Click Spares Reviews 

121
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Superb service from Leah! she sorted out Evri when our package was delayed...and we got it delivered. Also more drawer rails were sent than we needed, so we have spares too...excellent all round.

Rated 5 out of 5 stars

I had a couple of parts of some kit furniture slightly damaged and could not locate the parts but Leah kept digging until she found the correct parts and has ordered them for me, top quality work and... See more

Rated 5 out of 5 stars

ClickSpares came through for me when a major piece was missing from the coffee table in the sideboard, TV unit and coffee table suite bought from Argos. Within seconds of our emailed query 20 April... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service that, in my opinion, is rarely seen these days. I bought a swinging garden seat several years ago from Argos. A small part broke this year and I didn’t think there was any c... See more

Company replied

Company details

  1. Furniture Accessories

Written by the company

Click Spares offers a comprehensive spare parts management service, fulfils swatch sample orders and manage product recalls.


Contact info

4.8

Excellent

TrustScore 5 out of 5

121 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(121)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient service

Amazing service. The kids air mattress had a hole in it, I ordered the part with their online service. I received a phone call from moose toys (supplier) a couple days laters which I unfortunately missed but they rang again a couple days after that. They asked a couple of questions, didn’t need much details, and they sent the part out. Received less than a week later after the call completely free of charge. Fab service, very pleased and highly recommend using this service if you need a replacement part for your Argos order.

14 September 2023
Unprompted review
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Reply from Click Spares

I'm pleased our systems allowed you to resolve your problem. Thanks for the review.

Rated 5 out of 5 stars

Quick delivery and great customer service

Quick delivery, replacement drawer handle arrived in two days. Easy to communicate with and kept up to date on progress!

19 September 2023
Unprompted review
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Reply from Click Spares

Glad we helped you complete your furniture and that we kept you informed.

Rated 5 out of 5 stars

Lisa Pritchard went out of her way to…

Lisa Pritchard went out of her way to help when the four table and chairs we ordered came without any bolts at all and one seat was missing. Ordered on Monday received on Wednesday…..unbelievable service and customer relations is second to none . Highly recommend this company they are first class

11 September 2023
Unprompted review
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Reply from Click Spares

Thanks for letting us know, we have passed your praise on.

Rated 5 out of 5 stars

Thank you

Thank you for your prompt response to both of my needs. The parts arrived, were fitted and the whole patio sets is being used to our delight.
Best wishes

6 September 2023
Unprompted review
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Reply from Click Spares

Very pleased that we could help you. Thanks for taking the time to write this.

Rated 5 out of 5 stars

Quick resolution

Lisa, responded quickly to resolve my problem and arrange replacement part promptly. Good customer service

20 July 2023
Unprompted review
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Reply from Click Spares

Thanks for taking the time to write a review.

Rated 1 out of 5 stars

Poor and a waste of my time

Poor and a waste of my time! Unfortunately after purchasing poor quality furniture from Argos I have had to endure the painful process of trying to order parts for chest of draws (Jenson range) on two separate occasions.
Firstly, be prepared to answer 101 questions about replacement parts, you will need to answer and return several emails even if it's just for 1 bag of screws. Then, after completing this minefield they will use their final shot at not sending you parts by trying to charge you for them.
This company will try everything to not send you any required parts.
I refused to pay for mine. I would rather buy new furniture from a better company and not give Argos and Clickspares the satisfaction.
Argos are closing stores left right and centre, obviously this will end up in full closure of all stores and online and no doubt the end of Click Spares... And they only have themselves to blame. Awful customer service and after sales from both companies. Well done LP your getting quite famous on these reviews! How incredibly sad!

27 July 2023
Unprompted review
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Reply from Click Spares

I'm sorry you feel the furniture was poor quality and that our service was poor.
I've reviewed the case and I'm happy that our operator followed the processes that we have agreed with Argos.
We requested proof of purchase and the furniture was over 3 years old, outside the warranty period.
We obtained a price to sell you the 10 drawer bases as you requested, but you did not wish to pay for them.

Rated 5 out of 5 stars

Competant and Astonishingly Fast Service

I contacted Click Spares because there was a slight defect in a tiny part of a desk I was erecting. The very following day an exact replacement for my part arrived and I completed the furniture that day. I have never known such speedy and impecable service.
Thank you so much Click Spares.

