Clockwork Removals and Storage Reviews 

1,563
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly approach, making the moving process much smoother. People frequently highlight the excellent service, noting how carefully their belongings were handled and how stress-free the overall experience was. Many also appreciate the competitive and fair pricing, along with reliable and timely delivery services. However, some customers noted issues with the handling of their belongings, reporting damaged items due to insufficient packing or careless treatment. A few others also felt there were instances of unprofessional conduct or insufficient staff on moving day, leading to difficulties.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency, friendliness, and... See more

Product

Customers consistently note ambiguous experiences with product handling and condition upon arrival. Many... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the punctuality and efficiency... See more

Price

Users describe positive interactions with price, often highlighting clear and competitive pricing, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience with Clockwork removals as part of our move out of London. They were accommodated our ever changing timetable brilliantly. The initial quote was done via video chat, wh... See more

Company replied

Rated 5 out of 5 stars

From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the sam... See more

Company replied

Rated 5 out of 5 stars

Amazing service! Our crew was incredibly helpful and supportive, they handled our stuff carefully and helped us massively during our move. I could not be happier with the service provided. On early... See more

Company replied

Rated 5 out of 5 stars

Used Clockwork Removals a couple of times now. I wasn't aware of them prior to Taylor Wimpey arranging them for a house move, though as that went so smoothly we decided to use them again for our next... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

Promotion box for Clockwork Removals and Storage

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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,563)

216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company

Great Company! Very impressed with the service provided. Thanks again.

22 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for leaving us a review.

Rated 5 out of 5 stars

I’d like to thank & highly recommend…

I’d like to thank & highly recommend Clockwork Removals after they helped us move so smoothly and we’re all lovely humans! Thank you James , Johnnie , Neven ,Ryan & Chelsea! All the best Jesse & Gemma!

19 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for this lovely review and recommendation, we really appreciate it.

Rated 5 out of 5 stars

Really great company for my small move

Really great company for my small move. Quick and easy loading and unloading, with no fuss. Everything done in a couple of weeks and I had good communication from everyone.

18 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

This all sounds perfect - thanks for the feedback.

Rated 5 out of 5 stars

It is very difficult to find a company to pallet your personal items

It is very difficult to find a company that will pallet personal items and help you coordinate a move to Italy. Clockwork can do it. I have used them for several years. HIghly recommend. I am a repeat customer. I was moving some personal items I packed myself to italy . To save costs I pallet them ship fedex. This was not too much trouble. They arrived loaded them took them to the warehouse and voial I received them in Italy a week later. Nothing was broken everything as planned. Cleared customs in about an hour. Also they accidentally packed my goods on two pallets. When the customs clearance company said fedex would not take them, they packed onto a third pallet at no charge. Thanks Clockwork. BTW they also move domestically if you need them Call them! Love Clockwork

7 April 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to review our services and for your continued loyalty. We really appreciate it and were happy to assist you on this and future moves.

Rated 5 out of 5 stars

Professional friendly service

Clockwork were great from start to finish. They worked with me on an interior design project. The furniture had varying lead times and the property was unoccupied, so they took all the deliveries for me, checked each item, and rewrapped them. The team made the install day a really pleasant experience. Everyone I dealt with from start to finish was professional, polite and friendly. They went over and above for me, and I’ll definitely be using them again. Worth their weight in gold!

13 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to review our interior design services - we really appreciate your feedback. We look forward to assisting you in the future.

Rated 5 out of 5 stars

5 Stars

Fantastic service from Alan and the team. Highly recommend. 5 star service.

8 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks for the review.

