Closure London Reviews 

8,871
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 3,084 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, often noting they are comparable to well-known brands but at more affordable prices. Many people appreciate the excellent value for money, finding the clothing to be well-fitting, stylish, and made from great materials. Reviewers frequently highlight the efficient delivery service, with items arriving promptly and within expected timelines. However, some customers also noted issues with their orders, including missing items in their parcels or receiving faulty products upon arrival, such as torn seams or broken zips. A few people experienced problems with sizing, finding items to be either too large or not true to size, leading to returns. Additionally, some reviewers mentioned incurring extra costs for returns or customs, making the overall purchase less satisfactory.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent quality of... See more

Quality

Customers consistently note positive experiences with quality, often praising the good quality of clothing,... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, often highlighting fast delivery times... See more

Order

Users describe ambiguous interactions with order, with many customers reporting positive experiences, citing... See more

Price

Consumers find price to be positive, with many reviewers praising the great value and reasonable pricing for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely quality products. Well packaged. Accurate sizing. Good value for money, when discounted! Only had items for a week so too soon to comment on durability. Would consider buying again.

Company replied

Rated 5 out of 5 stars

1st time purchaser. Good selection on website which was easy to use, reasonably priced and goods arrived promptly. Products appear to be good quality just as good as well known sports brands but a lot... See more

Company replied

Rated 5 out of 5 stars

I was dubious about buying from a company I hadn’t heard about before I ordered one item and it arrived promptly. Unfortunately it didn’t fit for I had to return it but the item was of great quality a... See more

Company replied

Rated 5 out of 5 stars

Always love this brand great fit if your stocky or broader on the shoulders and back, only bad thing if your ordering from ireland cost of customs and taxes ends up not worth it all

Company replied



Company details

  1. Clothing Store

Written by the company

Closure London - We make clean-cut, modern essentials. Shop now for T-Shirts, Hoodies and Joggers.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
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Asks customers to review

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4.2

All reviews

(8,871)

2,828 reviews in the last 12 months

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Rated 1 out of 5 stars

My parcel was meant to be delivered by…

My parcel was meant to be delivered by DPD when I got home from work there was no parcel outside my adress and the DPD driver have forged my signature and name to look like I received the parcel while I was at work

8 July 2026
Closure London logo

Reply from Closure London

Good afternoon, Thomas,

Thank you for sharing your recent shopping experience with us.

We want to inform you that your case is currently under investigation with the courier. According to our records, this is your first purchase from Closure London, and we are disappointed to hear about the difficulties you have encountered with your delivery.

The image provided by the courier indicates that three parcels were delivered to your property. One of these parcels is from Closure London, while we are uncertain about the other two parcels.

We have escalated this matter to our investigations team, who works closely with our Fraud and Legal department. A team member will reach out to you within the next 120 minutes.

In the meantime, we recommend checking with your family and neighbours regarding the delivery.

Kind regards,

Team Closure London

Rated 4 out of 5 stars

I ordered a hoodie & shorts set which…

I ordered a hoodie & shorts set which arrived quickly & well packaged. The products are good quality the only thing I wasn’t overly keen on was the transfer writing on the hoodie. Would have been better if it was stitched on so won’t fade over time. Overall I’m happy with what I received. I did read reviews on the sizing & some people mentioned they were very large so to downsize. I found this wasn’t the case. Luckily the garments fit.
Free returns would be good also.

6 July 2026
Closure London logo

Reply from Closure London

Hi Claire ,

We're glad to hear your hoodie and shorts set arrived quickly and well-packaged, and that you're happy with the overall quality. We appreciate your feedback regarding the transfer writing and your suggestion for stitching; we'll certainly consider this for future designs to enhance durability. We also value your comments on the sizing and the idea of free returns, and we are always looking for ways to improve our customer experience.

Thank you again for shopping with Closure London.

Thank you,

Natalie

Team Closure London

Rated 5 out of 5 stars

Great quality and fast delivery

Great quality and fast delivery. My nephew was very impressed. Will definitely be shopping again

8 July 2026
Closure London logo

Reply from Closure London

Hi Zanele ,

We appreciate you sharing your positive experience! We're so pleased to hear about the great quality and fast delivery, and that your nephew was impressed. We look forward to your next order!

