As always Francesca with Clements is a pleasure to deal with. We have two cars and two motorcycles insured with them. Francesca is professional and very responsive when doing the renewals. The ren... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Federica was patient and explained everything to me on Italian car insurance and how it worked. I initially contacted this website before I moved to Italy so had some insight into the insurance. The b... See more
Company replied
It was my first time buying car insurance in Italy, which can be quite challenging. Fortunately I had Federica, who answered my many questions and guided me through the process with ease, can’t thank... See more
Company replied
Excellent service, speedy reply and a very competitive rate. Emails were answered within minutes, the one phone call was very courteous and expeditious. Barbera, the senior international account handl... See more
Company replied
Company details
- Insurance Broker
- Accident Insurance Company
- Auto Insurance Agency
- Business Insurance Company
- Health Insurance Agency
- Renter's Insurance Agency
About Clements Worldwide, a Gallagher Company
Written by the company
Clements, a Gallagher Company, is a global insurance company that provides unique tailored insurance solutions for individuals and organizations abroad, including in high-risk areas. Whether you’re an expat, government employee, contractor, military service member, educator, or an international school or organization, our customer-first approach can bring you peace of mind as you live and work overseas.
Flexible coverage for all facets of life abroad, including:
- Worldwide Car Insurance
- Personal Property Insurance
- Health Insurance
- Life Insurance
- Disability Insurance
- See All Personal Insurance Options
- Business Insurance
Our team will find a customized and affordable plan that can meet you and your loved ones’ needs, no matter your situation.
Serving Our Customers the Gallagher Way
How do we go the extra mile for you? Our culturally diverse team is equipped with invaluable knowledge, expertise and perspective. Many of our agents are expats themselves and understand the distinct challenges you can endure as a foreign national. Our collective backgrounds allow us to offer solutions in ways other insurance agencies can’t. With agents serving around the globe, we’re just a phone call away when you need assistance.
Are you living abroad or in the process of moving internationally? We’re here to help. Check out our website to learn more and get a quote today.
Locations
Washington, DC
1220 L Street NW, Suite 1200
Washington, DC 20005
P: +1.800.872.0067 or +1.202.872.0060
info@clements.com
London, UK
The Walbrook Building
25 Walbrook
London, UK EC4N 8AW
P: +44(0) 33 0099 0104
europe@clements.com
Dublin, Ireland
Alexandra House
15 Parkgate Street,
Dublin 8,
D08 W866, Ireland
P: International: +353 1 9645098, In Ireland: +1800-44-99-33
ireland@clements.com
Gibraltar
Unit 243.01
World Trade Center
6 Bayside Road
Gibraltar, GX11 1AA
P: +00350 54716000
europe@clements.com
Clements Worldwide: Putting Expats First Since 1947
Written by the company
- Live and Work Abroad with Peace of Mind
- Get customized insurance solutions that other agencies can’t provide you with through our unique experience, customer-first approach and access to global insurance markets. No matter your location or situation, we’re here to help and keep your best interests at heart.
- Protect Your Business’s Assets, Employees and More with Clements
- When operating internationally, protecting both your business and your employees is non-negotiable. Clements can insure everything from vehicle fleets, cargo and commercial property to employee benefits, kidnapping and ransom insurance, and more. That way, you can help mitigate harm for your most valuable business assets.
Contact info
1220 L Street NW, Suite 1200, 20005, Washington, DC, United States
- 800.872.0067
- info@clements.com
- www.clements.com
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was perfect
Everything was perfect! From the moment I sent my request email to the final completion, the whole process took only a few hours.
Special thanks to Federica Francesca for her prompt and efficient response. Your work was incredibly thorough and attentive — you truly gave me one of the best experiences I’ve had in Italy.
15 May 2026
Unprompted review
Reply from Clements Worldwide, a Gallagher Company
Alateng, how wonderful to hear. From a quick turnaround to such attentive support, it sounds like everything came together exactly as it should. We’re especially glad Federica made the process smooth and thorough for you, even within such a short timeframe. Thank you for choosing us.
