Clockwork Removals and Storage Reviews 

1,579
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff members who consistently make the entire moving process remarkably smooth. People note that the teams are always polite, cheerful, and ready to go above and beyond to assist during the day. Consumers also highlight that removal crews handle heavy furniture and fragile belongings with absolute care while working with impressive efficiency. However, some reviewers were not happy with occasional problems regarding damaged possessions and inadequate handling during storage services. A few other people also felt that unexpected delivery delays and frustrating communication from office personnel created significant complications.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how helpful, polite, and efficient both the office teams... See more

Service

Clients share positive opinions on service, describing it as efficient, reliable, and smooth from start to... See more

Product

Users describe ambiguous interactions with product, reflecting mixed feelings about the quality and handling... See more

Delivery service

People report positive experiences with delivery service, highlighting efficient and punctual arrivals.... See more

Customer service

Customers report positive experiences with customer service, highlighting professional, caring, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The removal people worked really hard during a boiling hot day and then undertook a long drive to our destination. It all happened smoothly and with no fuss. The staff replying to emails were rea... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Clockwork. From the virtual assessment by Roy to the removal day itself we couldn't fault them. Lee and his team on both days worked hard, and were very patient and flex... See more

Company replied

Rated 5 out of 5 stars

From our first meeting with Wayne, Clockwork's quotation person at our old house, to waving our removal men goodbye at the end of moving day, Clockwork's service has been excellent. We would say excep... See more

Company replied

Rated 5 out of 5 stars

From initial contact everyone was helpful and friendly. They kept me well informed and were always pleasant when dealing with any queries or requests. On moving day the guys went out of their way to m... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,579)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Orkney guys are great

The removal guys from Orkney were great. Communication was excellent and the items picked up and delivered with no problems. Professional and friendly service.

29 July 2026
Rated 5 out of 5 stars

Fantastic service and excellent people

When my building was sold and I had to move immediately the only removal company to agree to help me was Clockwork Removals. The staff were out of this world in their approach and service.
Since then I have only ever considered using Clockwork Removals and Storage. They have always proved to be an excellent service in every possible way.
My last move was very frantic and once again the staff rose to meet every challenge with professional pride in their work.
Their storage facility was used in my current move. Here my furniture, precious books, and even art materials were returned to me in pristine condition.
When I have to move again there is only one company I will choose: Clockwork Removals and Storage of course!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Site visit to check volume to be packed, flexibility during quoting as our packaging requirements changed! Great packing and unpacking teams. Quick and efficient and reliable. Highly recommended

3 July 2026
Rated 5 out of 5 stars

Excellent removals service

Wayne came and gave me a quote anticipating I'd need 10 more boxes than I had... and true enough I needed another 10 boxes.

Alex and Craig turned up at the time I was told, both were very friendly and efficient. House was packed in the vans in no time at all and they were ready and waiting at my new home when I got the keys. Van unloaded very quickly and everything put into rooms where it was needed. No damaged items. Would definitely recommend them!

24 July 2026
Rated 5 out of 5 stars

Great efficient service

A brilliant job done. Very happy and easy service to use. Would highly recommend.

17 July 2026
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Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation.

Rated 5 out of 5 stars

The removal people worked really hard…

The removal people worked really hard during a boiling hot day and then undertook a long drive to our destination. It all happened smoothly and with no fuss.

The staff replying to emails were reassuring when our completion date kept changing and when the completion date was finally confirmed our move was accommodated at quite short notice.

16 July 2026
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Reply from Clockwork Removals and Storage

This is all great to hear, thanks for the feedback.

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! From start to finish we couldn’t have asked for a more professional, polite team to help us move home.

21 July 2026
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Reply from Clockwork Removals and Storage

Thanks so much for the review we are delighted to hear this.

Rated 5 out of 5 stars

Best removal experience ever!

Couldn’t have been happier with this company.

✅ Estimator got the size and amount of vans required spot on

✅ the removal team on the day were very professional and efficient

✅ price was slightly less than what we were quoted elsewhere

Couldn’t fault anything, tbh. What is always a stressful day couldn’t have gone any smoother.

Highly recommended.

3 June 2026
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Reply from Clockwork Removals and Storage

This is all great to hear -thanks so much or the feedback.

Rated 5 out of 5 stars

Very professional

The guys were very professional and happy to help in any way, nothing was too much bother for them.
I would highly recommend Clockwork to anyone having a removal.

16 June 2026
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation we really appreciate it.

Rated 5 out of 5 stars

Wayne at Clockwork is exceptional at…

Wayne at Clockwork is exceptional at helping us out whenever required. The team that come to site are always very helpful.

