I am an existing customer and when considering further investment I decided to use Close Brothers again. The online application was simple and very user friendly. Overall, I am extremely happy with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company sends out hard copy which is clear and easy to understand and not weighed down with lots of unnecessary paperwork. It is easy to make my wishes for investment known with further clear con... See more
Company replied
The ease with which one can handle one's ISA account. The excellent percentage rates they offer and the personal service their staff give if one has to make contact.
Company replied
The application process is quick andstraightforward. The info is clear and easy to follow. They have a good range of products, which meant it took me no time to identify the type of account I was look... See more
Company replied
Company details
Written by the company
Close Brothers Savings is part of leading UK merchant banking group Close Brothers Group plc, founded in 1878. We are committed to the principles of Modern Merchant Banking, serving the needs of today’s customers with the traditional values and strength of our heritage. Our personal and business savings products offer a range of options to suit different customers with different needs. To find out more information on any of our savings products, please visit our website.
Contact info
10 Crown Place, EC2A 4FT, London, United Kingdom
- 0203 857 3050
- www.closesavings.co.uk
4.3
Excellent
207 reviews
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Uncomplicated, informative and clear options.
Close Brothers are competitive. Their communication is excellent every thing is explained clearly. When my ISA matured I was given advanced warning and had a good choice of options with clear information and instructions what to do next. Re-investing my ISA with Close Brothers was a straightforward experience and the best option for me.
23 January 2026
Unprompted review
Reply from Close Brothers Savings
Hi Michele,
Thank you for taking the time to leave us a review! We’re delighted to hear about your straightforward ISA reinvestment experience, and we thank you for continuing to save with us.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Great rates & easy to use
Competitive rates. Simple to understand & easy investment process.
16 January 2026
Unprompted review
Reply from Close Brothers Savings
Hi Stephen,
We're happy to hear that you found our rates competitive and the investment process straightforward. Thank you for your positive feedback!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Reply from Close Brothers Savings
Hi Michael,
We're happy to hear that the process was easy, and the confirmation was prompt. Thank you for your feedback!
We're here if you need any further assistance, so please don't hesitate to contact us.
Efficient and clear instructions for investment
This company sends out hard copy which is clear and easy to understand and not weighed down with lots of unnecessary paperwork. It is easy to make my wishes for investment known with further clear confirmation of my actions
22 January 2026
Unprompted review
Reply from Close Brothers Savings
Hello,
We're happy to hear that our clear and concise hard copies, along with our straightforward investment process, met your needs.
We appreciate you sharing your positive experience with us!
Reinvestment
My reinvestment took place immediately on maturity, and the interest was in my own bank account at the same time
27 January 2026
Unprompted review
Reply from Close Brothers Savings
Hi Andrew,
We're happy to hear that your reinvestment experience went smoothly!
Thank you for taking the time to leave us a review; we appreciate you choosing us.
Would recommend.
Good rates. Easy to use website. Friendly and helpful customer service advisers.
16 January 2026
Unprompted review
Reply from Close Brothers Savings
Hello,
Thank you for taking the time to leave us a review! We’re delighted to hear that you found our website easy to use and our customer service team helpful.
We also appreciate your positive feedback on our rates.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Invested and after 1 year fixed rate…
Invested and after 1 year fixed rate was put back to account i picked with the interest, no problems at all.
2 February 2026
Unprompted review
Reply from Close Brothers Savings
Hi William,
We're happy to hear that your fixed-rate investment experience went smoothly!
Thank you for sharing your positive feedback; we appreciate you choosing us.
Very good interest rates
Very good interest rates over a range of products and an excellent website that is easy to use and details all the relevant information for every type of savings.
5 January 2026
Unprompted review
Reply from Close Brothers Savings
Hi Robert,
We're happy to hear that you find our interest rates competitive and our website easy to use.
We appreciate you taking the time to share your positive experience with us!
