Columbia Sportswear Reviews 992

I have always been more than pleased with the quality of your clothes.
Unfortunately, not so much with the navy fleece I ordered. The fleece was thin and the sleeves were long enough for an orangutan. Fortunately, I am a sewer, so will fix that problem. XL is usually a bit large, which I like, but this time a bit snug for my taste! No I have not gained weight. Anyway, you might want to check this out.
Thank you for all of my previous purchases, which were great.

I purchased th Peakfreak Roam™ Waterproof Walking Shoes in early March, and after only about four weeks of use, I’m extremely disappointed.

At first, I was impressed. The shoes were comfortable, fit perfectly, and kept my feet completely dry.
However, that initial satisfaction didn’t last. After just a few weeks of normal use, they have clearly lost their waterproofing — my socks are now getting wet on walks. For a product advertised as waterproof, this is completely unacceptable, especially given how recently they were purchased.
I would not expect such a key feature to fail so quickly, which leads me to believe there may be a manufacturing defect. It’s a real shame, but without reliable waterproofing, the shoes are no longer fit for purpose. After contacting customer service I was told to purchase some waterproof spray. I pointed out that I should not have to do this after forking out so much a few weeks but I did not receive a satisfactory response.

Overall, a very disappointing experience.

The jacket I ordered is fine and it was delivered on time. However, to get free shipping I gave them an email. The "unsubscribe" button is useless and I have "chatted" with two agents, each of which assured me they had taken my email out of their system. I'm still getting email and it seems like it will never stop.

The bootscolumbia.com site is a scam!
They don't send the packages and you won't get you money back. It's almost not possible to get in contact with them. Don't buy there please!
I ordered something mid December 2025, I'm still fighting to see a package arrive or get my money back.

I ordered from the UK, a set of "Mens Transverse Hike" Hiking boots, purchased via their amazon store. They had to be shipped from the USA but tracking was provided, I have been walking 3 to 4 miles a night in them for the last fortnight and they are like walking on clouds, just so incredibly comfy. Sure my feet get tired from the walk, I'm pushing 50 :) but they are deeply comfortable, not painful, no twinges, tweaks, sprains, nada. They are incredibly lightweight and extremely waterproof. It is a shame this company has such a low trust pilot rating as it would appear they do make some excellent products and I for one will continue to buy this footwear if I get a year out of them. I walk most days and I have size 11.5 feet so they will get a beating, if they survive the year, Columbia will have gained a customer buying these boots for the next 20 to 40 years. They are easily as comfortable as my Sketchers summer mesh trainers and those things are COMFY as hell. :) Being light weight, if they are breathable these may also be fine for summer, time will tell.

No problems receiving my order, however I have returned the item - I shipped it within the timeframe but I haven't received my refund yet, even though it's confirmed that they have received the package on the 24th Feb and it's now 31st March.

Can't complain about the quality of shoes but god help you if you want a refund, 4weeks so far and still waiting. for a company as big as Columbia, very poor!

Columbia do not follow UK law and do not provide returns within 14 days of receiving a returned item. Completely unacceptable for such a large brand.

Awful customer service, don’t bother buying from them.
I ordered 4 items, and UPS didn’t even attempt delivery, despite me working from home. They simply marked it as “unable to deliver.” I then had to call customer service to redirect the parcel to a nearby pickup location.
When I finally collected it, 2 items were missing.
I contacted customer service and was told the items had been sent, and that I needed to complete a form to confirm I hadn’t received them. I did this and then heard nothing back.
As if that wasn’t frustrating enough, I returned the 2 items I did receive because I was so disappointed. However, I was only refunded for one item, even though both were sent back in the same parcel.
I called customer service again and was told they needed to “investigate” with the warehouse. It’s now been over a month, and I still haven’t received my full refund.
Overall, a terrible experience. If anything goes wrong with your order, don’t expect any real support or resolution.

i have no chance to put Zero star this company is worst ever and also their partner ontrac shipping company do not ever place order they wont help you if your package was stolen or get lost i dont so if you get your money back .. bye columbia sportswear worst customer service ever.