Gallagher, formerly Clements
Prompt to take care of what was needed
Answered my call promptly and took care of what was needed.
14 May 2026
Reply from Clements Worldwide, a Gallagher Company
Glad you were able to connect with someone right away. Taking care of what you needed quickly and efficiently is what we aim for. We appreciate you sharing this.
Gallagher, formerly Clements
Reply from Clements Worldwide, a Gallagher Company
Leigh, that’s an incredible compliment and it really means a lot to our team. We’re grateful for your trust and are proud to support you with the level of care and service you expect. Thank you for sharing this.
Gallagher, formerly Clements
Federica Bonavota has been an awesome…
Federica Bonavota has been an awesome support. Truly a remarkable example of your work. Prompt, detailed, and superb service.
12 May 2026
Reply from Clements Worldwide, a Gallagher Company
Mohamed, it’s wonderful to hear how supported you felt throughout the process. We’re glad Federica provided clear, detailed guidance and stayed responsive every step of the way. Delivering that level of attentive, high‑quality service is exactly what our team strives for. Thank you for sharing your experience and for choosing us.
Gallagher, formerly Clements
Reply from Clements Worldwide, a Gallagher Company
Malcolm, it’s great to hear everything was handled promptly and efficiently for you. We appreciate you taking the time to share this.
Gallagher, formerly Clements
Always use and recommend Clements
Always use and recommend Clements. Friendly, fast and reliable.
8 May 2026
Reply from Clements Worldwide, a Gallagher Company
Paula, it means a lot to have your continued trust and recommendation. Knowing you find our team friendly, responsive, and dependable is exactly what we strive for every day. We truly appreciate your support.
Gallagher, formerly Clements
Reply from Clements Worldwide, a Gallagher Company
Quick responses can make all the difference, and we’re glad that stood out for you. Thank you for your trust.
Gallagher, formerly Clements
Very good experience
Very good experience. Very quick reply qnd good rates! Friendly employees
30 April 2026
Reply from Clements Worldwide, a Gallagher Company
Anja, we’re glad to hear your experience was such a positive one. Quick responses, competitive pricing, and a friendly team are all things we strive to deliver every day. Thank you for taking the time to share this.
Gallagher, formerly Clements
The response was quick and perfect.
The response was quick and perfect.
Thank you very much.
7 May 2026
Reply from Clements Worldwide, a Gallagher Company
David, we're happy to hear that everything was handled quickly and to your satisfaction. We’re glad our team could deliver the support you needed and thank you for choosing us.
Gallagher, formerly Clements
Reply from Clements Worldwide, a Gallagher Company
GiGo, it’s great to know both our service and overall conditions met your expectations. Thank you for choosing us.
Gallagher, formerly Clements
I actually got to talk to a PERSON…
I actually got to talk to a PERSON which is like a breath of fresh air these days. DONT change anything.
Give Federica Francesca Bonavota, a rise and a promotion :)
5 May 2026
Reply from Clements Worldwide, a Gallagher Company
Nancy, your comment made us so happy. Being able to speak with a real person who can quickly step in and help is something we care about deeply, and we’re so glad that came through. Federica will be delighted to hear this, and she truly represents the level of support we aim to provide every day. We appreciate you taking the time to share this and for choosing us.
Gallagher, formerly Clements
Lacking accuracy
If you're going to ask me for updated details, when I provide them, it's probably a good idea to reflect them accurately in the documentation.
5 May 2026
Reply from Clements Worldwide, a Gallagher Company
Simon, we absolutely agree with you that when updated details are provided, they should be reflected accurately.
In this case, there was an unexpected system interruption while your information was being updated, which resulted in the changes only being partially applied. Our team is working to ensure everything is corrected as soon as the platform is fully accessible again. We’re sorry for the inconvenience this caused and appreciate your patience while we resolve it.
