Comcast Reviews 3,621

Two days in a row, technician has not shown up for appointment. WORST COMPANY EVER! No wonder everyone in the neighborhood is switching to other companies. I think this is the icing on the cake, and when my contract ends, I'm done. I take the time off from work (my only day off) to be home and no one shows up. Horrible customer service...just horrible. There is no such thing as customer service at Comcast just pure frustration for their customers trying to get any service from them. They simply don't care about their longterm customers when it comes to appointments. The only good thing I have to say are the employees at the stores are helpful - at least in the store and if a technician actually comes to the house, they are efficient.

1st there should be a 0 star rating. After spending 3 hours tonight to cancel service I finally realized how there are stealing from consumers.

They bill on the 15th of every month yet require me to pay on the 23rd or only 8 days in the billing cycle and if you pay late they charge a late fee!!

My Feb 23rd due amount was $340 (cable and internet) but I canceled cable tonight and final bill reduced to $191...they prorate monthly cable rate but do not prorate service charges which equates to over $60 month. My final bill should be $130....this is crazy....does any company make you pay your 30-day fee in 8 days????

Finally I was paying $69 mo for 115 mb for internet. By canceling both cable and internet they offered a monthly internet rate same as I had at $35/mo with auto pay fron checking around for 12 months

Comcast in deep shit as anyone under 40 doesn't buy Xifinty cable service they use streaming services like You Tube Live.

Please unless you want waste your money cancel any Comcast services. WTF is the FCC oversight. They must not review these complaints! Need get Elon on this and jail the c-level executive team.

Raising the rates on my grandmother, raised my rates until we just switched to Verizon. Would not budge on price or have an easy way to apply a military discount. Verizon has been good to me for 13 years and counting.

I have been with Comcast for over 30+ years & they usually work with me to get a better promotion option on my TV/Internet. This year they are not doing anything to stay with them & forcing me to find a better company. The customer service area is horrible & does not care anything about the customer. There needs to be something in place for preferred customer's that stay around as long as I have. Very disappointed with they way I was treated.

Comcast/Xfinity taking advantage of a 77 year old woman with Alzheimer's is horrible business practice!
I'm her caregiver. We returned all of their equipment on January 8th, 2025, told them we were done, and asked when we would receive a final bill; we were told it would take 5-10 business days.
A bill or refund was never sent!
On Feb. 7th we called to find out why an email was never sent, explaining equipment was returned on Jan. 8th, and again were told an email would be sent in 5-10 business days. On Feb. 15 we called again, but this time we were told that service was canceled on Feb. 7th, not Jan. 8th! In fact, they kept insisting service was canceled on Feb. 7th!
This is very shady business practice! We can't possibly have service after all equipment was returned on Jan 8th and told them we were done and wanted a final bill/refund !
We switched to AT&T Fiber Optic for less than 1/2 the price, and I suggest that anyone reading this should do the same. We subscribe to Amazon Prime, Netflix, and Disney+, and AT&T Fiber Optic, and still pay less than what Comcast/Xfinity wanted to charge us!
Trying to take advantage of a 77 year old woman with Alzheimer's by not canceling her service and wanting to continue to charge them for service they couldn't have possibly received since all equipment was returned IS JUST WRONG!!!

Every month my bill goes up even though I have a contract. It took me one hour and forty eight minutes to contact someone. They claim it's the taxes that have gone up, lol. Comcast is the only service that I have had that does this, and I've had cable for 60yrs with other companies. Unfortunately where I live Comcast is the only available service. If anybody on earth should be investigated it's Comcast. If you have a choice of service where you live, do not under any circumstances pick Comcast, you will regret it.

They lost cancelled the phone number I'd had for 25 years. These evil people and company are incompetent and don't provide the services promised. I was a customer for 11 years and it was constant problems. Overcharging and lying. I don't know how a company can continue operating when they are a fraudulent scam. NEVER USE XFINITY. Save yourself many problems and stress and find a different provider. Maybe this company will be investigated for fraud and FCC violations. I certainly hope so. I hope they go out of business quickly. Incredible incompetence. Save yourself trouble and use another service. T-Mobile has WiFi and cellular service and even connects to Starlink. Dump Xfinity and show by your money that this is not acceptable business practices for a company. They lie cheat and steal.