30 June 2026
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Reply from Clockwork Removals and Storage

This is wonderful to hear, thanks so much for the review.

Rated 5 out of 5 stars

100% recommend this company

From our first meeting with Wayne, Clockwork's quotation person at our old house, to waving our removal men goodbye at the end of moving day, Clockwork's service has been excellent. We would say exceptional. They even did such a great job of rebuilding our bed it doesn't creak anymore!

24 July 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

We are delighted to hear all this, especially that we managed to sort your creaking bed! Thanks for the review.

Rated 5 out of 5 stars

Great Service

We had a great experience with Clockwork. From the virtual assessment by Roy to the removal day itself we couldn't fault them. Lee and his team on both days worked hard, and were very patient and flexible with us when Plan A didn't quite work for furniture placement😄. Definitely recommend them.

16 July 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to review us. Our teams always work hard to get the move completed even when there are a few hurdles to overcome! Thanks again.

Rated 5 out of 5 stars

Efficient packing and moving service

Really great packing and moving experience with Johnnie, Mako and Max. They were all very polite and considerate the whole 2 days and were very mindful of being efficient and moving belongings where we wanted them in the end property. From start to finish, it was a great service and Josh the surveyor was also friendly and took care in responding quickly to our queries ahead of the moving date. I highly reccomend these guys

17 July 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for the feedback and the recommendation, we really appreciate it.

Rated 3 out of 5 stars

Not the best but okay

Overall, our move went smoothly and the two removal men who helped us on the day worked incredibly hard. They were polite, and did their best, especially considering they were working during the recent heatwave however they too were disappointed that they had to work on the job in that heat with only 2 of them.

However, I was disappointed that only two people were sent to complete the removal of our four-bedroom house. We were told this was considered a “team”, but it felt under-resourced for the size of the move and undoubtedly made an already demanding job even more difficult for the staff. Had to constantly

Unfortunately, the aftercare has also been disappointing. I’ve made two phone calls and sent two emails to arrange collection of the empty boxes, but I’ve yet to receive a response. Good communication shouldn’t stop once the move is complete.

Note: our boxes were collected after chasing the company for over a week and after they promised they’d turn up and nobody showed up until the following day (which happened to be after I left my tripadvisor review online!). Also worth noting, the staff themselves complained to me that only two people had been put onto this job and that the staff in the office didn’t care as they’re only assigning people to jobs vs actually doing the work.

7 July 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thank you for taking the time to leave your feedback. We're pleased to hear your move went smoothly and that our team worked hard and looked after you on the day.

We're sorry to hear you were disappointed with aspects of your experience. Based on the volume of your move, two crew members was the appropriate team size, although we appreciate it may have felt like a large task, particularly during the heatwave.

Regarding the collection of the empty boxes, as your move was to Leicester and our branch is based in Sheffield, we needed to combine the collection with another job in the area. This helps us operate efficiently while also supporting our environmental and carbon reduction commitments. We appreciate your patience, and we're pleased we were able to collect the boxes last week.

Rated 5 out of 5 stars

Brilliant, thanks Clockwork Edinburgh

Clockwork Edinburgh team were on our recent move and Dean and the crew were hardworking, respectful and friendly - just brilliant.

They were very professional and caring and made a very stressful time much less traumatic, and same goes for Crystal and Alex in the office, helping us find a solution at the last moment when things had gone awry with our onward move.

We have already recommended Clockwork to friends who are considering moving and based on our experience wouldn’t hesitate to recommend in future.

12 June 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for taking the time to reviews us and especially for recommending us to your friends - we really do appreciate that!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Talet, Gergely, and Norbert were incredible. They moved our entire house in a single day. They worked efficiently, handled everything with great care, and didn’t damage a single item. They dismantled and reassembled all of our furniture flawlessly, and throughout the whole process they were friendly, professional, and a pleasure to deal with. We couldn’t have asked for a better moving service. Highly recommended!

17 July 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for the review - we are so proud of our teams and your feedback means so much to us.

Rated 5 out of 5 stars

These guys are the best

These guys are the best, from the quote to start with, to the actual move, all was so so good. Team moving were great - so great that I realised that there was too much left for me and my friend, so we got them back again. Lovely team again (different) but again so polite, respectful and helpful. Can't recommend highly enough - it was clear they all knew what they were doing, managed it all so careful, not a single bit of damage, so thank you.

8 July 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Our pleasure, thanks for your continued loyalty to Clockwork and your wonderful feedback.

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