Clements Worldwide, a Gallagher Company Reviews 

5,689
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 547 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, making the insurance process seamless and pleasant. Many people highlight the excellent customer service, noting that agents are informative, patient, and dedicated to finding the best solutions. Reviewers also appreciate the competitive pricing and the overall efficiency of the service, often receiving quotes and policy documents in a timely manner. However, some customers also noted issues with communication, experiencing slow and inconsistent responses that led to frustration and a feeling of neglect. A few other people also felt that the insurance was too expensive, especially after policy changes or when compared to other providers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and professional... See more

Price

Reviewers mention positive feedback about price, with many finding the rates to be competitive, affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always Francesca with Clements is a pleasure to deal with. We have two cars and two motorcycles insured with them. Francesca is professional and very responsive when doing the renewals. The ren... See more

Company replied

Rated 5 out of 5 stars

Federica was patient and explained everything to me on Italian car insurance and how it worked. I initially contacted this website before I moved to Italy so had some insight into the insurance. The b... See more

Company replied

Rated 5 out of 5 stars

It was my first time buying car insurance in Italy, which can be quite challenging. Fortunately I had Federica, who answered my many questions and guided me through the process with ease, can’t thank... See more

Company replied

Rated 5 out of 5 stars

Excellent service, speedy reply and a very competitive rate. Emails were answered within minutes, the one phone call was very courteous and expeditious. Barbera, the senior international account handl... See more

Company replied


Company details

  1. Insurance Broker
  2. Accident Insurance Company
  3. Auto Insurance Agency
  4. Business Insurance Company
  5. Health Insurance Agency
  6. Renter's Insurance Agency

About Clements Worldwide, a Gallagher Company

Written by the company

Clements, a Gallagher Company, is a global insurance company that provides unique tailored insurance solutions for individuals and organizations abroad, including in high-risk areas. Whether you’re an expat, government employee, contractor, military service member, educator, or an international school or organization, our customer-first approach can bring you peace of mind as you live and work overseas.

Flexible coverage for all facets of life abroad, including:


Family packing

Our team will find a customized and affordable plan that can meet you and your loved ones’ needs, no matter your situation.

Serving Our Customers the Gallagher Way

How do we go the extra mile for you? Our culturally diverse team is equipped with invaluable knowledge, expertise and perspective. Many of our agents are expats themselves and understand the distinct challenges you can endure as a foreign national. Our collective backgrounds allow us to offer solutions in ways other insurance agencies can’t. With agents serving around the globe, we’re just a phone call away when you need assistance.


Are you living abroad or in the process of moving internationally? We’re here to help. Check out our website to learn more and get a quote today.


Locations

Washington, DC

1220 L Street NW, Suite 1200
Washington, DC 20005
P:  +1.800.872.0067 or +1.202.872.0060
info@clements.com


London, UK

The Walbrook Building
25 Walbrook
London, UK EC4N 8AW
P:  +44(0) 33 0099 0104
europe@clements.com


Dublin, Ireland

Alexandra House
15 Parkgate Street,
Dublin 8,
D08 W866, Ireland
P:  International: +353 1 9645098, In Ireland: +1800-44-99-33
ireland@clements.com


Gibraltar

Unit 243.01
World Trade Center
6 Bayside Road
Gibraltar, GX11 1AA
P:  +00350 54716000
europe@clements.com


Woman leaning out of a car

Clements Worldwide: Putting Expats First Since 1947

Written by the company

Live and Work Abroad with Peace of Mind
Get customized insurance solutions that other agencies can’t provide you with through our unique experience, customer-first approach and access to global insurance markets. No matter your location or situation, we’re here to help and keep your best interests at heart.
Protect Your Business’s Assets, Employees and More with Clements
When operating internationally, protecting both your business and your employees is non-negotiable. Clements can insure everything from vehicle fleets, cargo and commercial property to employee benefits, kidnapping and ransom insurance, and more. That way, you can help mitigate harm for your most valuable business assets.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(5,689)

495 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

customer service top level

supportive and cooperative. 5 star experience. Highly recommended.

