Coastal Cottages of Pembrokeshire Reviews 

1,754
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how simple the booking process is and enthusiastically praise the excellent locations along with the extremely helpful staff members. Many people also enjoy the clean, well-equipped accommodations, comfortable beds, and wonderful coastal views that make their holiday truly special. Some reviewers were not happy with occasional maintenance issues, minor cleanliness oversights, and occasional discrepancies found in property descriptions online. A few guests also experienced unexpected challenges regarding parking spaces, steep paths, or missing amenities during their stay. A small number of visitors encountered difficulties with after-service communication or receiving timely confirmation details after booking.

What people talk about most

Booking process

Reviewers mention positive feedback about the booking process, highlighting an informative website and a... See more

Location

Consumers find location to be positive, highlighting stunning views, tranquil settings, and great proximity... See more

Facilities

People report ambiguous experiences with facilities, noting both praise and concerns about their stay. Many... See more

Website

Clients share positive opinions on website, highlighting an informative portfolio, comprehensive details, and... See more

Service

Users describe positive interactions with service, highlighting a consistently professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to book from a good selection of coastal cottages. We had a lovely stay in Lydgate which was excellent for exploring the local area where there was lots to do for the week. The cottage was clea... See more

Rated 5 out of 5 stars

The house had all the amenities you need for a weeks stay. The place was very clean, comfortable beds, great shower and a large bath in the main bathroom. The chairs on the rear patio are a bit uncomf... See more

Rated 5 out of 5 stars

I have used Coastal Cottages a few times and they are most helpful and excellent customer service. The accommodation was exactly as described and had everything needed for a wonderful break. The... See more

Rated 5 out of 5 stars

Had a lovely New Year break in Cherry Tree House! Lovely accommodation - perfect for exploring St David’s and the surrounding area. Very comfortable, spacious property with off road parking and a love... See more



Company details

  1. Self-Catering Accommodation
  2. Cottage Rental
  3. Holiday Apartment Rental
  4. Vacation Home Rental Agency

Written by the company

Coastal Cottages is your gateway to over 500 self-catering holiday cottages in Wales. Our beautiful holiday cottages are situated in Pembrokeshire, a location renowned for scenic views, stunning coastlines and plenty of things to see and do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,754)

353 reviews in the last 12 months

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Rated 5 out of 5 stars

I have had great service and…

I have had great service and experiences with Coastal Cottages of Pembrokeshire.
The properties we have had are always excellent. Pembrokeshire is a great place to visit.

4 July 2026
Rated 4 out of 5 stars

Instructions to house were excellent…

Instructions to house were excellent and description of property on site was informative and good communication building up to holiday .They responded quickly to an issue we had with hot water. Would have been better to have more cleaning products

3 July 2026
Rated 5 out of 5 stars

We had some issues with a property we…

We had some issues with a property we had booked via Coastal Cottages of Pembrokeshire and the company were brilliant. Really responsive, understanding and kept us up to date with regular communication. And we got a small refund for the disappointing experience we had.

2 June 2026
Rated 4 out of 5 stars

Good but annoying computer glitch.

Staff helpful and details on line seemed to be very comprehensive. However the confirmation email did not arrive until I rang the next day. A member of staff told me there is a glitch in the computer system. This happened the previous time I booked as well. Irritating.

24 July 2026
Rated 4 out of 5 stars

Lovely holiday cottage

The booking process was straightforward. I had to change holiday dates and the lady I spoke to was very helpful.
We stayed in a lovely cottage Ty Top Newport, Pembrokeshire which was an upside down cottage with sea views which had all that we needed. It was one of the best cottages we have ever stayed at in terms of location and amenities especially as it was quite a hot week and we have a dog. The garden had shade which helped and was so quiet and peaceful. We had to contact company on the day we were leaving as we had no water so let them know for the next people. Apart from that all good.
My only negative was that we ordered a breakfast hamper as we arrived late Saturday and most of the products came from Morrisons and didn’t come up to our expectations for the money we paid.

20 June 2026
Rated 5 out of 5 stars

Great week's stay

The house had all the amenities you need for a weeks stay. The place was very clean, comfortable beds, great shower and a large bath in the main bathroom. The chairs on the rear patio are a bit uncomfortable, some cushions wouldn't go a miss and maybe a parasol for the table in this hot weather. The house is in a lovely quiet village about a mile down the hill to the sea where there is a restaurant and pub.

4 July 2026
Rated 5 out of 5 stars

Good week away

Good week away. Booked at the last moment. Good communication and information from Coastal Cottages. Cottage was as expected, all OK, no issues.

17 June 2026
Rated 4 out of 5 stars

I've rented cottages through this…

I’ve rented cottages through this company for several years and never had any unwonted issues or nasty surprises either in the charges made or the cottages themselves. It’s always been quick, efficient and attentive to our needs.

27 June 2026
Rated 2 out of 5 stars

Disapointed

We have used Coastal Cottages a few times but this time we had a fine for having to re launder sheets and towels not sure what this means as they do the laundering. and a mark on one of the carpets which none of us had seen and we hovered and cleaned all the rooms before leaving. I am so disappointed and i personally won't be using them again. Such a shame.

6 June 2026
Unprompted review
Coastal Cottages of Pembrokeshire logo

Reply from Coastal Cottages of Pembrokeshire

We are sorry to hear that you were disappointed following your recent stay.

As discussed in our correspondence with you, the additional charges related to specific costs incurred following your departure. We appreciate your cooperation in resolving the matter directly with us.

We are sorry that this has affected your decision to stay with us again. We have appreciated your previous custom and wish you all the best for the future.

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