7 July 2023
Unprompted review
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Reply from Click Spares

Thankyou for your kind words.

Rated 5 out of 5 stars

Argos Gas BBQ

I found it easy to identify which part I required and then equally easy to request a replacement. The part arrived within three days with no quibble.
First rate customer service from Click Spares and Argos

9 July 2023
Unprompted review
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Reply from Click Spares

I'm glad you found it easy to order the spare part you required, thanks for the review.

Rated 5 out of 5 stars

Excellent Service

Excellent Service! The replacement part arrived promptly and was a like for like replacement. Thank you to Leanne especially for making all the arrangements.

16 May 2023
Unprompted review
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Reply from Click Spares

Really glad we could help. I’ve passed your thanks on to Leanne.

Rated 4 out of 5 stars

I waited over 12 months for a…

I waited over 12 months for a replacement cover for my out door furniture but they kept me informed at all times. It wasn't their fault it was the manufacturer who didn't send it to them.
I was pleased with their overall service.

8 March 2023
Unprompted review
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Reply from Click Spares

Sorry you to had to wait so long. Thank you for being patient.
With garden furniture it can be difficult getting parts out of season. But we got there in the end.

Rated 5 out of 5 stars

Argos furniture replacement parts

Used to replace parts for a flatpack wardrobe from Argos. Prompt straightforward communication. Replacement parts arrived immediately. I've never experienced such excellent customer service before.

30 March 2023
Unprompted review
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Reply from Click Spares

Thank you for your kind words, glad we could help.

Rated 4 out of 5 stars

Bought and built a flat pack wardrobe…

Bought and built a flat pack wardrobe but one of the fixing components was broken. Emailed click spares, they emailed me back within the hour for dinner additional information. After responding the following day I received a response to confirm they had dispatched some spares. Within the next 3 business days they arrived as promised.

Many thanks great service

23 March 2023
Unprompted review
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Reply from Click Spares

Glad we could help you. Sorry Royal Mail took a few days to get the parcel to you on this occasion.

Rated 5 out of 5 stars

Amazing site! 100% recommend

I wasn’t aware of click spares until I had a Google search. My broken drawer on daughters unit had broken and I managed to order the spare parts.
This has saved me time and money as was considering purchasing a whole new chest of drawers.
I have received all the parts of the drawer to make a new and has now fixed the problem.
I 100% recommend this site to anyone who purchases furniture from Argos and can save you so much in replacing broken or missed parts.
Thank you so much!

22 March 2023
Unprompted review
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Reply from Click Spares

Thanks for the kind words.

Rated 5 out of 5 stars

Excellent service

Bought a nest of tables of Argos, one of the legs of one table was faulty. Phoned Argos and within 5 days I received a new leg for the table. From the call to the delivery I received excellent service , will definitely do business with them again

10 March 2023
Unprompted review
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Reply from Click Spares

Thanks for your review. Glad we helped.

Rated 5 out of 5 stars

When in trouble Click It

A small grub screw was missing from the assembly pack. I contacted Click Spares, a delivery slot was advised and the part arrived by am post a couple of days later. The assembly is now completed.
The Click Spares Team delivered the goods, I am impressed with the service and courtesy extended by the Team.

10 March 2023
Unprompted review
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Reply from Click Spares

Thank you for taking the time to write this review. Glad you now have the last piece of the jigsaw.

Rated 5 out of 5 stars

We'd Give Click Spares 10 Stars - If we Could!!

Wow, after a first awful experience with Aldi through missing parts (covers + cushions) with the Egg Chairs, we were eventually pointed in the direction of Click Spares. I don't know why they didn't tell us about this service in the first place, when we contacted them to explain parts were missing. However, they responded with a paltry £15 refund offer or return the part orders. We didn't want to take either choice, we wanted the missing items.
The service and speed at which Click Spares saved the day was just amazing. They've responded to our emails every time and been really patient while we've looked up info to verify the purchase. They couldn't have been more helpful. The delivery was really speedy too. I wish all retailers used them, so easy, gives credit to the words Customer Service.

16 March 2023
Unprompted review
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Reply from Click Spares

Thank you so much for your kind words.
Glad we could resolve your problem.

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