Closure London Reviews 

8,935
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 3,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and fit of the products, often highlighting their great value and reasonable pricing. Many people appreciate the quick and efficient delivery service, with orders arriving promptly and updates provided throughout the process. Reviewers also find the ordering process to be easy and straightforward, leading to a smooth overall purchasing experience. However, some customers also noted issues with product quality, reporting faulty items like torn seams, missing buttons, or peeling soles. Additionally, sizing can be inconsistent, with some garments being larger than expected, leading to returns. A few other people also felt that delivery could be problematic, experiencing delays or missing items. Some customers also mentioned being out of pocket for return shipping costs and experiencing slow customer service responses.

What people talk about most

Product

Clients share positive opinions on product quality, fit, and value, with many praising items as well-made and... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the excellent quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great value and reasonable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely quality products. Well packaged. Accurate sizing. Good value for money, when discounted! Only had items for a week so too soon to comment on durability. Would consider buying again.

Company replied

Rated 4 out of 5 stars

Good product, price good. But be careful if you are punching outside the UK. It cost me another €35 euro for import duties and taxes into lnto the Republic of Ireland

Company replied

Rated 5 out of 5 stars

the two t-shirts were my fourth purchase from closure and the quality, fit and colour were all excellent as usual. Ordering and paying was quick and easy and delivery was quick also. Highly recommend.... See more

Company replied

Rated 5 out of 5 stars

The quality and fit of the clothes are excellent.Normally online ordering results in items being returned due to not being what was expected but I've kept everything I've ordered.I'm now in the proces... See more

Company replied



Company details

  1. Clothing Store

Written by the company

Closure London - We make clean-cut, modern essentials. Shop now for T-Shirts, Hoodies and Joggers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.3

All reviews

(8,935)

2,894 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick delivery good quality fair price

Quick delivery good quality fair price

5 July 2026
Closure London logo

Reply from Closure London

Hey Frank,

Thank you for your fantastic 5-star review! We're so pleased you're happy with the speed of our delivery, the quality of our products, and our fair prices. We appreciate you shopping with us. We are glad you like your Pace Performance Twinset (Aqua Blue/Ice Grey).

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Great shorts great service

Great shorts great service

19 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hey Paul,

We're so glad you enjoyed the shorts and our service! We appreciate your positive feedback.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

As described and delivered on time

As described and delivered on time

1 July 2026
Closure London logo

Reply from Closure London

Hey Mike,

We're so pleased you're happy with your recent purchase of Premium Tech Cargo Shorts and the speedy delivery. Thank you for shopping with us. We appreciate your positive feedback!

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars
Closure London logo

Reply from Closure London

Hey Greg,

Thank you for sharing your amazing 5 star review,

We're so pleased to read that you're happy with the overall shopping experience.

We can't wait to see you shop with us again in the near future.

Thank you again for your support and for shopping with Closure London.

Best wishes,

Sean

Team Closure London

Rated 1 out of 5 stars

SCAM COMPANY PLEASE BEWARE

SCAM COMPANY PLEASE BEWARE
ordered nearly £100 worth of clothes from here that when turned up were completely different to advertised online.cheap material ,terrible stitching and not true to size atall.i spent £10 returning them next day delivery. A week later I emailed customer service to have them tell me they hadn’t received the parcels .i went to the post office to have the lady track the parcels and they were down as received .the company outright lied to me about recieving them so they didn’t have to refund me .i have since sent several emails to which all now are being ignored and they are still lying saying they haven’t received the parcels.looks like they have done this to other people aswell.i can only describe this company as a total scam .i would NOT order from here as the clothes turn up nothing as described and if you return your items don’t expect to ever get your money back .i also don’t know they they even have an email address as all your emails are ignored!!!!! PLEASE STAY AWAY FROM THIS COMPANY

18 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Good afternoon Hannah,

Hope you're having a great day!

We've taken a look into your account, and we can see that you have spoken with a member of our support team regarding your isolated case.

