Comcast Reviews 3,621

Horrible customer service, horrible internet. Avoid at all costs

I’m having a problem with paramount plus app that’s on On Demand being very glitchy, stop and go.
They had me on the phone for over 45 minutes, and accomplished absolutely nothing. No help whatsoever.

The person I was speaking with stated that I should order Showtime with paramount plus. He had no clue on what he was talking about.
Why would I want that?

I just want to watch a couple of shows such Tulsa King and Landman being shown on Paramount Plus.

if I could give this company a negative # I would,been with them 20 years and the price keeps going up and up,they also keep taking away TV channels all the time and want you to pay to use them now. also when you want to leave they keep saying you owe them $ for stopping service,there is no contract after 20 years of service,who are they kidding? do yourself a favor and stay away from this lousy company! and forget about customer service with them, it is a joke!

Worst internet provider in Florida. The service is extremely unreliable, with frequent outages and slow speeds. The connection drops constantly, even during basic tasks like browsing or streaming. Customer support is unhelpful and rarely provides real solutions. For the price being charged, the service quality is unacceptable. Not worth the money at all.

This is the most dishonest company out there. Their customer service just passes you from one person to another and if they tell you that they have a new plan for you it's a boldfaced lie. The customer service is absolutely pathetic. They raise rates on you even in so called contracts. Years ago they used to be a good company. They are the worst now. I hate them.

Avoid using comcast/xfinity at all costs.

I am literally writing this as I wait on the phone ( I requested a call multiple times until I finally got them to actually call) and the machine said to press 1 to confirm I requested the call. Dead silence 30 min and counting, not even music or anything to show that I'm on hold.

This is after I started trying to contact them about my terrible service 4 hours ago.

Basic ISP nonsense. Terrible service and betting that you won't wait hours to cancel your service. Better to pay $20 more a month and deal with constant internet outages than sit through their torture to cancel service.

I write this while I'm on hold because I hope that it will save at least one person from their purposely designed awfulness. Avoid this company at all costs.

UPDATE: disconnected after 30 min. Great job comcast/ xfinity!

Update 2: don't use any number or chat. I learned after 5 hours of chatting and calling they can't cancel. You need to verbally confirm with the retention department. No one told me for 5 hours! They will say they are helping and working towards canceling, but they just string you along until you give up.
USE THIS NUMBER TO CANCEL!
1 877 424 2028

This should be illegal.

I contacted Comcast because I was locked in at a five-year rate and all of a sudden that rate went up and they have no explanation for it except that it’s costing them money. Well that’s money that they need to eat. They lied by saying it was locked in for five years and I am a customer that always overpays my bill so this should not be happening.

Constant drops, ever rising prices. Only option we have and they take full advantage of offering the worst service at high prices. The second anything else worth a damn comes into town, I will never look back

spent over 45 minutes (I know dumb move on my part) trying to do a simple thing - change the number of rings on our phone. It takeS a herculean effort to navigate the xfinity website.Directions are confusing, you are directed to pages with links thqt have no revelence to what you are trying to do, total waste of time and totally frustraring. But it's clear, with a 1.1 rating the company has no intrest in customer service, your concerns or problems are not important just keep sending in your monthly service payment so the rRobers keep getting their check. Worst company WORST COMPANY SERVICE I'VE EVERY HAD HE EXPERIENCE OF DEALING WITH. GOING TO CHANGE COMPANIES. it Cant be ny worst with any other company. This revie will make no diffenence,as have all rhe other reviews.

spent over an hour (I know dumb moe on my

Very disappointed, had Comcast for years, wanted to port to a new carrier, as my husband wanted me to try another provider. I gave a 30 day notice, a week before it ended, I tried to port the number, and they would not give it to t-mobile, by then I was disconnected, after calling and calling, and they said I had to pay again to reopen the line, than they said it would just be a soft open just to port the line. So that's what we did, and when the line was ported in a couple of days. They said I had to keep the acct. till Nov.17. When the date rolled around, I disconnected everything and returned it to the Olympia store, who claimed they can't help with business accounts, and their printer wasn't working. I took a photo and the lady blew up at me. After that I got a bill for December and January, I said this should have ended on Nov. 17. My bill was over $300 and I don't have the equipment! I called Loyalty and they said they would fix it and back date it and made me sign another form. It never happened, I called again and the girl said the other guy made a mistake, she will fix it, she opened a ticket, and I still got a huge bill and an extra $29.99 tacked on. I go to my account and the ticket isn't even open, it's closed, no one looked at it! I tried to reach out the the local reps that don't usually help, they said they couldn't do anything. I called again, got passed around like a football to 3 people, and the last one only gave me a $15 credit for the late fee. Oh brother, not sure if one of the reps helped me, as an outside source, emails me with another co. saying that I now owe $39.99, after paying every month, different amounts and having an outstanding balance of over $300? Hope this is the end of my nightmare!

Update !!! It has only gotten worse. I informed xfinity that I had to be present during installation and that running cable in ground was not a option. I had appointment for the 23rd xfinity was supoosed to call me before they arrived. On the 18th I returned home to mert 2 xfinity technicians on a ditchwitch they had dug a 1400ft ditch down the middle of my driveway after I had already informed xfinity support not to put cable in ground. I have had around 30 phone conversations with xfinity support since this started. In most them somebody from local xfinity I supposed to call me. I have not ever received even 1 of those calls. There is some kind of communication breakdown between telephone reps and local technicians. My advice is people dont involve xfinity in your life it is not worth it. This is the absolute worse company I have seen. Im having to fight the to keep them from digging a ditch on MY PROPERTY. I have told them to stop but they are not listening !!!!

