Club Monaco Reviews 

Let’s say their sale is fake!
I ordered two articles and they “took their time to ship” to the item ran out.
Nice way to pretend you have a sale!

The guy who worked there on Nov 29, 2024 was very impolite to his customer. I ordered two sweaters with different sizes online since they don't carry the size I need in store. I kept the right size and wanted to return the bigger one. The guy who worked there just ignored me, and kept me waiting, and served the customers who were behind me in the line. Fortunately, the girl who worked there helped me out.

Club Monaco usually at promenade ( Thornhill ) is good but this time the so called manager Ms nazi and her helper oogie were not helpful or understanding towards during my shopping which was showing a bad weave and I requested if she could just do a 10 percent off . The manager Ms Nazi curtly said no the dress is like that we can’t do it if the material is very badly damaged only then we do it . We can’t and won’t do it . I have never seen such a dry and rude behaviour where a customer feels unwelcome and unheard . Kindly put an experienced person as a manager and I have been coming for years but this was the worst experience, no thanks to her , and Ms oogie who blindly supported her. It’s not the discount it’s the vibes these people give and the facial expressions and tone ( which is the basic in customer service ) . That’s why certain stores sell way way more than others it’s the people working there , and the clothing line , plus the whole shopping experience that counts one matured person should be heading the team so they get to learn from her and there is some balance of good behaviour and customer service . I have never had such a bad experience. I usually just come window shopping and used to end up buying couple of coats and pants but this time it has left a very bad taste. Please make sure you improve on customer service and flexibility of mindset and not employee rigid and uptight people at job ( who don’t enjoy their job nor have the zeal or passion to do it well . I always give very good reviews to your store or any other place as I know youngsters need to encouraged to do better but the youngsters at job need to learn to do their job well , as people not just shop but it’s a bond of years which they break in a second with their very dry behaviour, talk , expression , tone and most of all inappropriate attitude. Hope things improve as it’s a good store .

its been a nightmare. One time i ordered a blazer and they sent it to me in the wrong color and they wanted me to take a picture to prove it was the wrong color and send it back....so strike one sending me wrong color blazer. Strike 2.....starting a new job where business formal is required. I ordered a lot of clothes and almost a month later, I reached out and said I never got them. They wanted me to wait longer before I could get my refund so I waited a few more days and finally just decided to call and it takes 10sh business to get my money back. Then!! the next order I placed, I was waiting around 3 weeks and checked the website and it said the items hadn't even finished processing so I emailed customer service and they said they would cancel the order and issue me a refund. Well, a week later I get 2 of the 3 items I ordered that were supposed to be cancelled......I was very annoyed. At this point I wanted to be done with club monico so I was just going to return it all since I had bought other items in this process because again I needed these clothes for my job. Wanted to charge me an $8 return label to return the items I asked to be cancelled....so after an hour of talking to someone over chat, they finally sent me a label for free return shipping. I will NEVER shop online again. I don't know what happened because I never used to have such horrible issues with this store and I do love their clothes and they fit well but I've had enough. Never again. They also never used to charge for return shipping! I used to live over 4 hours from an actual store so I was so happy to order things and be able to return what didn't fit or return for a different size but now they want to charge you. Such a shame.

Refund not received.
Mailed back two items 3 weeks ago. Didn’t received my money back yet. They sent a email saying I would get it in 14 working days. But nothing. I wrote an email, but they didn’t respond. What can we do in a case like this? They’re robbing people. I won’t shop there anymore. Order no. CM-02885121.

never ever order online from Club Monaco. They cannot manage to deliver a simple, one-item order. I never received the package and then was notified that it was returned to the sender. I am now trying to reach customer service and it is impossible. a waste of time...

I ordered a skirt online - it was too small. I received a discount to purchase it online. There isn't an option to exchange it online. Instead, I have to return the item and reorder it in larger size. I forfeit the discount of the original order – because 'I was the one who made the mistake in ordering the wrong size' according to the store manager (Prudential Boston) !! I called the nearest store to me and asked them to hold the larger size for me. The nearest store is an hour away from me. She said she couldn't hold it until the weekend due to their 'policy' risking the sale of it in the meantime. Today is Wednesday and I work full-time. I don't know of any retailer who makes it so difficult to purchase merchandise! So much for supporting the working woman! I am NO LONGER A CUSTOMER.

Never received item. Order has been stuck since a month and no firder update.
Service wont answer my email asking for a refund. Complete silence. I feel ive been robed. Would definitly not repeat or recommend.

can't mail in return ordered by online. can only return to store.

Would give less than one star if I could. Quality is rubbish and service is even worse. Stay well away!!

