A Truly Horrific Intervention in Your lLife
The people who created this app have no understanding of how to explain the customer journey from the start.
It is not fit for purpose and hides behind the fact that this is a legal requirement.
Also once you start this process without all the documents you need, because they don't explain that they are needed, they bombard you with messages asking what is wrong as if you had a non functional brain. A truly appalling experience. The designers of this app should sit down with a blank sheet of paper and a big sign that says customer and start again.








