I am not tech savvy. Some people would say because I have reached a certain age these times are more difficult. I say it is the person communicating. Sammy recognized he should strip our conversation... See more
Company replied
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Review summary
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Reviews shaping this summary
beginning 2nd month. so far so good. You guys (and gals) rock!! Especially in exceeding expectationsof an ol' ornery female retired Navy chief -- not officer or NCO either🌻
Company replied
Everything about my experience with Community Phone has been wonderful. I have had five calls to CP in the past two days, and I have never waited longer than 30 seconds to speak with a REAL HUMAN B... See more
Company replied
I am transfering my service to Communit Phone. We are in still in the process. I appreciate the very fast response by the customer care, very efficient in following up with my current provided who... See more
Company replied
Company details
Written by the company
At Community Phone, we offer simple, reliable phone service for homes and businesses. Our phone service does not require internet and works during power outages. It’s powered by our home phone base, a device that connects your home phone to cell towers in your area. Simply plug the device into an outlet, plug your phone into the base, and enjoy unlimited local and long-distance calls in the US. We also give you full control over how you use your phone. Transfer your home phone number onto a cell phone, or forward calls from a home phone and get rid of your existing service completely. Have calls ring on multiple phones at the same time, or route calls to different phones based on a custom dial menu. Send voicemail recordings to your inbox—all with helpful, accessible customer support.
Contact info
867 Boylston Street, 5th Floor, #1503, 02116, Boston, United States
- 866-694-3382
- help@communityphone.org
- www.communityphone.org
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Agent was polite
Agent was polite , concise , and was a quick--short help.
thanks again,
Steve Hansen
10 July 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a polite and quick support experience.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know you've had a great experience with both our phone service and customer service.
Regards,
The Community Phone Team
Great!
This phone worked great for my dad who was having trouble with his cell phone. The landline worked great and excellent customer service!
7 July 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know the service has been a great fit for your dad and that our team was able to provide you with excellent customer service.
Regards,
The Community Phone Team
All though I ‘ve only had this service…
All though I ‘ve only had this service for less than two weeks , I am truly loving it thus far.
29 June 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know you're enjoying the service so far. We appreciate your feedback.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to provide you with a helpful experience and clear instructions.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we are happy to know you had a great experience with our team.
Regards,
The Community Phone Team
The main thing is that we cannot send a…
The main thing is that we cannot send a fax. It is not a show stopper but being a former engineer I do not see why it is that big of a deal.
6 July 2026
Reply from Community Phone
Thank you for taking the time to share your feedback. We appreciate your comments regarding faxing and will be sure to share them with our team for review.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for taking the time to share your experience with us. We're really happy to know you had a great experience with our time.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for taking the time to share your feedback. We're glad to hear that Joe was patient and kind throughout your experience. We'll be sure to pass along your kind words to him.
Regards,
The Community Phone Team
Easy Land line system
I can just plug it in to the wall and plug the phone line to the box and we are working. No internet. It takes a few seconds to start ringing after you dual the number, and if you get a call waiting call it beeps real weird but you can answer the call if you want to and get back to the original call. It works fine for me. I like a landline but have a cell for other times. Thank you
24 June 2026
Reply from Community Phone
We're really happy to know the simple plug-and-play setup worked perfectly and that you are finding the service reliable. Thank you for taking the time to share.
Regards,
The Community Phone Team
You have the most gracious and patient…
You have the most gracious and patient staff to make it a pleasant experience. They like to laugh too, so that makes it easier to deal with technology.
Thank you
30 June 2026
Reply from Community Phone
We're really happy to know our team was able to provide you with a pleasant experience and make the process easier. Thank you for taking the time to share.
Regards,
The Community Phone Team
about getting set up with Community Phone System .
I had to buy a new phone to start my new community phone system. The person I spoke with on Community, advised me what phone to look for. This was a big help in getting a good replacement phone for my new system. And today after setting up my new phone, I spoke with Peter, who helped me get started, established & to retrieve my previous phone # .
29 June 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a great experience and help you get started with your new system.
Regards,
The Community Phone Team
Kind and considerate customer service…
Kind and considerate customer service staff that are informative but not pushy!
30 June 2026
Reply from Community Phone
We're really happy to know our team was able to provide you with a kind and informative experience. We truly appreciate your feedback.
Regards,
The Community Phone Team
This company was a dream to deal with
This company was a dream to deal with. Every single person was friendly and kind even after the sale!! And the equipment was so easy to install as promised. Even the delivery of the equipment was on time. Great experience. Can't say enough about sales person Mo!!! He was so helpful in explaining everything. He even gave me time to discuss it with my husband and called ME back. No company does that anymore. You are blessed if you ever get the same person twice. Great company and excellent staff. Not one criticism here!
22 June 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a great experience from start to finish. We truly appreciate your recommendation and are grateful for your support.
Regards,
The Community Phone Team
easy to get started when I first got it…
easy to get started when I first got it for my sister and very easy to cancel it upon her death
27 June 2026
Reply from Community Phone
Thank you for sharing, we're happy to know the process was easy to get started and that our team was able to make things simple for you when you needed to cancel.
Regards,
The Community Phone Team
People are really nice to talk to
People are really nice to talk to. It's nice to actually talk to a real person
19 June 2026
Reply from Community Phone
Thank you for sharing, we're happy to know our team was able to provide you with a great experience and that you enjoyed speaking with them.
Regards,
The Community Phone Team
Great service/people.
Because the system being new to me. I had a few "hiccups along the way. I called in to support, and both times, they walked me through, step by step. This last time was a little more than first, so it took longer. The gentleman walked me through each step. He was just the greatest, as was the first person, as I said, this took more time. But wonderful people,
26 June 2026
Reply from Community Phone
We're really happy to know our team was able to provide you with a great experience and guide you through each step. We appreciate your kind words and thank you for taking the time to share.
Regards,
The Community Phone Team
I got my same phone number and the same…
I got my same phone number and the same features for more than half of my old service.
19 June 2026
Reply from Community Phone
We're really happy to know you were able to keep your same phone number and enjoy the same features at a better value. Thank you for taking the time to share.
Regards,
The Community Phone Team
answered my question
26 June 2026
Reply from Community Phone
Thank you for sharing, its good to know you had great experience with our team.
Regards,
The Community Phone Team
The gentleman I spoke with was very
The gentleman I spoke with was very helpful and informative
26 June 2026
Reply from Community Phone
We're really happy to know our team was able to provide you with a helpful and informative experience. Thank you for taking the time to share.
Regards,
The Community Phone Team
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