Thank you again for shopping with Closure London.

Thank you,

Natalie

Team Closure London

Rated 5 out of 5 stars

Top notch clothing

Top notch clothing, will definitely shop here again👍

8 July 2026
Closure London logo

Reply from Closure London

Hi Gary ,

We are so pleased to hear you love our top-notch clothing! Thank you for your wonderful feedback and for letting us know you'll be shopping with us again.

Thank you again for shopping with Closure London.

Thank you,

Natalie

Team Closure London

Rated 5 out of 5 stars
Closure London logo

Reply from Closure London

Hi John ,

We are so pleased to hear that your experience with us was quick and fuss-free. We truly appreciate your kind words.

Thank you again for shopping with Closure London.

Thank you,

Natalie

Team Closure London

Rated 5 out of 5 stars

Good trainers at a good price and fast…

Good trainers at a good price and fast delivery.
Excellent service.

8 July 2026
Closure London logo

Reply from Closure London

Hi Richard ,

Thank you for your fantastic 5-star review!

We are so pleased to hear you found our trainers to be of good quality and value, with quick delivery. We appreciate your support!

Thank you again for shopping with Closure London.

Thank you,

Natalie

Team Closure London

Rated 1 out of 5 stars

Do not use this company

Do not use this company. I ordered 3 sets of clothing. Package arrived. 2 sets not included, only received 1 out of the 3. Raised s complaint. Was told to complete declaration and log with police for crime reference number. All done. Still wasn’t enough for them to resolve. Stated they checked cctv and all items were included. Now ignoring emails and last email was the case is closed. Working full time as a staff nurse, on a low wage and spending my hard earned money and trust in a company is disgusting that you are not willing to help resolve the issue. Your customer service is poor to say the very least and between your warehouse and my house an error has been made but you are not willing to help resolve. I will make sure my voice is heard about this and will not recommend you company to anyone. I will also take this matter up with my bank and show my compliance in the investigation and also your replies. I can’t say you’re a dishonest company, but I can say you are not willing to help to rectify the problem with this order. I will not use your company ever again and will make sure friends and family also stay well clear !

22 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Good afternoon, Tom,

Thank you for taking the time to share your latest shopping experience.

At Closure London, we take all complaints seriously and strive to review each case fairly and in a timely manner.

We have managed to locate your account details and arranged for a member of our support team to contact you within the next 120 minutes.

Thank you again for your patience and cooperation.

Kind regartds,

Team Closure London

Rated 5 out of 5 stars

Great fit and very comfy

Great fit and very comfy, I sized down to get a closer fit, if you want a bit of slack stick to original size.

22 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hi Iain ,

We're so glad to hear you're enjoying the great fit and comfort! Your sizing advice is incredibly helpful for other customers, and we truly appreciate you sharing your experience.

Thank you again for shopping with Closure London.

Thank you,

Natalie

Team Closure London

Rated 5 out of 5 stars

Very smart clothing at the right price…

Very smart clothing at the right price too, delivery was quick. Well done guys!

17 June 2026
Closure London logo

Reply from Closure London

Hi Steve,

We are so pleased to hear you found our clothing smart and well-priced, and that your delivery was quick. Thank you for your wonderful feedback!

Thank you again for shopping with Closure London.

Thank you,

Natalie

Team Closure London

Rated 5 out of 5 stars

On time great quality

On time great quality

7 July 2026
Closure London logo

Reply from Closure London

Good afternoon, Andrew,

We appreciate you letting us know about your positive experience! We are so happy that you are pleased with the quality and the timely delivery. Thank you again for shopping with us.

Thank you again for shopping with Closure London.

Thank you,

Natalie,

Team Closure London

Rated 5 out of 5 stars

Very good point about that

Very good point about that

8 July 2026
Closure London logo

Reply from Closure London

Hello Hamed,

We are truly delighted to hear your positive feedback. We appreciate you taking the time to share your thoughts with us.

Thank you again for shopping with Closure London.

