Bought a Monte Verde fountain pen for $91. VERY disappointed. Took over 24 hours to get the nib moist enough to write and then it started leaking into the cap. Each time I take the cap off I have to s... See more
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Cost of pen refill, $6, was just too high, and was not very high quality, as I learned in using it. Then cost of mailing one refill, $3, was unreasonable. Later I found refill for "legal - lawyer" gra... See more
The owner of the business Bob Melvin is disgusting. Does not care about customer service. He advertises pens he does not have and when you ask where the delivery is or why it is late, he accuses one... See more
Order was delayed in being fulfilled and shipped. Order was incorrectly engraved and the “free refills” that they said they were including to make up for the delay in shipping were not included. Cal... See more
Company details
Contact info
608 Garrison Street Suite F, 80215, Lakewood, United States
- 1.800.766.7367
- customer-service@coloradopen.com
- www.coloradopen.com
Hasn’t replied to negative reviews
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Took too long to get the refills
Took too long to get the refills. If out of stock, as I was told, I should have been notified. Not 3 days but two weeks to get them
Can’t get these refills locally
Can’t get these refills locally, so glad you have them available online.
Ordered just one rollerball refill for…
Ordered just one rollerball refill for my Rotring pen, as I wasn't sure if the one available at Colorado Pen would fit (different brand). It does! The shipping materials were super. The refill fits. I am happy and will order more items from this seller.
I just bought a Retro pen and some…
I just bought a Retro pen and some refills. I'm very pleased with my purchase, especially since I also got a free Aldo Domini mini-pen.
Great selection and prices
Great selection and prices, quick delivery.
Website was informative and easy to…
Website was informative and easy to use. Toll-free number help was timely and accurate. Receipt of items in a reasonable timeframe. All ordered items arrived and worked as billed. Customer is happy.
First time with a problem
First time with a problem. Contacted the company (via email) and it was immediately amended.This company is very easy to deal with and the products are wonderful! Selection that is hard to beat.
Info/transactions handled…
Info/transactions handled perfectly....will use company in the future.
a.stone
I received prompt service
I received prompt service. I have only purchased one item but, I would definitely recommend this company.
Great products, Amazing service!
The quality of the pens I've purchased from Colorado Pen has been terrific. The last two were gifts and the recipients loved them. And, your service has been amazing. The last pen I purchased, an inscribed Waterford, was in my mailbox three days after I ordered it. Thank you very much!
I have always had a great experience…
I have always had a great experience with Colorado Pen. Their products and ink refills are wonderful -- great selection, too!
Thank you!
Great products combined with great…
Great products combined with great customer service!
Great Selection of Refills, Terrific Customer Support.
More importantly then a newly designed interface, clarity, a huge selection of refills, and organization that encourages self help is the phone support I appreciate most. I have some custom pens that require odd sized refills and you folks never fail to come up with the right recommendations that get these pens back on to paper. One suggestion: Your basic shipping speed has to be ramped up without gouging the customer on price. Charge ten cents more for each refill and ship priority at the very least. Otherwise a perfect user experience.
Love this company
Love this company! I only use them every few years and I only spend $10 or so, but I can't find the product locally so it's nice to know that Colorado Pen will always come through for me.
I love Colorado Pen
I love Colorado Pen. I watch for their specials and buy at least 4-5 times a year. Very fast shipping and excellent customer service.
Original was too expensive...
Original was too expensive. this was a perfect fit to my fountain pen.
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