also consider other options different to what... See more

Company replied

Rated 5 out of 5 stars

Sam phoned me literally as soon as I had submitted the online form. She listened carefully to what I had to say as I have an 83 year old mother whose current boiler is circa 40 years of age. Sam w... See more

Company replied

Rated 5 out of 5 stars

Really simple process. Enter your details. Representative calls back. Asks a few questions sets you up with local installers. Even makes the site visit appointments. No hassle. Sam the representati... See more

Company replied


Company details

  1. Home Improvement Store
  2. Air Conditioning System Supplier
  3. Boiler Supplier
  4. Double Glazing Installer
  5. Heating Equipment Supplier
  6. Solar Energy Contractor

Written by the company

At Compare Companies, we help you find a tradesman and compare home improvements prices in your area so you can make the best decisions. Our service is free, there’s no obligation, and it saves you time and money. Since 2008, Compare Companies have been building up a network of reputable home improvement contractors, from Land’s End to John O’Groats and everywhere in between. Our mission is to help UK homeowners with finding a tradesman for double glazing, conservatories, conservatory roofs, boilers, solar panels, home security systems, home insulation, and heat pumps. We’re experts at matching people with the right companies who can provide the home improvement prices that make it a worthwhile investment in your home. Your data is secure with us. Once we’ve put you in contact with the companies that can help you with your required home improvement or energy saving product, we’ll make sure that your data is never passed to anyone else.

Compare Companies With Trusted Local Suppliers

Written by the company

Compare Free & No Obligation Quotes
Compare Companies is the leading place for home owners to receive free and no obligation quotes for home improvements and energy saving products. Businesses can also compare quotes from top providers of business services and products.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

684 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(684)

622 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response to my enquiry and…

Quick response to my enquiry and arrange appointment to suit me for a quote. Very polite and friendly

2 August 2026
Compare Companies logo

Reply from Compare Companies

Thank you for your feedback.

We're delighted to hear that you were pleased with how quickly we responded to your enquiry and that you found our agent to be polite and friendly.

We wish you the very best with the quotes we arranged for you and all the best moving forward.

Rated 5 out of 5 stars

Steph phoned me back promptly and…

Steph phoned me back promptly and arranged a quick appointment. She also linked me with a second company for a quote

2 August 2026
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Reply from Compare Companies

Thank you for your feedback.

It is wonderful to hear how prompt and helpful Steph was while assisting with your enquiry. We hope the two companies we recommended are able to provide you with a quote that meets your needs.

We will be sure to pass your kind comments on to Steph, and thank you once again for taking the time to share your feedback.

Rated 5 out of 5 stars

A speedy response and Sam was friendly…

A speedy response and Sam was friendly and helpful . So far it seems to be an efficient and quick way of obtaining quotes

2 August 2026
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Reply from Compare Companies

Thank you for your feedback.

We are delighted to hear that Sam was so efficient and helpful while assisting with your enquiry. We will be sure to pass your kind comments on to her.

We wish you the very best of luck with the quotes Sam arranged for you, and thank you again for taking the time to share your feedback.

Rated 5 out of 5 stars

We found a great fitter to do our…

We found a great fitter to do our boiler within hrs of talking to yourselves

31 July 2026
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Reply from Compare Companies

Thank you for your feedback.

It’s always fantastic to hear when one of our customers chooses to go ahead with one of the suppliers we’ve referred them to, and we’re confident they’ll do a great job. We wish you the very best with your project, and thank you again for taking the time to share your experience with us.

Rated 5 out of 5 stars

Polite

Polite, explained everything to me clearly and didn't make me feel rushed into making a decision

31 July 2026
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Reply from Compare Companies

Thank you for your feedback.

It’s fantastic to hear that you found our agent to be so polite and patient while assisting with your enquiry. We never aim to pressure our customers into anything they’re not comfortable with, so it’s especially rewarding to hear that reflected in your experience. We wish you all the very best moving forward, and thank you again for taking the time to share your feedback.

Rated 5 out of 5 stars

Had my house and building insurance

Had my house and building today very good price.but now don't no were to get my free rewards and iv got no email tell me iv done the insurance

31 July 2026
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Reply from Compare Companies

Thank you for your feedback.

We really appreciate your positive comments. However, we believe you may have us confused with a different company. We assisted you with your boiler enquiry, and we hope you found our service helpful in connecting you with the right providers for what you were looking for.

Rated 5 out of 5 stars

Great knowledgeable companies…

Great knowledgeable companies introduced. Very pleased with service

28 July 2026
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Reply from Compare Companies

Thank you for your feedback.

We’re delighted to hear that you were so pleased with the service we provided and with the reputable companies we referred you to. We wish you the very best of luck with your quotes, and thank you again for taking the time to leave your feedback.

Rated 4 out of 5 stars

Steph was very helpful on the phone

Steph was very helpful on the phone.
Listened to my needs and put me in touch with the correct companies.

31 July 2026
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Reply from Compare Companies

Thank you for your feedback.

It’s wonderful to hear how impressed you were with the service Steph provided and that you felt she really listened to you. We’ll be sure to pass on your kind feedback to her. We wish you all the very best going forward, and thank you again for taking the time to share your experience.

Rated 2 out of 5 stars

Left extremely underwhelmed

The service itself was good but They only managed to suggest 1 company, British gas which is the most expensive supplier out there for installation of a new boiler. I humoured it just to see if it might come better than expectations, thee times the best quote I found by myself, and higher than every other quote I found myself, waste of time, didnt offer any advantage over just searching myself.