Rated 5 out of 5 stars

Clockwork House removal

Clockwork Removals have provided an excellent service from start to finish.. Kelly in the office was always very prompt at replying to any email correspondence with clear and concise replies. We had to put back our moving date a couple of times and the process of doing this was seamless. On the day of moving the team of 4 and their 3 vans arrived to what was a tricky access due to limited space and cobbles! They just got on with the job with no complaints - in fact they were in great spirits and worked brilliantly as a team. Nothing was too much trouble. We managed to get our keys quite early and they were more than happy to carry on working to get us in asap. So to summarise I would highly recommend this company for your house removals. Well Done Clockwork :)

8 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to leave such a fantastic review, we really appreciate it.

Rated 5 out of 5 stars

Helpful…

Easy to communicate with and very helpful

5 May 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks for the feedback.

Rated 5 out of 5 stars

Extremely pleased with our experience…

Extremely pleased with our experience of using Clockwork. They provided a quote very quickly and responded to all our questions beforehand. Excellent communication from start to finish. Removal team were respectful, careful and hard-working. Would absolutely recommend them and plan on using them again.

27 April 2026
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Reply from Clockwork Removals and Storage

Thanks so much for the feedback we really appreciate it. We would be delighted to assist you on another move.

Rated 5 out of 5 stars

Highly recommend…friendly, positive and no stress!

We had a great experience with Clockwork when we moved from London to Yorkshire in April ‘26. Art and his team turned up on time and immediately all our stress miraculously disappeared. All our packed items were transferred to their van quickly and with care, and they were friendly, positive and cheerful throughout. The team in Leeds delivered everything just as well the next day (ably led by Art again).

The team in the office and quotation process was just as user friendly too.

We’ll certainly be recommending Clockwork going forward…we’re still talking about how easy and stress-free our experience with them was a month later!

15 April 2026
Unprompted review
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Reply from Clockwork Removals and Storage

This is all great to hear, we really appreciate the feedback and recommendations.

Rated 5 out of 5 stars

We would not hesitate to use Clockwork…

We would not hesitate to use Clockwork Removals again. They were very helpful, organised from start to finish. We had a complex problem that needed manpower and equipment and it was sorted with ease and enthusiasm. On site the guys were great and the whole process was straightforward and streamlined (despite the significant levels of coordination required). A pleasure to work with them and will be using them again in the future.

7 May 2026
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to leave us a review, we really appreciate it and look forward to assisting you in the future.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We had a visit from Niall who was lovely to deal with and had a quote back to me within a couple of hours.
The removals team were excellent. Professional, friendly and really helpful. They did an outstanding job and I believe they went above and beyond what we were expecting from them.
I would recommend Clockwise to anyone looking to do a residential or business move.
Great team

29 April 2026
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation, we really do appreciate it.

Rated 5 out of 5 stars

Will definitely use Clockwork Removals again

Used Clockwork Removals a couple of times now. I wasn't aware of them prior to Taylor Wimpey arranging them for a house move, though as that went so smoothly we decided to use them again for our next move. Wayne is excellent and we dealt with him both times, really client focussed and keen that you get the service you want at the best price. Hoping we wont be moving again anytime soon, however if we do i will definitely look to use Clockwork removals again.

17 April 2026
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to review our services, you know where we are if you do need us in the future.

Rated 5 out of 5 stars

Really good service all round

Really good service all round. Jade was very helpful getting everything booked in and the guys on the day were very friendly and professional. Would recommend to a friend.

24 April 2026
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks for the review and recommendation - we really appreciate it.

Rated 5 out of 5 stars

Shaun and the whole team are excellent

Shaun and the whole team were so helpful, very pleasant and fast. They dealt with any issues that arose with a smile.

Nothing damaged or broken and the guys got a huge sofa into a very small cottage, I hope not to move again any time soon but if I did I would hope other clockwork teams would be as good.

1 May 2026
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Reply from Clockwork Removals and Storage

Thanks so much for your review, we were delighted to assist you on your move.

Rated 5 out of 5 stars

Reliable & efficient.

The 2 polite staff turned up early but were happy to wait for us to be ready. They were very efficient & capable & everything was handled carefully. They made the whole move painless - i would highly recommend them for a house move.

7 April 2026
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation.

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