Y. Xfinity recently ran fiber optic down my road and I received card in the mail to try their internet. I live a good ways off the road and they have to run a cable. Originally they sent someone to bury the cable but then they said cable would have to be run on the utility poles. Nobody contacted me so I called them. The first time I was told somebody would be calling me within 15 minutes. That call never happened so I called them back the next day. Xfinity representative said somebody would definitely call me within 2 hours. Never received that call either. 4 days later I called again and a service appointment was set up for the 23rd. Xfinity called me a hour later and said they had a crew that would be here today at 2. I requested they call ahead of time. The xfinity representative started talking about a $50 bill credit if I filled out the feedback survey with a 10 rating which I did. It's now 5:00 and nobody has called or showed up. My first impression of Xfinity is not a good one and has me wondering if the rest of xfinity is going to be this bad or worse.

The communication with Xfinity/Comcast is awful. Cannot understand what they are saying for one. Two, I have multiple addresses/accounts with them & get absolutely no loyalty. A new hookup I did for internet was $46.23 at 500 mbs for 60 Mos. I was told to contact the loyalty dept to get the promotion they are offering on my other acct. Nope. Want to keep charging me $70. Even though I have three (YES, THREE ACCOUNTS WITH THEM!). Then, at one address, I found out they needed to come out & did a line even though I had been here 25 years! It's Centurylink out here. So, before I did another account at my other address, just down from me, I wanted to make sure there was a line so I was going to have a technician to come out & hook me up to also tell me if there is an issue. Sure. For another $100! THERE IS ABSOLUTELY NO LOYALTY WITH XFINITY!!! I WILL BE LOOKING ELSEWHERE & AS SOON AS THERE IS A BETTER OPTION, I AM LEAVING THEM!!! DON'T BUY INTO THEIR HYPE! THEY ONLY CARE ABOUT THEMSELF!!!!

Garbage Service they hide the phone number and make it so no one can get any help

Terrible customer service... Give nothing but lies about the plans, etc you are supposed to be signing up for. The company is crooked....

Recently Comcast had pulled cable into our township after only having one choice with Service Electric cable tv for the past 40+ years, which is not that great and yearly un explained cost increases and poor internet speed. We were solicited by a comcast salesperson (Nelson Batycki) back in late September and I quickly contacted and order the service through him with special sign on incentives. Here we are on December 12, 2025 and I still don't have my system installed and after 3 visits from equipment installers. The order was incorrect as was communicated from the salesperson when we signed up. Repeated phone calls were made and promised results now our service was disconnected that was never even hooked up and Xfinity is not honoring the special sign-up deal. I feel this is not my problem and a poor disorganized salesman. I spent over 2 hours today on the phone bounced around to get results, which is now costing my 36.00 more per month than what agreed too back in October. People in the upper saucon twsp of Pa beware! FYI the 5 year locked in price is only on internet! and not what was conveyed by the salesmen also!!!! Bad sales tactics and no customer service

Comcast service is often unstable. Support is very slow, frustrating experience.

The comcast website loads slowly and it's hard to find the options you need.

I have both Xfinity and Comcast WiFi — personal and business. The only positive thing I can say is that the actual WiFi connection has been solid. Everything else has been a nightmare.

Personal / Xfinity:
Any time there’s an issue that isn’t fixed by restarting the modem, I get routed to their overseas call center. Every single time, I’m told the problem is because I’m not renting their equipment. Every agent has their own spin on the same nonsense, and each one eventually pushes me off to someone else who repeats the same sales script. It’s a morally bankrupt tactic to force customers into renting their equipment. Expect to be stuck in chat for at least an hour.

Business / Comcast:
I had Comcast Business for 9 years with almost no issues — until I moved my business and needed to transfer service. My sales rep, Annie Atwell, told me I couldn’t open service at the new location unless I added their rental equipment to my contract — a service I never wanted but was forced to add just to continue with Comcast. She then told me that once the tech arrived, I could simply refuse it and have him use my own modem (the same modem I’d used for 9 years). That was a lie.

The tech explained he had to install the rental, but said I could call later, have the account updated, and he would come back to swap it out. He did return and install my modem, so I thought everything was fine.

Four months later, I noticed my bill was higher. Turns out they never removed the rental charge — even though the account clearly showed I wasn’t using their modem. When I called in, I spent an hour and a half being bounced from person to person. Every rep claimed they had “fixed it,” and every time I spoke to the next person, it was clear nothing had been fixed.

I foolishly believed the last agent who said it was resolved. Thankfully, I checked again the next day and saw nothing had changed. So I had to start over — another 2.5 hours of explaining everything from scratch.

I eventually got the credit — but only after being told that the only way to add my modem back to the account was to sign a new 24-month contract. So my choices were:

keep paying for a rental I don’t have for another 20 months — a service I never wanted and was forced to add just to keep service, or

switch back to my own modem but be locked into a new 24-month agreement.

Both options are absurd.

I cannot explain the level of frustration these people have put me through. I am counting down the months until I NEVER use them again. I hope this review helps others avoid both services.

COmpany sends young men to your home that do not speak English. They take your TV remote and give you converters that do not work with your equipment. Everything was fine until the "repair man" tried to fix "no signal" at our home. The solution of the company? Buy a new expensive "smart TV". AVOID Xfinity and Comcast, an expensive mistake.