The other reviews are accurate in that it’s see through with no lining and agree that for the price there could be some lining or under skirt, at least in the chest. However I do love the style and f... See more
Company replied
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See what reviewers are saying
Bought a dress after a friend's recommendation. It arrived within 4 days of ordering but unfortunately, it was much too long (both sleeves and overall length) so had to go back. The refund to my credi... See more
Company replied
I really like the Closet dress I purchased from John Lewis some time ago & thought it relatively expensive at £130 so I was really surprised at the quality of the manufacturing. It arrived creased so... See more
Company replied
Great style poor material too thin.., closet please make another bright colour of your twisted neck with puff sleeves pleated dress I have the red version sooo beautiful have lots of closet dresses bu... See more
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Company details
- Women's Clothing Store
- Clothing Store
- Dress Store
- Formal Wear Store
- Haute Couture Fashion House
- Printed Clothing Store
About CLOSET LONDON
Written by the company
Closet London is a designed in London brand producing flattering contemporary designs and classic pieces transcending seasons.
The Closet London customer loves us for our beautiful prints, luxurious fabrics and high-quality finish on the garments.
| closetlondon.com was formerly known as closetclothing.co.uk |
Contact info
46-50 Copperfield Road, E3 4RR, LONDON, United Kingdom
- info@closetlondon.com
- www.closetlondon.com
3.7
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Too long waiting to receive products ……
Too long waiting to receive products … returns is not easy process either
27 August 2024
Reply from CLOSET LONDON
Thank you for taking the time to leave your review, Sonia. According to Royal Mail, the initial delivery attempt was unsuccessful because no one was available to accept it. Unfortunately, this is beyond our control.
If you need any assistance with processing your return, please feel free to email us at customerservices@closetlondon.com. We’re here to help x
Gorgeous dress
Lovely comfortable fabric & design looks lovely on. Speedy delivery & good communication
2 September 2024
Reply from CLOSET LONDON
Dear Alison, thank you so much for your kind review!
Your feedback means a lot to us, and we look forward to serving you again in the future ❤️
Arrived quickly and the dress is lovely
2 September 2024
Reply from CLOSET LONDON
Dear Lois, thank you for your lovely review! We’re so happy to hear that your dress arrived quickly and you love it. We hope you enjoy wearing it ❤️
Reply from CLOSET LONDON
Dear Debs, thank you for your feedback! We’re glad to hear that you had a smooth ordering process and that our returns process was prompt and efficient. Your satisfaction is important to us, and we’re always here to help if you need anything in the future ❤️
Reply from CLOSET LONDON
Dear Cathy, thank you for your wonderful review! Your satisfaction is our priority, and we look forward to serving you again ❤️
Beautiful dress
First time I’ve ordered from Closet and I’m so happy I did. I ordered 2 sizes to make sure and within 3days they arrived. Beautifully made and colours are exactly as the photo on website. One happy customer…
9 September 2024
Unprompted review
Reply from CLOSET LONDON
Thank you for your support, Elaine of Closet London Clothes. We'll keep working hard to go above and beyond for our clients. If there is anything further we can do to improve your experience, please don't hesitate to let us know.
I received at least 20 compliments in 2 hours about my new dress
I ordered 2 dresses and super happy. Quality and design is amazing. I received so many compliments about my first floral dress at my friends wedding that decided to buy the same dress again but in different color, so will wear it for New Year Eve
4 September 2024
Reply from CLOSET LONDON
That you think our dresses are so lovely and comfortable, Dina, makes us very happy. If you have any more questions, comments, or if there is anything else we can do to help, please don't hesitate to get in touch with us. We wish to ensure that you continue to have the greatest experience imaginable.
She’s Gorgeous
Excellent service, Quick delivery and quality product. All in one. I love my closet pleated dress very dense, flowy and elegant
27 August 2024
Reply from CLOSET LONDON
We appreciate your support Lydia of Closet London Clothes and will continue to strive to exceed our customers' expectations. Do not hesitate to let us know if there is anything further we can do to enhance your experience.
I absolutely love my Closet London…
I absolutely love my Closet London dresses. I have 3 now and also feel great when I wear them .
28 August 2024
Reply from CLOSET LONDON
I appreciate your unwavering support, Debbie. We're glad you find our designs appealing. Knowing that our devoted customers value our excellence and craftsmanship makes us happy every time.
We hope to provide you with more enjoyable designs and prints in the future.
I really like the Closet dress I…
I really like the Closet dress I purchased from John Lewis some time ago & thought it relatively expensive at £130 so I was really surprised at the quality of the manufacturing. It arrived creased so I had to iron it & found the pockets inside have raw edges which I think for the price is very poor. It will put me off buying another Closet dress & I felt I had to contact you as I am disappointed. Thanks Delia
3 September 2024
Unprompted review
Reply from CLOSET LONDON
Thank you for taking the time to share your feedback. We’re glad you liked the design of your Closet dress, but we’re truly sorry to hear about your disappointment with the quality.