In my Goggle search I discovered Zipper durability is a recurring point of criticism in several men's and women's styles. So, I filed a warranty claim and I paid for the shipping costs to send my coat back to them to fix the defective zipper on my Parka under their warranty. They sent the coat back to me after 6 weeks and they lied and said the coat could not be repaired. This is a total lie because Zippers can be easily replaced on any coat. Do not buy from this lying unreputable company. You think they would have replaced the zipper on my coat, especially due to all of the negative reviews highlighting their many, many zipper failures.

Horrible experience shopping with this company, ordered a backpack and received dirty used clothes instead. Contacted customer support and they wanted me to buy the same product again before they can refund me, what a joke.

I ordered two pairs of ladies cropped hiking trousers, UK size 12 and 14. I received size 8 and 10. Ordered nearly two weeks ago, returned immediately when received and still waiting for refund. Very poor service.

I WILL REPEAT 10000% TIMES. DO NOT buy anything online. They will use On Trak to deliver your items which never arrive. They use a company that steals your items and it takes weeeeeks for a refund. Don't believe me? Go look at On Trak reviews. The customer service is awful as well.

Had a one time purchase experience with Columbia Sportswear online. Had no previous Columbia products - jacket was nice but shortly afterwards , this company was BLOWING up my business inbox - tried to UNSUBSCRIBE 10 times to no avail. Spoke with a CSR who was weak with skills and never got back to me after claiming he would “check into it,” and “speak with his support team.” Like What -t-t? All for a system request to simply unsubscribe ? Nothing changed; learned that Columbia Sports opened up a “marketing account “ without my permission , threw my purchase info into an account and blew up my inbox with unrelenting , annoying marketing emails no matter how I tried to unsubscribe . I filed a FORMAL complaint with the Federal Trade Commission after learning this is Illegal !! Also filed a complaint with my states Attorney General about this company’s business and marketing practices . It’s pathetic ! Do not do business with COLUMBIA! We all can find other companies to spend our hard earned money with !!’

Tired of Purolator. It’s a shame so many stores still use this service. Not a single one of my packages has ever been properly delivered, they don’t bother trying to access the building, ring once just to pretend they tried, and leave a notice. This time was no different. I ordered from Columbia and wasn’t given the option to choose a different carrier. To make matters worse, the pickup location they use is a run-down corner store in a sketchy area near a shelter. Absolutely unacceptable experience from start to finish.

Great brand, love the designs of their fleeces, I just wish the price was a little bit lower

Awful customer service, do not buy from here! I paid £4.90 for standard delivery which said 3-4 working days to arrive for a present for someone. After a week it hadn’t even been dispatched yet, so clearly it wasn’t going to arrive within the stated timeframe when they hadn’t even bothered to send it yet. I asked to cancel the order, but Laurent from customer services said it couldn’t be cancelled and would be dispatched within the next few business days! Absolutely terrible service, and made worse by refusing to cancel despite the fact the order has not been processed or left the warehouse yet. I’ll be returning the item so they’re just wasting everyone’s time.

Awful. Please avoid. Coat not received and Paypal helped me get a refund. Second coat was returned as it was too big (if you do order, size down) been waiting almost a month for a refund even though Columbia received it back in their warehouse weeks ago. Have had to ask Paypal to step in and help again. Shop in store, not online.

Purchased at Kohl's a CSW lightweight synthetic long-sleeve fishing shirt for summer wear. Washed it twice and the fabric was badly pilling. Too late to return to Kohl's, was advised to make a warranty claim with CSW and did so. Paid to return the item. CSW determined the shirt was defective, but only provided a partial credit TO THEIR WEBSITE or brand store (none near me). Ordered a like-size and type replacement but had to pay again for shipping $8. Item arrived with sleeves being 8-inches too long: cut for an Orangutan. Once again had to pay to return their defective-sized item and they refused to issue a cash refund: only online store credit. In addition, took a percentage back, issuing only a $45 store credit.

Aside from wasted time and chronically-poor item quality, CSW has now cost me approximately $30 to allegedly "make right" their defective items.

LESSON: NEVER buy CSW anything, ever, no matter how good-looking. Stay away from this rip-off, garbage brand.