10 March 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Cabaco, we’re delighted to hear you had such a positive experience. Knowing our team was supportive, easy to work with, and quick to act means a lot to us. We truly appreciate your recommendation and thank you for choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Very very helpful and knowledgeable personnel

Very very helpful, knowledgeable people with good communication skills and prompt action.

9 March 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

John, we’re glad to hear our team could provide clear guidance, act quickly, and communicate effectively throughout your experience. We appreciate you choosing us.

Clements, a Gallagher Company

Rated 4 out of 5 stars

Barbera was very helpful

Barbera was very helpful, friendly and responsive- providing clear answers to questions and flexible solutions as my needs changed.

27 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Paddy, we appreciate you taking the time to leave this feedback. It’s great to hear how supportive and adaptable Barbera was, especially as your needs shifted along the way. Providing clear answers and thoughtful options is something our team takes pride in, and we’re glad that came through for you. Thank you for choosing us.

Clements, a Gallagher Company

Rated 4 out of 5 stars

Fast reactions. Good price

Fast reactions. Good price. What was strange for me is that I could not make insurance before I bought the car.

27 February 2026
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Reply from Clements Worldwide, a Gallagher Company

Wim, we’re happy our team was able to respond quickly and offer pricing that worked well for you. Regarding timing, in some countries underwriter guidelines require the vehicle to be purchased before coverage can be bound, which can limit what can be arranged in advance. We know that can feel unexpected, and we appreciate your understanding. If you ever need help navigating the details, our team is here to support you. Thank you for choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

They are the best insurance company i…

They are the best insurance company i have ever met, and let me to highlight the support i have received from Barbera. They provided a service which was over of my expectations, thank you so much in this way also:)

6 March 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

We are over the moon to hear this, Viktória. It’s awesome to know the support you received went beyond expectations, and that Barbera made such a positive difference along the way. Our team is committed to guiding clients with care and helping them find the right coverage at the best price, so feedback like this truly means a lot. Thank you for trusting us with your insurance needs.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Availability of support staff

Availability of support staff (e.g. through email).

4 March 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

So glad to hear this, Joseph. It’s great to know our team was easy to reach and able to support you when you needed help. Staying accessible and responsive is something we care deeply about. Thank you for choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Great experience over 20 years.

We have used Clements for 20 years. Jean Nestor is a great agent. Helpful and quick to resolve issues.

25 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

We are so glad to read this, and we truly value your long‑standing trust in us. Being able to support you over the past 20 years means a great deal, and it’s wonderful to hear how consistently helpful Jean and our team have been in resolving issues quickly and with care. Building trusted, lasting relationships while helping clients find the right coverage at the best price is at the heart of what we do. We’re grateful for your loyalty and your kind words. Thank you for choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Francesca at Clements Wordwide was able…

Francesca at Clements Wordwide was able to get me through the renewal process with ease and quickly. Much appreciated!

4 March 2026
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Reply from Clements Worldwide, a Gallagher Company

So glad to hear this, Sam. It’s great to know Francesca made the renewal feel smooth and kept things moving quickly for you. Our team works hard to make renewals straightforward while helping clients secure the right coverage at the best price, and we’re happy that came through. We appreciate you choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

A very professional and personal service

The service that I receive from Clements is very professional but also very personal. I usually deal with the same people and they are very respectful and courteous. I would highly recommend them

3 March 2026
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Reply from Clements Worldwide, a Gallagher Company

Chris, we’re happy to hear that working with our team feels consistent and considerate, and that familiar faces make the experience comfortable and dependable. Your recommendation means a lot to us. Thank you for choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Excellent Service from Clements

Excellent Service from Clements. Francesca was very helpful and efficient

27 February 2026
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Reply from Clements Worldwide, a Gallagher Company

So glad to hear this, Ola. It’s great to know Francesca's service met your expectations. Our team is always focused on making the process smooth and finding the right coverage at the best price. We appreciate you choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Excellent service

Excellent service, speedy reply and a very competitive rate. Emails were answered within minutes, the one phone call was very courteous and expeditious. Barbera, the senior international account handler who dealt with my policy, was fantastic. Clear, detailed communications, my every question was answered. Can’t recommend this company enough.

