I would give zero stars if there was that option! So disappointed in their customer service. I can see it’s Avery common issue with this company. The run around with different reps and nothing happeni... See more
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Review summary
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Reviews shaping this summary
Many others have pointed out that their returns process is severely flawed. Behind the facade of glossy shoe photos and an appealing website lies what appears to be a poorly managed business. Once the... See more
Wish I found this site before I bought my chukkas. At first I was impressed by what seemed like good quality leather and craftsmanship but I've worn the shoes for a month and already the sole is poppi... See more
I had two pairs of Osborn G360 Oxfords fail in the same way. The laminated front tip of the sole separated after only a few times wearing. The first pair was replaced by Nordstrom's. The second pair I... See more
Company details
Information provided by various external sources
Shop ColeHaan.com for our collection of Shoes, Leather Bags, Accessories and Outerwear for Men, Women and Kids. Cole Haan
Contact info
Ocean Road 150, 03840, Greenland, United Kingdom
- www.colehaan.com
1.4
Bad
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I used to be a fan of this brand until…
Do NOT WASTE YOUR MONEY! I used to be a fan of this brand until a pair of shoes I purchased completely broke apart after very few wears. I contacted customer service and they were NOT willing to take any responsibility for the quality issue since I could not provide a receipt. I explained few people ever keep shoe receipts and they pretty much responded with a "too bad" response. I wish I could post pics on this site for the shoe sole failure. I have never seen anything like it! Both outside soles completely cracked and broke apart. The plastic from China failed. It looks as if a hammer broke them apart. I take very good care of my shoes and had expected to keep these shoes for years. Lol. Don't buy Cole Haan if you keep shoes for more than one season.
13 January 2019
Unprompted review
As close to outright fraud and still be…
As close to outright fraud and still be legal as you can get.
I ordered 2 pair of shoes for delivery to Canada and an authorization was taken on my credit card. 3 or 4 days later, I got an e-mail advising that one of the pairs was unavailable so they would only ship one. I immediately called to cancel the order as I wanted both pair or none. I was told that Cole Haan was not organized enough to do that and that I would get the one pair and could then return it for a full refund. Well I got the 1 pair and immediately returned it. However, their full refund did not include shipping and customs - about $60. Talk about an experience that I will never redo. As close to fraud as you can get.
28 December 2018
Unprompted review
Nice shoes but poor support
Nice shoes but unfortunately one of the shoes had a small damage. I contacted support about this and they answered once and then just ignored my messages. Very disappointing.
8 December 2018
Unprompted review
Very slow to ship - and inaccurate portrayal of what is in stock
I ordered shoes on Cole Haan's website. The order wasn't processed for 2 weeks - and I was then told one of the items was out of stock. There was no communication from Cole Haan during this period to set an expectation that there would be a delay. Very poor customer experience.
7 December 2018
Unprompted review
best quality brand for value
best quality brand for value. Good sales, ggod return policy. Great selection and true to size.
25 July 2018
Unprompted review
DONT BUY ..... ORIGINAL GRAND VENETIAN from COLE HAAN
ORIGINAL GRAND VENETIAN from COLE HAAN
fit too narrow .. fit too small .. over priced.. leather wrinkles from day 1. COLE HAAN did not post my review (with photos).
Therefore, thier items not recommended and reviews are unreliable.
1 June 2018
Unprompted review
Men's Grand Horizon Oxfords II.The…
Men's Grand Horizon Oxfords II.The comfort and quality of these shoes are amazing. They are very classy looking. They go with a casual outfit as well as a more formal outfit. This is my first pair of Cole Haan shoes and I am very impressed. The staff was very helpful also. The price point is reasonable, and the quality goes along way. I would definitely highly recommend this shoe to anybody.
4 April 2018
Unprompted review
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