Upon reviewing the case notes, we can see that your case has now been resolved.

Can you kindly follow up with our support team regarding the next steps?

Thank you again for your patience and cooperation.

Kind regards,

Team Closure London

Rated 5 out of 5 stars

Easy ordering very good quality

Easy ordering very good quality

10 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hey Fiona,

Thank you for sharing your positive 5-star review! We are so pleased to hear that you found the ordering process easy and are happy with the quality of your recent purchase. We appreciate your support and look forward to seeing you shop with us again.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 4 out of 5 stars

tracksuit

Ordered a tracksuit, lovely material, however ordered wrong sized joggers chose the exchange option for a different size, I have tracked the joggers I sent back and says arrived, however have heard nothing from the company about my other joggers being shipped and this was over a week ago

17 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hey,

We appreciate you sharing your experience with us and are sorry to hear about the delay in receiving your exchanged joggers. We understand your frustration when you see the return has arrived but haven't received an update on your new order. We are actively looking into this to ensure your correct size is shipped out to you as quickly as possible.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 3 out of 5 stars

A have purchased a few items and…

A have purchased a few items and generally they are decent. I have had issues with major colour fade (hoody), poor stitching of rear pocket (hole) and the metal tag fell off of a pair of tailored shorts, and one last thing is the running shorts have inferior zips on the pockets.

27 June 2026
Unprompted review
Closure London logo

Reply from Closure London

Good Afternoon Paul,

We appreciate you taking the time to share your feedback with us regarding your recent purchases. We are sorry to hear about the issues you've experienced with colour fade, stitching, the metal tag, and the quality of the zips on your running shorts. We understand your disappointment when items don't meet expectations, and we are actively reviewing our quality control processes to prevent similar occurrences. Your detailed comments are invaluable as we work to improve our products.

Thank you again for shopping with Closure London.

Thank you,

Team Closure London

Rated 1 out of 5 stars

Awful

Awful! ordered 11 days ago still nothing

6 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Good Morning Oscar,

Our customer service team will reach out to you in regards to your order. We can see that this order has had all items removed from the basket via our order editing feature so no items were requested.

Please check your emails.

Many thanks

Team Closure London.

Rated 4 out of 5 stars

Nice clothes wash well was a little…

Nice clothes wash well was a little disappointed with the fabric I thought it might be more like a cotton texture but I still like the items let’s hope the colours stay true

3 July 2026
Closure London logo

Reply from Closure London

Good Afternoon,

We appreciate your feedback on the clothing and are glad you generally like the items. We understand your expectation regarding the fabric texture and hope the colours remain vibrant for you.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

I have been using Closure London for a…

I have been using Closure London for a couple of years. The clothes and the customer service are outstanding

12 June 2026
Closure London logo

Reply from Closure London

Hey Paul,

We are so happy to hear that you have been enjoying our clothing and customer service for the past couple of years. We truly appreciate your continued support and kind words!
We hope you like your most recent order of
Ripstop Shorts.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Good quality and fast delivery

Good quality and fast delivery

3 July 2026
Closure London logo

Reply from Closure London

Good Evening Jonathan,

We appreciate you taking the time to share your experience! We're so pleased you're happy with the quality and fast delivery. Thank you for shopping with us. We are pleased you like your Premium Luxe Open Hem Tracksuit (Black).

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Delivery promt and the quality of the…

Delivery promt and the quality of the tops and shorts are second to none...brillant products and will continue to order..

12 June 2026
Closure London logo

Reply from Closure London

Good Afternoon Richard,

We appreciate you sharing your positive experience! We're delighted to hear that your delivery was prompt and that you are so pleased with the quality of the tops and shorts. We look forward to your continued orders.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 1 out of 5 stars

Unsatisfied

Quality of items was ok . Had to pay €15 in delivery and then a further €35 in added charges just before item was delivered. Nothing about this when I purchased items . Wrote them an email and never heard back really bad customer service . I wont be purchasing again

3 July 2026
Closure London logo

Reply from Closure London

Hi Joe,

Thank you for taking the time out to share your recent shopping experience.