27 February 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

So glad to hear this, Mr Giancarlo. It’s wonderful to know our team was able to respond quickly, offer a competitive rate, and keep communication clear throughout the process. We’re especially happy to hear how well Barbera supported you and took the time to answer every question. Helping clients find the right coverage at the best price is what we strive for, and your recommendation truly means a lot to us. Thank you for choosing us.

- Clements, a Gallagher Company

Rated 5 out of 5 stars

Fast and effective insurance for Expats

Really good response, affordable pricing, helpful staff

25 February 2026
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Reply from Clements Worldwide, a Gallagher Company

So glad to hear this, Aidan. It’s great to know our team was able to respond quickly, keep things straightforward, and offer pricing that worked well for you. Helping expats get the right coverage at the best price is what we focus on every day. If you ever need a hand, we’re here for you. Thank you for choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Federica is a superb agent

Federica is a superb agent! She answered all my questions quickly and managed my insurance efficiently

13 February 2026
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Reply from Clements Worldwide, a Gallagher Company

Isabel, how wonderful to hear that Federica provided quick, knowledgeable support and handled everything smoothly for you. She is a true gem on our team. We truly appreciate you choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Wonderfully

Wonderfully

24 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Thank you for sharing this. Sounds like everything went wonderfully, and that always makes us smile. We appreciate you choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

THANK YOU FOR YOUR IMMEDIATE RESPONSE…

THANK YOU FOR YOUR IMMEDIATE RESPONSE AND YOUR OFFER

24 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Lazaros, so great to hear that our team responded quickly and was there when you needed support. We appreciate you choosing us.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Great experience

Great experience. The entire process was fast.

16 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Thank you for the kind note. We’re happy to hear that you had such an awesome experience and found our process quick. We appreciate you being a customer.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Teider was great! Thanks Teider!

Teider was great, assisting and answering my questions promptly and professionally.

20 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

We’re so glad to hear how helpful and professional Teider was, and that your questions were handled quickly and with care. Our team is committed to providing clear guidance and finding the right coverage at the best price, and it’s great to see that reflected in your experience. We appreciate you being a customer.

Clements, a Gallagher Company

Rated 4 out of 5 stars

Confusing messaging

The initial email sent re a policy change was confusing (and I thought it might be spam).
However,my wonderful contact, Federica Barbera, came to my rescue immediately and explained what was happening.

12 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Dear MR, we’re sorry the initial message caused confusion, and we appreciate you flagging that experience. We’re very glad to hear that Barbera stepped in right away, clarified things, and provided the reassurance you needed. Supporting clients with clear guidance and the right coverage at the best price is what our team strives for every day.

If you ever need anything further, our responsive team is here to help. Thank you for trusting us with your insurance needs.

Clements, a Gallagher Company

Rated 1 out of 5 stars

expensive insurance

expensive insurance

18 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Thank you for taking the time to share your feedback. We understand that insurance costs is an important consideration, especially when each country has its own requirements and regulations. Our team works hard to navigate those complexities and find the best possible coverage at the best available price, while ensuring our clients are properly protected. We truly appreciate you sharing your perspective.

Clements, a Gallagher Company

Rated 5 out of 5 stars

Always great service.

Always great service.

10 February 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Hi Patrick, we love reading your great review and appreciate the 5 stars! We aim to provide outstanding support to our clients worldwide and are grateful that you trust us with your insurance needs.

- Clements, a Gallagher Company

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