Very disappointing, extremely frustrating.
I spend thousands at Club Monaco each year as their clothes are made for me. On a recent trip to New York I tried on a romper, got chatting with the staff member Julian and told him I’d sleep on it. I came back the next day and Julian was there, I told him I’d take the romper so he grabbed it and wrapped it up. I returned to London and unwrapped it to find a large printing stain on the collar and down the upper back section of the garment. It didn’t wipe off - looked like the stain was in the fabric itself. It was a plain, single coloured pale blue romper so was quite obvious. I went to the London store to get advice on what to do to exchange the item. They were EXTREMELY rude. The guy looked at me unexpressively and said “I can’t help you”. He may as well have walked me out of the store I felt so unwelcome, like an inconvenience. The romper was $300 US, not cheap, as any customer, let alone one who spends a lot at the company, I expected more. In fact Club Monaco as a retailer are legally required to sell goods in good condition etc. I told the sales guy you can’t seriously be sending me out with an item that was sold to me in unwearable condition, that has an in date receipt and tags on. He said it was sold to me in another country and they don’t stock the item in their store so they can’t take it. Obviously I’d done nothing wrong and the lack of empathy for the fact I may as well have thrown $300 down the drain, as well as the lack of solution troubleshooting for a customer was wild. His manager came over and by then I was visibly frustrated with the lack of care or concern I was receiving so she assumed I was an awful customer who was in the wrong and immediately came to her colleagues defense and was also horrible to me. Not once at that point did they say “I’m so sorry that happened to you, while we can’t exchange something brought from another country, let me see what other solutions we might have”. It’s not hard, if you can’t treat customers with respect and care, especially when they’ve done nothing wrong but spend money at your company, even if it is detached from its international counterpart, then you should not be in customer service. When they realized I wasn’t going to leave the store like they wanted, with absolutely no advice, support, or suggestions, they suggested I contact their customer care people and provided the email address. I’m not sure why it had to get to that point before a suggestion was provided. They know their internal systems I don’t, a little advice please it’s your job! Alas then nightmare really began. Then goes dozens and dozens of emails back and forward, a different person each time, each asking me to upload all the photos etc I’d previously uploaded even though it was in the email chain. Every 24 hours that passed after my last email they asked me to reconfirm my personal details so they could ensure they were talking to me, so by the time I did that and they responded again, another 24 hours had passed and they needed me to confirm my details again. Circles. I can’t!!!! Every now and then I’d get a semi-helpful person who would try find a solution, but they’d disappear and the solution would fall through. This went on for literally months. Despite none of this being my fault, it was a manufacturing fault with the print and a staff member who I’m very sure saw the stain and chose to sell it to me anyway (I won’t go into why I now know as this is long enough!), I offered to pay to post the item to the US at my cost so they could exchange, refund, or credit note for me. I offered solutions, told them I was flexible to work within their policies, I just didn’t want to be left with nothing and $300 down the drain. They didn’t care, didn’t try. Last week I decided to give up and got it dry cleaned but as suspected they couldn’t get the stains out - it’s in the fabric. So here I am frustrated, exhausted, and defeated. Worst I’m sad that on principle I won’t be buying from what was my favorite brand anymore; I can’t support anyone who would treat other humans this way and operate against the law and their responsibilities to provide goods in fair condition.

I walked into Club Monaco to browse. After shopping in the Mango store to compare prices and Items. I find it odd when i walked into Club Monaco no security buzzer went off. As i was leaving the the store security buzzer alarm went off. I will not return to shop in Club Monaco again.

As everybody says this is a complete scam. Ordered never arrived received a few bs emails from Sasha saying he’s reached out to the team. Emails stopped no refund or goods. SCAM! Avoid like the plague folks!!

Fraudulent website - avoid. Linen shirts advertised as "Made from soft, breathable cotton for optimal comfort" are actually 100% polyester made in China. Cheap, awful products, don't be fooled by the smart website and Instagram advertising. Customer service is entirely unreliable and doesn't respond to customer and returns requests. Avoid, Avoid, Avoid!!!

Agree with all the other reviews.

Awful service, awful quality product and agree a 30% refund but then dont hear from them in a month and still waiting....

DO NOT ORDER FROM THIS COMPANY! IT'S A SCAM

Terrible quality, undersized, and awful customer service, there is no way for you to get a refund or return the item.

The people behind should be ashamed and hope horrible things happen to anyone involved with this business.

Total scam… DO NOT TOUCH ! Ridiculous sizing and quality and no return policy unless you send it back to China. They offer you a discount of 15%, then 30% and you can keep the item but it is not worth keeping !
Appalling service!

Absolute scam!!
Received my jacket (Mens M) that would be lucky to fit an 8 year old boy, quality of the garment was shockingly poor.
Tried to process a refund and they offer you 15% - 35% discounts and you can keep the item when I persisted to return and get 100% return they want you to return back to China at your own cost.
Stay away

No return option on their website. Emailed me back saying they would offer a “15% refund” for an item that clearly didn’t fit. Their shirts are tall enough for maybe Stuart Little, and they expect to get away with it by offering no return policies.

Worst customer service mailed back item fed ex on 6/6/2024 it is now 6 24/2024 still have not gotten credit and just getting the runaround. Have proof they received it. Will never buy from them again. Horrible experience