Cobweb Solutions Reviews 

I consulted Cobweb on options for transferring our Dropbox structure to our MS 365 environment. I was really impressed with how Alex handled the conversation, taking the time to understand our business, what we were trying to achieve, and the challenges we were facing. He asked incisive questions that showed he was listening, let the conversation develop naturally, and tailored his recommendations to the points we'd discussed, rather than simply delivering a standard pitch.

It was one of the best examples of a consultative sales conversation I've had within the sector, and it's exactly the approach I'm trying to encourage with my own team.

the most terrible unprofessional service of all time.

Been a long time customer and have a Office 365 hosted mailbox and domain with them. Generally no problems and service / availability has been fine.

Absolutely gobsmacked to receive an email this week advising of a £5 per month charge to host my domain for a single mailbox also costing £5 per month A 100% increase in fees.

Absolutely never ever go to Cobweb. They are appalling and their customer service is worse than that. We had a payment due to go to them which because of the calendar date, was on a Saturday and because it wasn't paid until Monday, they cut off our email for two weeks and said that they were too busy to reinstate it. We lost dozens of emails because of this and they couldn't give. adamn about the fact that we are a small business that survives on its email traffic. If I could award zero stars then I would. Avoid at ALL costs.

Been a long time customer, 10 years+

Rarely have any email issues, but when we had a bizarre spoofing attack, the help and support has been first class, and more importantly reassurance we haven't done anything wrong or business impact.

Very refreshing for a tech company not to outsource to India, always nice to talk to UK staff 👍

Josh went above and beyond & was patient dealing with my stressed out and stupid self!

Prompt, helpful, friendly & professional. Thank you.

Personable, smart, effective help. In the end, it was a hardware problem. Felt as though we got there together. New hardware purchased. Back to the call. All fixed within minutes. Thank you

Ronnie got the issue in one and sorted it completely in jiffy. Job done by one of the Clever Cobweb Spiders

Cobeweb support agents were both understanding to the issue we had and were keen to find the reason for the issue. They worked with the 3rd party connector causing the issue and was able to supply a temporary work around and then a solution. Very happy.

Really timely response, just what I needed.

Great efficiency and good communication by Steve Wallis.

Very prompt and helpful response to Oulook password issue. Cobweb have always provided an excellent service for us for many years.

Have been with Cobweb for over 15 years, the support has always been exemplary.

Have been able to rely on their hosted exchange without a single issue with three company accounts.

Used to be fairly good but in the last 3 years have dipped below an acceptable level. You'll find support unresponsive at best, careless and obstinate at worst. As a general rule you'll find any correspondence, especially telephone calls, handled in an arrogant and conceited manner. As a senior site engineer with my own exchange servers it's quite entertaining to listen to some of their misguided advice and explanations for a particular fault. Best avoided

Unreliable. Each time when attempting to log in I have to reset my password. I wait for an email to change my password and get nothing. Their packages are unclear and unspecific as to what you are getting. Running a business and having staff emails through cobweb is hard work.

I wish zero stars were allowed. They "upgraded" us from hosted Exchange to 365 without option. They had not researched or tested the product and it was kicking out small batches of automated invoices as spam. I wasted several hours over three months sorting this one out. It also failed to transmit attachments of more than a couple of MB. Their arrogance then in quoting T&Cs to try and screw some early cancellation penalty beggars belief. Avoid this shambolic outfit like the plague.

Service failure on Recent Migration
Unclear communication resulted in a chain of unclear support emails and then a phone call. Difficult to find an option on the IVR that is answered, but eventually spoke to Mark (I think) and agreed to wait for emailed specifics - they don't come. Have called 3 times, chased via email and social media (providing the times of calls)... what was agreed is has not arrived.

Something is wrong

Hideous, truly hideous. The Office Manager fell seriously ill and we needed urgent assistance with the hosted 365 office accounts to divert. I spent 2:09:28 on call hold before I gave up waiting to speak with someone. I will not be renewing my subscription next time. There must be better customer service out there.