Clever Student Lets Reviews 

165
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, polite, and consistently helpful throughout the entire renting process. Consumers note that customer service is truly exceptional, with team members going above and beyond to ensure smooth stays, clear communication, and quick issue resolution for everyone. Some people were dissatisfied with communication issues, noting poor coordination, lack of prompt updates, and significant difficulties in reaching relevant departments when seeking timely assistance. A few reviewers also experienced unhelpful interactions and unexpected changes, expressing deep frustration over a perceived lack of support and fairness during their tenancy.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting employees who go above and beyond to... See more

Customer service

People report positive experiences with customer service, noting that agents are helpful, responsive, and... See more

Service

Customers consistently note positive experiences with service, frequently praising staff members who provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sofia from Clever was an absolute star. She managed to sort out a very stressful situation for me and bring calm. She acted quickly and kept me informed. I knew that I could contact her to find clari... See more

Rated 5 out of 5 stars

Lilimai is a new member of the admin team at CSL but she's been so helpful in recent weeks as i sought to track down some older tenancy information on my properties. Professional, courteous and very e... See more

Rated 5 out of 5 stars

Absolutely amazing, this is my first time moving out aswell and I didnt have a clue what I was doing but Sofia helped me out massively with guiding me in the correct direction. Massive help, thank you... See more

Rated 5 out of 5 stars

There is always a worry when living away from home and dealing with completely unknown people from some establishment to organise your stay for the whole academical year or more. However with... See more


Company details

  1. Real Estate Rental Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Agency

Information provided by various external sources

We are proud of our commitment to first class service to the student population of Plymouth. Student accommodation in Plymouth is easy to find with us and we will be happy to help you in every way that we are able. www.cleverstudentlets.com


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

165 reviews

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1-star

No history of asking for reviews

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4.3

All reviews

(165)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Helpful

Helpful
Alex was really helpful with my questions about various properties, as well as explaining what other options I would have for my budget!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Clever student lets

Abby was well organised taking time to gather facts about the property and to then selected the best possible way to market it. The property was let to a group of students very quickly. Clever seems well organised and able to offer a flexible management package for the property.

5 August 2025
Unprompted review
Rated 4 out of 5 stars

Ellie was fabulous x

Ellie was fabulous , I had lots of things I wanted from a let but in no timeshe advised me on where was best for my budget and where would be best locations for me so I could finish my projects. A great committed company to helping anyone find a property with great staff and quick admin staff.
Would reckoned highly letting from Clever, Plymouth branch.
thank you Ellie and all who helped.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Sofia and Ryan

Sofia and Ryan, the maintenance guy have been supportive from day one, when I needed to transition to a new apartment.
They went beyond for me in getting things through.
I really appreciate their efforts.

Thanks guys.

25 July 2025
Unprompted review
Rated 4 out of 5 stars

Guarantor not a tenant

As guarantor for my daughter the process of checking my finances was a little complicated and mainly automated. However we got there in the end and Sofia was very helpful and responsive.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Came Back for a Reason – Excellent Service Again

Having previously booked with Clever Student Lets, I decided to return and request further letting recommendations. Ellie was incredibly kind and responded promptly to my queries and emails. James was equally thoughtful, friendly, and charismatic. He took swift action and made me feel completely at ease throughout the process. I'm pleased to see they continue to provide excellent service over time. I would highly recommend them.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and good human humour

Clever was good to us during our time staying in one of there apartments. They were considerate of I and my husband. We had a wonderful time, maintenance was done time to time .Also they notify us when coming to do routine check and maintenance. We are glad we stayed .Grace

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Maintenance

During the end of our tenancy, the maintenance report team was great - especially Chris who was very thorough but also extremely understanding.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

I was helped throughout all the stages…

I was helped throughout all the stages by the staff, who were always very kind. In particular, I would like to thank Connor and Sofia, who were incredibly patient with me and supported me at every step. As a foreigner, I would have had a lot of difficulty understanding the various procedures for renting the room without their help.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Contractor

I’ve done a lot of work for Clever. I often speak with Laura in maintenance and she is always really helpful and organised.

1 May 2025
Unprompted review

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