27 July 2026
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Reply from Compare Companies

Thank you for your feedback.

We're pleased to hear that you were happy with the service you received. However, we do apologise that, at the time of your enquiry, we only had one company within our network that covered your area.

Please be assured that we are continually working to expand our network of suppliers to improve coverage across all areas, although some locations can be more challenging to cover than others. We sincerely apologise that we were only able to provide one referral rather than the three we would ideally like to offer.

Thank you again for taking the time to share your feedback. We truly value your comments, and we will take them on board as we continue working to improve our coverage and service.

Rated 3 out of 5 stars

Quite helpful but 0nly gave 2 names

Quite helpful but 0nly gave 2 names

27 July 2026
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Reply from Compare Companies

Thank you for your feedback.

We sincerely apologize that we were only able to refer you to two companies within our network. While we can refer up to three companies, coverage can vary depending on the area, and some locations are better served than others.

We appreciate you bringing this to our attention. We are continually working to expand our network and improve coverage across all areas, and your feedback will certainly be taken on board as we continue to improve our service.

Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars
Compare Companies logo

Reply from Compare Companies

Thank you for your wonderful feedback.

It's great to hear that Paul made such a positive impression while helping with your enquiry. We'll make sure your kind words are passed on to him, as recognising excellent service is always important to us. We hope the assistance he provided helps you find the right quotation, and we really appreciate you taking the time to let us know about your experience.

Rated 5 out of 5 stars

Lucy was very helpful

Lucy was very helpful

29 July 2026
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Reply from Compare Companies

Thank you for your feedback.

We’re delighted to hear that Lucy was so helpful while assisting with your enquiry. We’ll be sure to pass your kind comment on to her. We hope the support she provided has given you the confidence and information you need moving forward. Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

The explanation was very clear

The explanation was very clear

29 July 2026
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Reply from Compare Companies

Thank you for your feedback.

We're delighted to hear that you found the information we provided clear and helpful. We hope it has given you a solid foundation to move forward with confidence and arrange the quotes you need.

Rated 2 out of 5 stars

The British Gas person arrived late

The British Gas person arrived late
Price too high not competitive
The others companies are not local to the area as was advised

27 July 2026
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Reply from Compare Companies

Thank you for taking the time to share your feedback.

We're sorry to hear that your experience didn't meet your expectations. We apologise that the British Gas engineer arrived later than scheduled and understand how frustrating delays can be.

With regard to the other suppliers, the companies we recommend have advised us that they regularly carry out work in your postcode area. While they may not be based locally, they do routinely provide services in your area.

We value your feedback as it helps us improve our service. If you'd like to discuss your experience further, please don't hesitate to get in touch with us directly.

Rated 5 out of 5 stars

Good customer service

Lucy was extremeley easy to speak with, knew what she was doing, and made me feel at ease straightaway.

28 July 2026
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Reply from Compare Companies

Thank you so much for your wonderful review. We're so pleased to hear that Lucy made you feel at ease from the very start and that her knowledge and approachable manner helped make your experience such a positive one. Your feedback means a great deal to us, and we'll be sure to share your kind words with Lucy. Thank you again for taking the time to leave us a review.

Rated 5 out of 5 stars

The operator was very polite

The operator was very polite and gave me useful information on the product

28 July 2026
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Reply from Compare Companies

Thank you for your kind review. We're delighted to hear that our operator was polite and able to provide you with useful information about our product. We really appreciate you taking the time to share your experience and look forward to helping you again in the future.

Rated 4 out of 5 stars

Very prompt in getting back to me .

Very prompt in getting back to me .

28 July 2026
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Reply from Compare Companies

Thank you for your kind review! We're so pleased to hear you were happy with our prompt response. We really appreciate your feedback and look forward to helping you again whenever you need us.

Rated 4 out of 5 stars

Lucy

Lucy, the person who phoned, was polite, well informed. I felt I was not talked at but talked to.
The reason I didn’t give a 5 star was the phone number was a number I didn’t recognise and I nearly didn’t pick up.

27 July 2026
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Reply from Compare Companies

Thank you for your thoughtful feedback. We're delighted to hear that Lucy made such a positive impression and that you felt listened to and supported throughout the conversation. We'll be sure to pass your kind words on to her.

We also appreciate your comments about the phone number. We understand that calls from an unfamiliar number can be off-putting, and your feedback is really helpful. We'll take this on board as we look at ways to make our calls more recognisable. Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

great start

Very friendly and informative conversation

26 July 2026
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Reply from Compare Companies

Thank you so much for your kind review! We're delighted to hear you found the conversation both friendly and informative. It was a pleasure speaking with you, and we really appreciate you taking the time to share your experience. We look forward to helping you again in the future!

Rated 5 out of 5 stars

The call handler was heavenly

The call handler was extremely professional and more than helpful.
Having listened to her clear and concise information, I found the whole process a delightful experience.
I recall her name being Lucy or Louise.
What a brilliant employee she should be promoted

27 July 2026
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Reply from Compare Companies

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that the call handler made the process so clear and straightforward, and that you had such a positive experience.

It sounds like it was Lucy who helped you, and we'll make sure your kind words are passed on to her.

As for the promotion... I think she may already have her eyes on my job! 😊 Thank you again for your wonderful feedback.

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