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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with customer service, often finding communication poor and staff unhelpful when trying to resolve issues. Consumers also frequently reported concerns about product quality, noting changes in taste, artificial flavors, and even health-related worries about ingredients. Furthermore, reviewers encountered problems with packaging, including flat products and bottle tops that caused injuries. Conversely, a small portion of people felt satisfied with the product's taste, describing it as refreshing, consistent, and enjoyable. Some consumers appreciated specific product lines, finding them tasty and light.

What people talk about most

Product

Consumers find product to be ambiguous, with many expressing disappointment over changes in taste and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the product as a world-class,... See more

Price

Users describe negative interactions with price, with many finding products too expensive and expressing... See more

Customer service

Customers had negative experiences with customer service, citing poor communication and a general lack of... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers expressing appreciation for individuals... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I used to love Coke Zero. I much preferred it over Pepsi Max. However, when they changed the recipe it kind of went south. I recently tried a Coke Zero. Oddly, it tastes... how do I put this?.... Holl... See more

Rated 3 out of 5 stars

Why won't your company make a safe soft drink. I drank Diet Coke for 30+ years until I realized via the independent testing that your soft drink can cause physical problems. What can I say to peg yo... See more

Rated 1 out of 5 stars

Don't waste your time complaining. I had 1 can from a multitasking which tasted ans smelt unpleasant. I complained (worried about if they had a bad batch), they replied quickly with a few questions,... See more

Rated 1 out of 5 stars

coke sent " free" 20 oz coke offer. walmart and albertsons does not accept digital only paper coupon offers. coke probably knows this fact. so unable to redeem contacted coke- response - SHRUG SHOUL... See more


Company details

  1. Aerated Drinks Supplier
  2. Beverage Distributor
  3. Catering Food and Drink Supplier

Information provided by various external sources

A global leader in the beverage industry, the Coca-Cola company offers hundreds of brands, including soft drinks, fruit juices, sports drinks and other beverages in more than 200 countries. Coca-Cola is meeting the tastes of people around the globe.


Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.0

All reviews

(1,466)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Ech...

Ech, I feel like they have ruined the diet coke, 10+ years ago it used to be much better, now it tastes straight like chemicals.

8 August 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed old Marine

Why won't your company make a safe soft drink. I drank Diet Coke for 30+ years until I realized via the independent testing that your soft drink can cause physical problems. What can I say to peg you to be better and make a safer Diet Coke ? Please.
I'm a 65+ disabled Marine blindly drinking your soft drink thinking it was better for me than all the sugar in regular Coke. How can you make your soft drinks safer?

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Coca Cola's shameless ads target kids like tobacco companies used to

Coca Cola is a giant multinational corporation that isn't only contributing to obesity and Diabetes in children (by targeting children as early as possible in their advertising), but also lies about their commitment to the environment by actively fighting recycling efforts all over the world. Their reckless disregard for everything except for their quarterly profits makes them just another typical profit-driven company that doesn't care about their negative impacts on their customers' wellbeing or the environment.
BOYCOTT this company for those reasons alone, although there are many more reasons.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

I had a great time at the Coca-Cola…

I had a great time at the Coca-Cola ribbon cutting in Auburn today! 🎉 The energy was high, the Coca-Cola UNITED team was so welcoming, and it was exciting to see their investment in our local community. It truly felt like a celebration.

Thanks to Coca-Cola and the Auburn Chamber for such a fun event.

4 June 2025
Unprompted review
Rated 4 out of 5 stars

Bottle names

Honestly, I just want my name to be on the coke bottles, and they never are. I know my name is unique so i'm not mad at all. I would just love it if you guys would put my name on them. My name is...
Aveigha (ah-vegh-ah)

11 March 2025
Unprompted review
Rated 1 out of 5 stars

I drink Coca-Cola everyday of my life…

I drink Coca-Cola everyday of my life go through the 12 pack of day at my house but going to have to switch can't seem to get a good can of Coke anymore it's all flat and I don't know why and when I call and talk to the company they say they'll let the people know above them but I never hear anything so I guess I'm going to have to try a different brand going to miss the old Coca-Cola

3 May 2025
Unprompted review

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