So, I recently subscribed to Comcast's 100 Mbps home internet service. After 6 weeks, I don't have issues with the speeds. It's the Comcast-issued modem they require me to use. I never had a range problem with my own Netgear equipment, but their modem is unsatisfactory. My Q is: why would they REQUIRE use of their own equipment in conjunction with a lower-priced service ? You'd think the opposite would be the case, allowing them to cut costs by NOT having to provide hardware. Could it be that it's designed to promote discontent, to push subscribers into a higher-priced service in which freedom of cable modem choice is offered ?( Also, I understand they'll be happy to sell me a range extender for $120.) Anybody out there know why ?

absolutely horrible AI "help" engine that does everything but help. Consistent garbage support for over 20 years.

I recently escalated a help desk service compliant to the Corp Office. I detailed the the experience and received a email and phone call from Mark. He is a 22 year employee who has excellent listening skills and outstanding business skills. As a long time customer he assured me that Comcast/Xfinity cares about the type of experience I had. Over seas help desk is terrible but Company care is honest.

Comcast Essentials is charging $14.95 for a service that should be $9.95, starting February 2025.
Allegation #1: Comcast is ignoring its agreement with the FCC to provide $9.95 Comcast Internet Essentials as a condition of buying NBC. Allegation #2: Even if Comcast were to even attempt to raise the price of Comcast Internet Essentials, despite its agreement with the FCC, Comcast failed to file the correct paperwork in order to raise the price. Allegation #3: Comcast is making a choice to raise the Comcast Internet Essentials price now because Comcast management sees this pro-business, lax business regulation environment as a great time to push through unauthorized price increases. I will make this simple and easy for you, Comcast. If your company can prove my allegations wrong, I will pay you the increased price right away. 
Despite filing this complaint, my review of Comcast Internet Essentials is mostly positive. After all, I have been a Comcast Internet Essentials customer from the start. The service itself has been wonderful. I have never been treated any differently because I had cheap internet. As far as I know, my usage capacity has never been any less than customers with more expensive plans. When there is an outage, I consistently get back my service at the same time as other customers. I even get the same horrible day to day customer service from Comcast. Comcast has unnecessarily frustrating phone trees, clueless automated attendants, and offers of help that actually take longer than just doing it yourself manually.

I only gave one star because giving zero stars wasn’t an option….that’s how terrible xfinity/comcast’s service(S) are in my area.

Comcast/Xfinity

To start the internet service was not even good. We cancelled the internet service and returned the device promptly and as instructed. They still charged me for 1 and 3/4 of a month after we canceled service. We contacted customer support and they tried to explain the charges even they didn’t understand. She kept telling me that we prepay for the service so that’s what the charges are for I obviously explained to her that if I cancelled the service almost two months ago then why am I still being charged as recently as 6 days ago.

Then I tried to talk to a manager in an attempt to resolve this issue and I was on hold for over 65 minutes before I gave up on that route.

At the end of the day they are thieves and I definitely would not recommend them.

Do not trust their retention offers! Just leave before they rip you off!
I had a $55/month plan from Xfinity for 2 years. I was quite happy. As my 2 year term was coming up I looked around for alternatives and found a similar offer from a competitor. I talked to the Xfinity retention team and was offered a fixed term (fine…) 1 year contract at $55/month, continuing my current service. I signed everything and was told to expect my next bill to be $55. When my next bill came it was $110.
I call in to find out what the heck is going on and the agent informs me that, undisclosed in the initial discussion with the retention team, the 1 year contract required me to return the Xfinity modem and provide my own. Furthermore, Xfinity had unilaterally cancelled the contract only a few days after I have initially signed it “because you did not return the hardware”. I never received any message asking me to return hardware. Given how good their communications normally are, I have to assume that this was part of a corporate scam to make it seem like they were giving me a retention offer, but then renege on it and try to renegotiate. Not great business practice IMO since I immediately cancelled my service and won’t ever trust them or their parent Comcast again.
I am from overseas, so I am not used to these sorts of bureaucratic scams, caveat emptor! Do not trust!

