CloudScape Connect Reviews 

I have been with Cloudscape Connect for over 7 years. Their service is excellent the phone is always answered quickly and they are always very helpful. I’ve had them deal with issues on Christmas Eve. They may be a very small ISP but their service is great. The only issues I have had are the result of BT Openreach service. Whilst there are no cheap deals to draw you in their prices are good and there are no annual automatic price increases. Note they have now moved to Coalville.

I can’t say enough positive things about CloudScape. They truly provide that personal touch that is so hard to find these days. When you call, an actual person answers, they know who you are, and you never feel like you’re just another number.

I take care of my 94 year old father, and CloudScape has gone above and beyond to help me with transferring his number and arranging his installation, especially since I live outside of the UK. Their understanding, patience, and willingness to help have meant so much to me.

I’ve been with CloudScape for years, and I have always been very happy with their service. They are reliable, affordable, and genuinely care about their customers.

I highly recommend CloudScape to anyone looking for great service with a personal touch.

Very good service at a competitive price..
It’s nice & refreshing to actually talk to real people.. Helen was particularly helpful & I would highly recommend this company..

Always excellent service: phonecalls answered promptly & friendly and the few problems over the years are dealt with immediately. Often the problem lies elsewhere, usually the BT line, but they get on the case straightaway and keep in touch to monitor progress - can't ask for more!

I was former Cloudscape customer, they were brilliant, but I needed a service that they could not YET offer so I went elsewhere. Oh Dear. The very day their contract expired I moved back and it was like stepping into a warm bath. I rarely need to speak to them but these are nice people who know what they are doing, no queuing, and speak clearly.

Amazing customer service. After reporting a problem it was resolved swiftly and I was kept informed every step of the way. Having a UK based team made everything so easy.

A very easy and reliable system to use and I would not have left had it not been for the awful mobile and internet we have here! I have had to use satellite for the internet and had to find a phone provider that did not combine the phone with the internet.

I bought my own ZYXEL router, and hadn't realised that I had to go into the router setting to be able to connect router to the internet, whereby on a conversation with Ian on cloudscape helpdesk, all became apparent, that once cloudscape have an order from you, they then input all the information into a router that you buy from them, once the router is up and running at your address, everything should work and you can surf the internet. On this occasion, since i had bought my own router, Ian walked me through how to configure the router, IP ADDRESS etc, thank goodness for Ian's input, as I would have been out on a limb with no idea how to do it as I'm not tech savy. Ian had so much patience, so a big thank you to Ian, and I was able to speak with someone who spoke good English and was from the UK not some far away destination where it is incredibly difficult to understand the person on the customer service helpdesk. Big thumbs up to cloudscape.

Always helpful. They sort everything out without any hesitation. Highly recommended. Doesn’t matter how small of question you may have they’re always polite and help you through everything.

Very good customer service, the cloudscape employee, (sorry I don't know the position he holds within the company) must have spent a couple of hours dealing with my enquiries. Unfortunately however with it being the weekend the problem is not fully resolved but progress is ongoing

I can only reiterate what a lot of people have said - this is a company were you still get customer service and can talk to real people.
Their service (phone, broadband) has been working well. I recently decided to upgrade my router to a newer Asus model as I still had a spare one lying around. I took me a little bit to figure out how to replace the old model with the newer version, but 2 brief calls with Kevin from Cloudscape and we had figured it out.
I cannot imagine how something like this at some of the mainstream ISPs would work - it must be an absolute nightmare.

6 Stars from me...

Highly recommend this company. You can actually talk to someone and get straight answers. The transfer was dead simple and when Mum changed house - absolutely no problems at all!

Six years with Cloudscape and all is well: I enjoy consistently good performance and pricing alongside excellent service for when things do go wrong (outages due to tractors digging up fibres in the area, for example!).

How many Chief Technical Officers would spend 1¾ hours on the phone sorting out a switch from a different domain name / hosting provider and a different email hosting company, set everything up over the phone (him doing some, him telling me what to do at my end), talk me through problems, and not let me go till he was satisfied everything was working? And they're cheaper than N****co through whom I previous got my domain name hosting. There is a reason (there are many) that I chose Cloudscape. I boast of them constantly. Thank you Kevin!

I can not rate Ians help high enough both for our business and personal account. He is highly knowledgeable, thorough and very polite, patient and helpful. Ian is a real asset to Cloudscape and i can not thank him enough for his help.

Ian was very thorough in sorting out my problem and managed to resolve the issue. Cloudscape Connect is the best broadband/ home phone supplier I have ever had. I have been with them for several years and have always received a friendly, helpful service with someone to speak to at the end of the phone within seconds. 1st class service.

I recently switched my landline only & the process was very simple-kept the same number with no issues whatsoever. What's more, you can actually e-mail them with any queries and receive a reply-usually the same day-from an actual human being who answers the question you've asked! Amazing. Wish i'd found them sooner!

We`ve been with CloudScape Connect for 3 years. What makes them different compared to other broadband suppliers is a simple telephone call. None of the usual press 1, press 2 press 3, wait for half an hour,
or would I like to speak to a virtual expert. Within a few seconds we`re connected to a`Real Person` who can solve our issue`s straight away. We use CloudScape broadband, telephone and e-mails. Like many, we like to speak to someone in the UK who understands the problems and realise how we`re dependent on the service they offer. Full marks to CloudScape and the service they offer, to their members of staff who go the extra mile to assist.

I have been with Cloudscape since 2017, and have to say I am extremely happy with the service that they provide. If there is a problem (which is very rare), you can pick up there phone and actually speak to someone and get a sensible answer to your question. Gone are the days of being passed around various departments with everyone blaming everyone else.

There's always a consistent problem with this company and somehow they always manage to duck up in the weekend. My busiest business days. They blame everybody but themselves. Everytime it's always somebody else's fault