Excellent rate of interest
Excellent rate of interest; good customer service.
2 January 2026
Unprompted review
Reply from Close Brothers Savings
Hi Janet,
Thank you for leaving a review! It's great to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Competitive savings rates.
2 January 2026
Unprompted review
Reply from Close Brothers Savings
Hi George,
Thank you for taking the time to leave a review! It's great to hear you're pleased about our savings rates.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Decent rates offered
Decent rates offered. Very professional bank with good communications plus available over the phone
3 January 2025
Unprompted review
Reply from Close Brothers Savings
Hi Vernon,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Very reliable & trustworthy company
2 January 2026
Unprompted review
Reply from Close Brothers Savings
Hi Gloria,
Thank you for taking the time to leave a review! It's wonderful to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Delay in returning funds
Update on my complaint
Whether it was my Trust Pilot complaint, or not, my maturity funds were in my account on the day of maturity. I also received a call from a concerned Close Brothers representative who explained that they prefer to under-promise and over-deliver. It still poses the question, why can't they promise to return the funds on the same day, just like my building society?
I telephoned Close Brothers Savings today to give maturity instructions for my fixed rate bond. I was told that the money could arrive in my bank up to TWO days AFTER the maturity date because Close Brothers Savings is not a bank and the funds would have to go through a clearing bank.
If this is so, why is it that my building society, which is also not a bank, can, and does, make same day transfers, provided the request is made before 3.00 pm on a weekday?
9 December 2025
Unprompted review
Reply from Close Brothers Savings
Hi Pauline,
Thank you for your feedback. I can see that you have spoken with our complaints team about your concerns, however if you need any additional support please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays) who will be more than happy to assist you.
Great easy website
Great easy website , attentive customer advisors , kept up to date fully throughout investments
4 November 2025
Unprompted review
Reply from Close Brothers Savings
Hi Jayne,
Thank you so much for leaving a review! It's great to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Reply from Close Brothers Savings
Hi Maurice,
Thank you for sharing your feedback.
We have requested your contact details privately through Trustpilot so that we can look into this further, however if you would prefer please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays).
Excellent efficient service…
I have invested in many investment accounts with Close Brothers over the years and I have found them to be efficient and competitive.
No complaints whatsoever.
2 December 2025
Unprompted review
Reply from Close Brothers Savings
Hi John,
Thank you so much for leaving a review! It's great to hear about your positive experience with us, and thank you for being such a loyal customer.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
I am extremely happy investing
I am extremely happy investing with Close Brothers as I have never had a problem with them. The rates are good and they keep me informed.
17 November 2025
Unprompted review
Reply from Close Brothers Savings
Hi Lynne,
Thank you for your kind feedback, we really appreciate you taking the time to submit a review! We're thrilled to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Close Bros is a very trustworthy company
Close Bros is a very good company and I have nothing but praise with how they have dealt with my money. Unfortunately I now need the money to pay for my sons operation because it keeps getting delayed due to the junior doctors strikes
1 December 2025
Unprompted review
Reply from Close Brothers Savings
Hi Steven,
Thank you for taking the time to leave a review! It's great to hear about your positive experience with us. We wish your son a smooth and speedy recovery.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
secure and prompt attention from Close Brothers
Usually I have no need to contact anyone during the term of my investment. On this occasion, due to my own fault, I had to message the support team at Close Brothers. My query was answered and everything was sorted out very quickly to my satisfaction.
26 November 2025
Unprompted review
Reply from Close Brothers Savings
Hi Christine,
Thank you for leaving a review! It's great to hear about your positive experience with our Customer Services team.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Try them. They're good.
Clear website and instructions. No waffle. Easy to phone. You speak to a real human, who's polite and knowledgeable. Great products and a good rate.
23 October 2025
Unprompted review
Reply from Close Brothers Savings
Hello,
Thank you so much for leaving a review! It's great to hear about your positive experience with our services.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
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