I had xfinity from April 5,2017 until my cancelation on Aug. 2025. Leading to my cancelation I have asked why my bill had increased so much and if they had a promotion going on to lower my bill. They said they did which would only lower my bill by $8.00. I was so aggravated that I said fine and went with that promotion. A day or two later I found I could get the same things (internet and cable) cheaper with not going thru xfinity. I then cancelled and returned my equipment that same day. I pulled up my account on app and it stated I had "up coming charges of -425.39. I showed the gentleman i returned my equipment to and he stated that it was a refund and that I will be getting a check in the mail. Then i was no longer able to pull up my account on their app and they sent me a email stating the "new CREDIT balance is -212.95. I then recieved in the mail August 26,2024 a bill showing the break down.
Stating that I had a past due balance of 212.44 (which i was never late and I had set up auto payment) which was for the full month of August. Then under that the prorated calculations. Then under that was a line that reads: "DISPUTED CHARGES-299.35 then under that line in bold letters states:"NEW CHARGES DUE SEPT. 2,2024 -425.39" then right under that in a purple colored rectangular box in bold white letters it says: "New balance-212.95. Then right underneath that it says"The disputed charges line shows recently disputed amounts and does not represent a credit or refund. It is not included in your balance due and will not be added to your automatic payment. Details about your dispute are provided by email or letter. Then in the portion that you send back to the company with payment at the bottom part of the bill it states
"past due balance 212.44
New charges due Sept 2,2025 -425.39
NEW CREDIT BALANCE -212.95"

They took the full past due balance out of the credit of 425.39 leaving -212.95.
I then didn't hear anything from them til October 4,2024 for Billing date Sept.26,2024 (which is 1 month after I cancelled)
It states that I have a past due balance of 86.40 for the prorated time in August and a early termination fee of 110.00. Total amount due 196.40.
I called them cause I'm confused how I now owe money and they told me that the line on the previous bill that said disputed charges means it is not a credit and that I owe this amount now. The thing is it stated right there "the disputed charges line shows recently disputed amounts and does NOT represent a credit or refund. It is NOT included in the balance due and will not be added to your automatic payment." This new bill does not show an credit what so ever and they said told me there was no credit. That goes against the bill i kept stating there is when it says: New CREDIT balance-212.95.
They took the full month bill of August 212.44 from the -425.39 leaving the -212.95 and then is telling me to pay 86.40 for that same month. I am getting no where with this company and have contacted the FCC along with the AG office. I was told 3 times I had a credit: 1. The Xfinity app showing the -425.39 before they closed the account. 2. The email i recieved stating New Credit Balance -212.95. 3. The actual bill they mailed me stating the New Credit Balance-212.95.

Now they are threatening to take it to collections. I am in correspondence with them to clarify this and I hope everyone looks at their bills carefully cause I have never had to go through anything like this before.

I’m going on 2 weeks without internet. I thought it would be simple to transfer my service from my apartment to my new home. What a joke. I’ve had 6 techs come out and still no internet. There’s zero communication between techs and tech support. They don’t seem to know what they’re coming out to do. I’ve asked customer support to make it clear on the ticket and it still doesn’t help. The techs have all barely spoken English which doesn’t help. They charged me to have a third party come out and run lines through my attic only to tell me that there was no existing internet line running to my home after he was done. Had I known that I would have just used the existing AT&T already ran to the house from the previous owners. It shouldn’t have to be this difficult. Good luck getting in contact with customer support.

This is the worst telephone company in the US they deserve a negative 5star

HORRIBLE SERVICE OR BASICALLY NO SERVICE, YOU CAN'T CALL THEM NO ONE PICKUP PHONE !!!THEY HAVE A CHAT BUT CHAT DOESN'T ANSWER QUESTIONS!!! A MONTH AGO I CLOSED MY ACCOUNT WITH THEM, I RETURNED RECEIVER AND THEY STILL CHARGING ME FOR SERVICES . YOU CAN'T GET RID OF THEM!!! BY SIGNING THE CONTRACT, YOU SIGN IT FOR LIFE!!!

Their Administrative Supervisor "Shawn Pugh" Ann Arbor MI made racist, threatening and disgusting comments via text to a sitting Congresswoman. How is that allowed. No one should let any Comcast employee into their home it is not safe!

Comcast is are the worst. They quote a plan with taxes and you agree a month ago. They then overcharged you for service. Then make up excuses for the mistake. I never understand how you can lie to a customer and think it's right? I think it's a scam and they love scamming their customers with bold face lies. Don't recommend them as a cable provider or anything. Not trustworthy.