Thank you,

Liberty,

Team Closure London

Rated 5 out of 5 stars

Clear and easy transactions

Clear and easy transactions, delivered in timeline. From Ireland and had to pay duty fees, but wouldn’t stop me buying again

16 June 2026
Closure London logo

Reply from Closure London

Good Afternoon Eddie,

We're so glad to hear you found our transactions clear and easy, and that your delivery arrived on time! We appreciate you acknowledging the duty fees for international orders and are truly grateful for your positive feedback. We look forward to serving you again!

Thank you again for shopping with Closure London.

Thank you,

Natalie,

Team Closure London

Rated 5 out of 5 stars

Great quality great shoe

Great quality great shoe

7 July 2026
Closure London logo

Reply from Closure London

Hello Archibald,

We appreciate you sharing your positive experience with us! We are so happy to hear that you are pleased with the excellent quality of the footwear. Thank you again for shopping with us.

Thank you again for shopping with Closure London.

Thank you,

Liberty,

Team Closure London

Rated 5 out of 5 stars

Great quality

Fast delivery, very good quality, true to size

6 July 2026
Closure London logo

Reply from Closure London

Good afternoon,

We're so pleased you're happy with the quick delivery, excellent quality, and accurate sizing. Thank you for your wonderful feedback! We appreciate you shopping with us.

Thank you again for shopping with Closure London.

Thank you,

Natalie,

Team Closure London

Rated 5 out of 5 stars

Love the twin set fits perfectly and…

Love the twin set fits perfectly and the price was great would definitely recommend

21 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Good afternoon Paul,

We're so happy to hear you love the twin set and that it fits perfectly! We're also glad you found the price great and appreciate your recommendation.

Thank you again for shopping with Closure London.

Thank you,

Liberty,

Team Closure London

Rated 1 out of 5 stars

Went to old address and never saw it

Went to old address and never saw it. Website and my fault for not checking

21 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hi Jim,

We sincerely apologize for the confusion regarding our address. We are actively working to update all online information to prevent this from happening again.

Thank you again for shopping with Closure London.

Thank you,

Team Closure London

Rated 5 out of 5 stars

We ordered a puffer jacket for my 12…

We ordered a puffer jacket for my 12 year old jacket. Jacket arrived, it was lovely and she fell in love with it. On trying it on, she noticed the pressing button on one side of the jacket was dislodged from the jacket. I guess it may have been a manufacturer defect. Closure Ldn was so kind to replace the jacket without any additional charges.
It was very easy to deal with customer service and theu were very timely with their response. I wont hesitate to shop with them again.Much appreciated.

9 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hey Tyn ,

We are so pleased to hear that your daughter loved her puffer jacket and that we were able to promptly resolve the issue with the dislodged button. Ensuring our customers are happy with their purchases and our service is incredibly important to us. We appreciate you taking the time to share your positive experience with our customer service team. Your kind words mean a lot, and we look forward to welcoming you back for future purchases!

Thank you again for shopping with Closure London.

Thank you,

Natalie

Team Closure London

Rated 5 out of 5 stars

Timely delivery

Timely delivery

Great materials

7 July 2026
Closure London logo

Reply from Closure London

Hi Kunmi,

We truly value your positive feedback!

We are so glad to hear you appreciated our timely delivery and the quality of our materials!

We hope you enjoy your Padded Nylon Smart Jacket (Stone), Faux Wool Zip Jacket (Stone) and the Smart Zip Faux Wool Jacket (Brown)!

Thank you again for shopping with Closure London.

Many thanks,

Natalie

Team Closure London

Rated 5 out of 5 stars

Really pleased 👌

Great items, good sizing, quickly delivered

3 July 2026
Closure London logo

Reply from Closure London

Hi Joe Banks,

Thank you for your wonderful feedback!

We're so pleased you're happy with your Pace Performance Twinsets (Vapour Green/Charcoal & Pink/Iron Grey), sizing, and speedy delivery. We appreciate you shopping with us.

Thank you again for shopping with Closure London.

Many thanks,

Jonathan

Team Closure London

Rated 5 out of 5 stars

Great product

Great product. Fast delivery

6 July 2026
Closure London logo

Reply from Closure London

Hi Steve,

We truly appreciate your positive feedback.

We're so happy to hear that you enjoyed our Pace Performance Twinset (Aqua/Charcoal) and the fast delivery!

Thank you again for shopping with Closure London.

Many thanks,

Sean

Team Closure London

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