Commerzbank Ag Reviews 

I have a Sparkonto at Commerzbank and so far I'm happy with it. Never had a problem. Customer Service at the bank is fine. I live close to the bank so I normally go there, if I have to. As everything is working fine, I don't have much reasons to go talk to someone at the bank.

I choose this bank because they"speak" english (this is written on their web site), and then when I was going in a bank to ask them can we speak on english, worker said to me Lernen Deutsch. It was very bad situation.

I have never seen such an unfriendly adviser. Commerzbank has no commercial sense

Commerzbank sells itself as being usable in English, but it is definitely NOT. There is no way to contact anyone in English or solve any problems in English. It's also not setup very well in German. Very unimpressed.

Bad.The APP doesn’t show in moment your buying. After one month or Moore time…Master card -and super difficult to buy in internet.In many places in DE the staff doesn’t speak English or other languages.

I am quite satisfied with my experience with Commerzbank. The only thing which could definitely be improved is tech bugs and speed of receiving the invoices. I normally see my expenses only 5-7 days after I paid, and it is very inconvenient, especially in comparison with the banks that offer instant notifications on every purchase. So definitely a space for improvement here

Probably the worst customer service I ever experienced. I tried opening an account at the bonn hauptbahnoff branch. The lady at the counter was just shouting at me for not having a single document. And when I went back with the document, she said she will not open my account. I really don't know how are they surviving with this level of bad customer service.

Opened a new account as recently moved to Germany. Cards didn't arrive; customer service absolutely dreadful - not customer focused. Went into brank and the staff member litreally shouted at me in front of other customers; made a complaint - heard nothing. Followed up - nothing. Chased new cards - nothing, they basically said close your account if your not happy! Don't touch this bank - nothing works. Stressful trying to even access your own money.

Today they turned off "Privates Haushaltsbuch"- functionality. I used it over last years on a weekly basis, I have spent a lot of time into categorisation of each single transaction. Each week I was checking my finances, ie. seeing how much I spent on health, how much I saved on restaurants in order to know what can I invest. All this data is lost now. New functionality which is supposed to replace the old one is (1) available only on mobile, not on desktop and (2) works bad and does not calculate old data, so I ended up having my server costs being house costs, my monthly apartment costs being health costs, etc.
This is a total user disrespect.

it is very bad bank. very bad service. workers are very slow

The most incompetent bank I have ever dealt with. Canceling cards without authorization, forgetting to send new cards, needing the same information twice in the same phone call, completely unhelpful and rude customer service. No wonder they are closing branches at an alarming rate. Their goal seems to be to keep their customers from accessing their money at all costs. Do not bank with them.

I applied for an hypothecary loan that amounted to about 15% of the value of our house. They turned us down and that's OK. But they turned me down after endless questions about the house itself, its habitable surface etc. and then they finally decide my income was to low. Even the consultant was confused, because he said. we are almost there. (Wir sind gerade ans Ziel) Obviously the one thing has nothing to do with the other so if they would have concentrated on the income aspect in the first place I would not have been disgruntled. I need to add that it was approved in first instance and turned down in second instance because they were only looking at our fixed income not at how we were going to use the house for touristic purposes. I think the name Commerzbank is ill chosen for such a risk evasive bank.

worst experience for opening bank account in Munich. Very messy and improper management. I am still waiting for debit card since 2 weeks.

Just quit a credit loan contract for false reasons, supporting violance and theft and robbery. Even do not help retrieve money from falsely claimed bank transactions and make wrong deductions withhelding money of Euro 5000 even.

worst possible bank in Berlin, Germany, You have been warned, don't open an account there.

I was 3 times at Commerzbank with all the needed papers but was still unable to open an account for my children. I have no credit anywhere, was never in the negative, no unpaid invoices and money on my other accounts. But I am a stranger...from EU. This was not only incompetency. I will never put a feet there anymore.

Unfortunately there is no 0 stars to give. This is BY FAR the worst bank in the world!!! They blocked my account, for 20 days now and counting, for a penalty that i have already paid for. I received a penalty from the city i am living in, which i paid from the same account they blocked. The city send me the next day the verification that the amount is paid and that the whole situation is cleared but commerzbank blocked my account. After countless visits to the bank and even more telephone calls they are saying that they didn't receive a letter from the city. The city already assured me that they have send 3 times that letter but commerzbank is saying otherwise. So there is nothing that i can do. I have no money to eat and every day i am receiving a new penalty from services that i can not pay. Each and every employee in commerzbank says something different and no one cares to help you. I have been there with the original letter from the city but noo they couldn't do anything because it was addressed to me and not to the mighty commerzbank. 15 days of saying the same thing over and over again but they just don't care. They left me broke only giving me stupid excuses! WORST BANK IN THE WORLD!!!!

I have canceled my account according to regulations and the service is just not accepting my cancellation. The experience is incredibly bad.

600 Euro per year for servicing one account. Crooks!

We closed the company in Germany 2 years ago, but in the events of liquidation we still have that account.

Last year suddenly we have to pay 50,70 Euro per month(!) instead of 10 Euro per month for service (Kontoführung) on a virtually inactive account. They sold it as "now we have upgraded you to a PremiumBusinessInternational account, pay less, more service". I never asked for this.

Yes, 600 Euro per year for just one account. I call this almost a criminal offence, for it is just stealing from a loyal customer. It was eat it, or close the account.

This bank never offers you much more than `eat it` or `beat it` policies.

If I ever start a business in Germany again, I would never ever put this bank on my preferred list again. Never ever.

Little service, high costs. There are much better and less old-fashioned banks than this one.

Ever worst bank i have encountered. I have bank experience in many countries and by far dealing with COmmerx Bank is bad and not professional. There are many extra charges and staff are very laid back. There is no customer service there!