If you like to discuss this further, please email us at customerservices@closetlondon.com and provide your order number. We would be happy to assist you x
Great Dresses
I’m 5ft and really struggle with dress length. I purchased the first dress based on just their measurements so felt like I was taking a risk but I was so impressed with the quality and the fit I bought a second. The dresses are well made and the choice of fabric on both dresses really make the them look and feel more expensive than they were. I will definitely be purchasing from Closet London again and would recommend them to anyone considering a purchase.
27 August 2024
Reply from CLOSET LONDON
Greetings, Babs I sincerely appreciate your kind remarks. That you think the dress is very nice makes us very happy. As much as we enjoyed designing it, we hope you love wearing it ❤️
Quality at its best!
Sadly I had to return this beautiful dress as was too small, however I have ordered another which is perfect.
Lovely quality, good service too!
23 August 2024
Reply from CLOSET LONDON
Dear Beverley, thank you for your lovely review! We're sorry to hear that the original dress was too small, however, we're so glad your new cream pleated dress fits perfectly.
If you ever need anything else, don’t hesitate to reach out ❤️
A stunning dress.
Very straightforward ordering process. Frequent updates on the progress of my order. Carefully packaged. A beautiful dress in terms of quality and design. Although the neckline didn’t quite suit me, I had no hesitation in ordering an alternative design in similar fabric. I am looking forward to receiving it. The prices are very reasonable for the quality of the garment. A stunning garment with a very high quality finish.
21 August 2024
Reply from CLOSET LONDON
We're overjoyed to hear from you, Valerie, that you find our dresses to be so cozy and attractive. Please do not hesitate to contact us with any more questions or comments, or if there is anything else we can do to help. We want to make sure you keep having the best experience possible
Am in love with Closet clothes
20 August 2024
Reply from CLOSET LONDON
That you adore the dress makes us very happy! It's fantastic that you think it's the ideal balance of sophistication and comfort. Having options that are both fashionable and cozy is something we always prioritize. Please do not hesitate to contact us if you would want to share any further views or if there is anything else we can do to help. We appreciate you selecting our merchandise, and we hope you keep enjoying your stylish garment
Reply from CLOSET LONDON
We appreciate your kind remarks and input regarding the top's style and color Elaine Ward, and it live up to your expectations makes us happy. Do not hesitate to let us know if there is anything further we can do to enhance your experience. At every stage, our goal is to make sure you're happy!
Quality Items. Good Experience.
I have been shopping this brand for years. Reliably has pockets in many of their skirts/dresses. Good quality material and craftsmanship. Good designs with colors and prints I enjoy. Shipping faster than expect (I am US based).
15 August 2024
Reply from CLOSET LONDON
Dear Sarah, thank you for your continued support over the years! We're happy you love our designs. It’s always wonderful to know that our loyal customers appreciate our quality and craftsmanship.
We look forward to bringing you more designs and prints that you’ll enjoy ❤️
Reply from CLOSET LONDON
Dear Claudia, thank you so much for your kind words! We're delighted to hear that you find the dress very nice. We hope you enjoy wearing it as much as we enjoyed designing it ❤️
Good quality fabric and style but the…
Good quality fabric and style but the long zip is exposed
12 August 2024
Reply from CLOSET LONDON
Thank you for your feedback, Patricia. We're glad to hear you appreciated the quality of the fabric and style. We understand that the exposed long zip may not be to everyone's taste. Your comments are valuable to us 🤗
I ordered a shirt
I ordered a shirt, after several weeks nothing turned up. I emailed the contact email address giving the order number and a reference number. Not a single reply to my email , I sent two more emails and still no reply, this has to be the worse customer service I have ever experienced AND WOULD NOT RECOMMEND THIS COMPANY TO ANYONE this was the order number on your confirmation email you sent to me , I have noticed this answer is on a few of the reviews, thus you are scamming people out of there money
24 July 2024
Unprompted review
Reply from CLOSET LONDON
Thank you for your review. I wanted to clarify that we do not sell men's clothing, and we have not received any emails from you in our system.
If you need any assistance, please get in touch with us directly at customerservices@closetlondon.com. This is the only email address we use for customer inquiries.
Closet London five star
I ordered a dress from the site.
It looks even better in person than in the picture.
The site is excellent, professional and delivery is fast.
The dress arrived in three working days, beautifully packaged.
I will definitely buy again from Closet London .
12 August 2024
Reply from CLOSET LONDON
Dear Renata, thank you so much for your wonderful review! We're happy to hear that you loved the dress and that it exceeded your expectations in person. It's fantastic that you found our site professional and the delivery was fast and seamless.
We can't wait to welcome you back to Closet London for your next purchase ❤️
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