The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery. Update, looks like I'm not getting the replies, not in spam... See more
Company replied
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See what reviewers are saying
How can you ask for a review when I've not got the pre ordered product I purchased. Not even a shipping confirmation or proper expected delivery time not just "Mid Jan" which has well and truly pa... See more
Company replied
As per your delivery was fast and correct. Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds... See more
I’ve used Cloudstix a long time now buying everything from flavours to ecig hardware and have never had an issue. Their prices are competitive and even on the cheapest delivery option, items are recei... See more
Company details
About Cloudstix
Written by the company
Cloudstix is a brand formed in 2013 by vapers for vapers having become frustrated by either the unrealistic high prices from some vendors or the non genuine low ticket items supplied by others.
We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.
Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.
We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.
With Cloudstix dedicated customer service team you are without doubt in the best hands possible.
We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.
Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.
We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.
With Cloudstix dedicated customer service team you are without doubt in the best hands possible.
Contact info
715 Ormskirk Road, WN58AQ, Wigan, United Kingdom
- 03338805431
- admin@cloudstix.com
- www.cloudstix.com
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service can't fault it and will…
Great service can't fault it and will help in anyway if they can to get you what you want ☺️
24 May 2022
Prompt delivery
20 May 2022
I've not received any thing yet and not…
I've not received any thing yet and not received any response from my text
15 May 2022
Reply from Cloudstix
Hi, We have replied to your email.
Sadly we had to check the legality of shipping the items you had ordered into your country.
As you will be aware it is illegal to do so and so we have refunded your order in full.
Sorry for the delay but we have to check these things and act accordingly.
Excellent from start to finish
Excellent from start to finish, I am very happy 😊
10 May 2022
Unprompted review
Trigger the service
7 May 2022
Very quick shipping
Very quick shipping, really professions pleasant staff, really help you with any orders or enquires you have
24 April 2022
GREAT service all round.
14 April 2022
Rebecca scores 10 out of 10
This is my second review as again made request to them for a product I wanted to purchase. Rebecca responded very quickly found the product for me after checking stock at all their stores and hit the jackpot for me. Anyone need assistance contact Rebecca she is excellent and cannot be more helpful.
Regards
Linda Hardcastle
5 April 2022
Unprompted review
Amazing Service
Used the free postage (4-6 days), received my order within 2 days.
Surprised by extras added.
Packaged well, delivered quickly, I will be using Cloudstix again.
Price was the cheapest I could find so another positive to add
31 March 2022
Been using cloudstix for over 2 years
Been using cloudstix for over 2 years, usually by phone order and Rebecca has always been excellent. More recently using website now its improved.
26 March 2022
Quicker delivery than expected
Quicker delivery than expected, free sweets as a gift in the package and great value vapes! Ordered again already:)
19 March 2022
Got my order on Friday it was not what…
Got my order on Friday it was not what I ordered
Phoned and they said that the Wright order would be posted out next day still waiting.Got my correct order to day thanks sorry about the one 🌟
16 March 2022
Reply from Cloudstix
Hi, thanks for the review.
What i find incredible here is this is your 96th order! So for 95 times we have given you an amazing service and you didn't review us. The one time a mistake was made you give us the worst review as though we are a scam site !
We have spoken to the staff member whom took your call.
She did everything she promised so your review is a little harsh to say the least.
To confirm when you called at the end of play on Friday the next day we could send the items was Monday.
This was done and done first class. So the item should have been with you before now.
We shall investigate this now and also be in touch directly ourselves on the contact details you gave !
Excellent products and service
14 March 2022
Easy to navigate around the website to…
Easy to navigate around the website to find the items I needed. Order placed late a Friday afternoon & still was delivered on Tuesday. Kept well informed every step of the way. Top marks Guys for a fast & efficient service 👍Could I have a 🍋 lollipop next time as not keen on the 🍓 flavour 😂
11 March 2022
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