Club Monaco Reviews 

I had a terrible online shopping experience with Club Monaco. I purchased a dress on Oct. 14th with an estimated delivery time of 5-8 business days. After 14 days I had still not received anything and the dress had gone on sale in the meantime.

I contacted customer service and requested a price reduction or the option to reorder and cancel the original. They couldn't help with either. Then, I inquired about the expected shipping time and was told it would be sent within the next week at the latest. When I asked about the duration from shipment to delivery, I was informed it could take up to another 10 days.

Their return policy, allowing only a 30-day window from the date of purchase (and not from the date of delivery like most others), left me with no time to return the item. Feeling uneasy about the entire experience, I refrained from making an extra order. After a total of 3.5 weeks of waiting, my order was canceled, citing a "technical issue," contradicting information from customer service that mentioned understaffing.

The entire experience has left me with the impression that your company may not be trustworthy. I will never purchase from you again and will not recommend your services to others.

This company is a financial scam! I returned close to $1000 of items well within the return window, not worn, tags in tack, via their FedEx slip, with enclosed invoice. In retrospect, the online experience had so many questionable red flags. First they sent orders in piecemeal but yet every email update showed them all sent together and in duplicates. The invoice they include in their packaging is nebulous. I went to their site to create the return and they site read my items were already returned??!! The first rep issued me a return slip - ok problem solved I thought. Returned my items a few days later via FedEx and showed up at their location a week later. Now it's been well over 14 days and it still reads "return in process". Called customer service and they said it could take 40 days. What online company takes 40 days to refund in 2023????!!!! The rep helped me look up status and said my return was denied. What??!! - ok, someone will call you. I'm still waiting for someone to call me while the $1000 is collecting credit card fees on my account, Club Monaco has my merchandise and not processing my refund. This company is a scam!

Horrible customer service. Robotic, unhelpful
Bought a coat online 3 days ago which was on sale. Just received it and it is too large.. They will not allow exchanges and now just 3 days later the coat is no longer on sale and it is $100 more... They won't honor the same price for a different size. I'd have to return and re order for $100 more. icky.
Basically if you buy something on sale and need a different size, better hope the sale doesn't end.
Lost a good customer.

If I could give zero stars for CM online shopping and customer service - I would. All the negative comments below are true. I’ve been shopping at CM for years and have spent thousands of dollars on this brand. Yet over the last three years, their online shopping experience and Customer Service have gone down the drain. I’ve been charged numerous times for items that never shipped and then I need to chase the refund. While I love their merchandise, these recurring issues indicate serious problems for the brand. Like the others on here, I will be taking my business elsewhere. Sad to see such a great brand collapse.

Update: CM did refund for the items that were short-shipped. I will remain hopeful that the brand turns itself around so that I can shop without worry at CM.

They lost my package twice and never admitted or apologized. I didn’t even get reimbursed for the lost package the first time. For the most recent order, they did not provide a tracking number and kept saying that they don’t have the number. Then who tracks? Finally it’s been 21days since the order and i am not surprised to see nothing arrived. I am going to see if they actually reimburse for what they lost. And i am done with club monaco. Save your time by not buying.

This is my 2nd times having a problem with online order.
The first one about a week ago, I ordered 6 times but I only received 2 items. I emailed them, then they said the rest of my order was out of stock that's why they only charged for the 2 items that they sent it out. But I did not receive any email to notify me about their stuffs out of stock until I emailed them to ask.
Then few days ago, I saw those items back on stock, I ordered again, total 4 items. This time I got fully charged from my credit card for everything that I ordered. Earlier today I only received 2. Then I checked my card, nothing was refund. I emailed them, again they said the rest of my order out of stock and I have to call my bank to ask for the refund.
So I had to call my bank to explain and sent them all the email to prove what I received in order for me to get a partial refund.
Very very disappointed about their online purchase.