To progress and handle your enquiry as quickly as we can, could you please send an email with the reference TP-CUSTCH200726- hello@closurelondon.com

This will allow our dedicated Customer Service team to log and raise a case number for you.

Once again we would like to thank you for your patience and cooperation.

Kind regards,

Team Closure London

Rated 1 out of 5 stars

Broken Zip Never Been Worn

Bought a hoodie and had it hang up for about 6 weeks as I felt the medium was small sized. Went to try it on and the zipper has burst on the pocket. Contacted company stated you have 48hrs to report any issues. Basically brand new never been worn and it has a broken zip. Poor customer service who limits to 48hrs and refers you to their returns policy. Won’t use again.

Already contacted you and were quick to reply I had 48 hrs to check for defects.

17 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Good afternoon Drew,

Hope you're having a great day!

Thank you for taking the time out to share your recent shopping experience.

To progress and handle your enquiry as quickly as we can, could you please send an email with the reference TP-FLtyHdzp21726- hello@closurelondon.com

This will allow our dedicated Customer Service team to log and raise a case number for you.

Once again we would like to thank you for your patience and cooperation.

Kind regards,

Team Closure London

Rated 5 out of 5 stars

Excellent service and quality as…

Excellent service amd quality as always. I just wish you would allow people to mix and match sizes on the short and top sets as not everyone is the same size on top as on the bottom

10 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Good Afternoon Barry,

We're delighted to hear you consistently receive excellent service and quality! We truly appreciate your feedback about the desire to mix and match sizes for our sets. We understand that everyone has different body shapes, and we'll definitely take your suggestion into consideration for future product development.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 1 out of 5 stars

Not impressed with duty charges makes…

Not impressed with duty charges makes clothes very dear compare 2 ur competitors

12 June 2026
Closure London logo

Reply from Closure London

Good afternoon,

Thank you for taking the time to share your recent shopping experience.

From 1 July 2026, the EU has introduced a new €3 customs charge on orders arriving from outside the EU with a value of €150 or less.

Depending on what’s in your order, this charge may apply to more than one item type.
This is a new EU-wide regulation and is separate from VAT or any other delivery fees.

We’ll always do our best to keep any extra charges as clear as possible before your order arrives. If you require any further help, please don't hesitate to get in contact with our dedicated support team - hello@closurelondon.com

Kind regards,

Team Closure London

Rated 5 out of 5 stars

Great clothes fitted lovely would…

Great clothes fitted lovely would definitely recommend

3 July 2026
Closure London logo

Reply from Closure London

Hey Lesley,

Hope you're having a good day!

Thank you for rating us with a wonderful 5-star review.

We're so pleased to read that you love the fit of our women's Faux Fur Cropped Puffer (Black).

Thank you again for shopping with us.

Best wishes,

Adam

Team Cosure London

Rated 5 out of 5 stars

Very pleased with the items of …

Very pleased with the items of clothing bought at reasonable prices and delivery was very quick.

30 June 2026
Closure London logo

Reply from Closure London

Good afternoon, Gary,

Hope you're having a nice week

Thank you for sharing your amazing 5-star review.

We're so pleased to read that you're happy with your new Premium Tech Cargo Short (Charcoal).

Thank you again for shopping with Closure London

Best wishes,

Adam

Team Cosure London

Rated 5 out of 5 stars

Perfect

Ordered a two pack of tech smart shorts- unbelievable quality and fit for the price you pay with very fast delivery- I'll definitely be ordering more clothes from here!

14 July 2026
Unprompted review
Closure London logo

Reply from Closure London

Hey Adam,

Hope you're having a great day!

Thanks for rating us with a positive 5-star review.

We're so pleased to read that you're happy with your latest order.
If you need any help in the near future, please don't hesitate to get in touch.

Thank you again for choosing to shop with us.

Many thanks,

Adam

Team Closure London

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