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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and friendly, often going above and beyond to assist. Many reviewers highlight the quick and efficient service, noting that issues were resolved rapidly and effectively. People consistently appreciate the fast response times, with technicians often arriving within minutes to address urgent situations. However, some people were dissatisfied with the pricing, describing costs as excessive and feeling overcharged for the work performed. A few other people also felt that charges were sometimes applied even when minimal or no work was completed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Clients share positive opinions on service, frequently highlighting the quick response times and efficiency... See more

Price

Reviewers mention ambiguous feedback about price, with some customers reporting positive experiences, citing... See more

Response time

People report positive experiences with response times, with many reviewers praising the quick arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great job l, George really came thru for me just as I was about to be late for work jotnlinky that he went the extra mile and helped me move in my just deliver white good

Rated 5 out of 5 stars

Very quick response to resolve my issues on my conservatory doors. very experienced and knowledgable and fixed very quickly. Would throroughly recommend them if you have any issues.

Rated 5 out of 5 stars

Came within an hour. Sorted out the problem. Great service , good price. Would definitely use this service again.

Rated 5 out of 5 stars

I was locked out, the man was here within 10 minutes. Which was great. Managed to get me in my house within another 10 minutes, also great. But! Then I came to pay! £450!!! Nearly choked. The man was... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

83 reviews

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1-star

No history of asking for reviews

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4.6

All reviews

(83)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this locksmith company.
I was locked out of my home due to a situation involving my ex-partner, so I needed urgent help. The locksmith charged me £377 to gain entry and replace the lock with what appears to be the cheapest Yale lock available. The price felt extremely excessive for the work carried out.
To make matters worse, I was not given an invoice at the time, even though I was promised one would be sent to me by email. I still haven’t received anything, which is very unprofessional and concerning.
Overall, I feel overcharged and poorly treated. I would not recommend this company.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Extremely professional work from Mike

I had an emergency situation where I needed a locksmith for the first time this afternoon. Mike provided outstanding service—he was professional, knowledgeable, and went above and beyond to fix my lock. It’s rare to find service this dedicated. Thank you for the great work!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Arrived within 30mins of our call on Sunday and was able to get us back into the house much quicker than expected.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

would recommend !

The man that changed my locks came very quickly. He was very polite and helpful and made sure that I had really good locks and enough keys! Thank you!

5 March 2026
Unprompted review

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