Calling even one minute after order is placed will get you answer that customer service cannot do anything. They cannot change a shipping address, cannot update anything and cannot cancel the order. Basically the company cannot do anything and than they ask you if they can assist you with anything else

To Club Monaco, I bought trousers and a blouse. No sign of the blouse. Just told its coming, then I receive a cancellation notice. Club Monaco staff send sloppy one line responses to emails which do not answer the questions asked. No sign of my blouse nor a refund. Simply terrible. Its a pity as I really like the product. Never buy online again. If CM want to fix this my order number is CM-02510495.

terrible customer service
I realized I needed to modify my online order few minutes after I placed it, and the customer rep told me once I placed the order I'm on hook for it. She refused to make any changes even tho the order was just placed MINUTES ago!

I recently had a very bad interaction with one of your customer service representatives named, Haley. She was completely rude. I wanted to cancel within 5 minutes of placing the order, because I noticed one of the items was not what I had thought I ordered. She would not cancel the order and I asked what my options were, such as refusing the package or speaking to a supervisor. She raised her voice at me and hung up on me. I just wanted to cancel the order and place a new order for the items I thought was in my shopping bag. How do I escalate my complaint to a supervisor? Haley needs to be reprimanded for how she speaks with customers.

Got a pair of pants that cost 120 dollars and after a few times of wear, fabric start pilling.
Went back to the store and manager said no exchange and no refund
They do not care about customer service
at all.

Terrible company…please don’t buy from them. It’s been 4 weeks since I returned and I still haven’t received my refund of $450. I have contacted customer Sevice several times and they keep saying that I will get the refund but I still haven’t. Also the email that confirmed they received the return said I would get the refund within 14 days. Last time shopping with them. Better to buy clothes elsewhere where returns are refunded.

Returned an order for a refund in early January, well within the return window. I received an email confirming that Club Monaco received the refund on January 5th, 2023. I've sent several emails following-up and I have still not received my refund four months later. A total waste of money.

I received a 3 months long run around when I returned my order and ended up having to file a dispute with the bank to get my money back. They used to be a good company but not anymore. Buyer beware.

Don’t ever buy anything here you might want to return
They do not return given all their instructions
Four months now time to hire an attorney
This company doesn’t care about customers
Dave your money go to Bloomingdale’s

Got my order late, becasue it was canceled first, then wanted to return it, and they keep telling me is too late, stuck with the entire order... I sent them screenshots on them saying my order will not arrive and they totally keep ignoring it. Horrible customer service, please do not buy from them!

Online shopping experience has really gone downhill. One order placed Jan 2023 was cancelled by CM due to online ordering issues on their end. With my other orders placed Feb 2023, I received no confirmation of shipping, no tracking numbers. Had to reach to CM customer service to chase down those details. Items that did ship were sent ground and took 2-3 weeks to arrive. When I returned two items (because they arrived too late), store staff had to refund the taxes in a separate transaction, making for confusing and complicated refund process. All in all, shopping online at CM was a poor experience. Used to be great, but seriously lacking now.

I returned part of my order in mid-December. I still have not received the refund despite emailing, calling and using the online chat. Each time, they apologise and say the refund will be with me in 7-10 business days. It has been 2 months! Don't order from this company.

I love Club Monaco style and I have been shopping in this store for many years. I remember very pleasant experience. Lately, I made a few purchases at the Fair view location and it was nothing but huge disappointment. The staff are rude and arrogant. The store is dirty and has a strong smell of B.O. I purchased a blazer which was on sale and the cashier charged me $201, instead of $101. When I told her that the blazer is on sale and to double check the price, she said: "we have a tax in Canada". She then realized that she indeed made a mistake and quickly changed the amount to $101. As the blazer was wrinkled, she offered to steam. However, she applied the steamer handle directly on the fabric, which caused the damage to the lining - under the excessive heat. In my dismay, I asked for the new blazer. She said that this is the last one. After I asked her to double check, she suddenly found the same size blazer in the store, hanging on the rack. This was just one of the series of bad experience with Fair view location. The previous time, I came to pick up a pair of white pants. The same person, gave me the one which had a stain. I asked for the clean one, and she said: "This is the sale item, and it is normal to be dirty. Do you want them or not".
I don't believe that I will ever go back to Fair view location.
Please train your staff to be able to provide the basic of retail and minimum self hygiene.