Gallagher, formerly Clements
Reply from Clements Worldwide, a Gallagher Company
Jose, we appreciate the kind feedback. Delivering prompt, professional support is something our team takes pride in, and we’re glad that was your experience. Thank you for choosing us.
Gallagher, formerly Clements
Federica was patient and explained…
Federica was patient and explained everything to me on Italian car insurance and how it worked. I initially contacted this website before I moved to Italy so had some insight into the insurance. The best thing was that Federica found a company that accepted my 60% no claim bonus from Australia. Obviously it was very helpful in the scheme of things. Also I was given the option to pay 1/2 yearly which always helps with cash flow. Thank you very much.
5 May 2026
Reply from Clements Worldwide, a Gallagher Company
RBA, thank you for sharing such a thoughtful review. Navigating car insurance in a new country can be challenging, and we’re glad Federica was able to patiently walk you through how Italian coverage works and support you even before your move. It’s great to hear that recognizing your no‑claim bonus from Australia made a meaningful difference, and that flexible payment options helped as well. We’re happy everything came together smoothly and truly appreciate you choosing us.
Gallagher, formerly Clements
Many thanks to an outstanding agent Ms…
Many thanks to an outstanding agent Ms Federica Barbera for the impeccable service she and Clements provides. Prompt service, immediate response to queries and always available. Thank you 🙏
1 May 2026
Reply from Clements Worldwide, a Gallagher Company
Your message means a great deal to us. Federica consistently brings care, responsiveness, and clarity to her work, and it’s wonderful to hear how positively that came through in your experience. Thank you for taking the time to share this and for choosing us.
Gallagher, formerly Clements
Automatic messages and did not receive…
Automatic messages and did not receive responses to my emails until much later. Platform to include my new card details did not accept my email. System does not work. Automatic messages are unhelpful specially when yoy repeat a mesaage and an instfuction which becomes unavailble in the system. Unhelpful and annoying.
After Federicca took it on her to follow up and it was good. Pls keep the personalised attention. Specually if your automatic system is so deficient.
I was about to change companies frankly after all the mess and lack of a human and logical response and solution
27 April 2026
Reply from Clements Worldwide, a Gallagher Company
We’re sorry to hear how frustrating this experience was for you. System limitations are understandably aggravating, especially when you’re trying to resolve something time‑sensitive. That’s not the experience we aim to provide.
We’re glad to hear that once Federica stepped in, the situation improved and things moved forward in a more thoughtful and responsive way. Personal, clear communication matters, and your feedback reinforces the importance of ensuring clients can easily reach a real person when systems fall short. We appreciate you sharing this candid perspective, and it has been shared internally so we can continue improving both our tools and how we support clients through them.
Gallagher, formerly Clements
Excellent Customer Care
Federica provided excellent and very responsive customer service!
30 April 2026
Reply from Clements Worldwide, a Gallagher Company
Thank you for sharing this kind feedback. It’s great to hear that Federica was attentive and responsive, and that the support you received made the experience so positive. We appreciate you choosing us.
Gallagher, formerly Clements
Outstanding Communication & Support
I am extremely satisfied with the service I received and would absolutely rate it 5 out of 5 stars.
My husband and I worked with Barbera Federica throughout this process,
What stood out most was the communication and responsiveness throughout the entire process. Every question I had was answered clearly and thoroughly, and whenever I requested a phone call, I received one promptly. The team was consistently professional, knowledgeable, and proactive in keeping me updated.
I especially appreciated how much effort was put into resolving our situation. They truly went above and beyond, treating our issue with genuine urgency and care rather than as just another routine request. Their persistence, follow-through, and willingness to explore every possible solution made a very stressful insurance matter much easier to navigate.
I’m incredibly grateful for the level of support provided and truly appreciate how seriously our concerns were handled from start to finish.
30 April 2026
Reply from Clements Worldwide, a Gallagher Company
What a thoughtful and meaningful note to read. We’re truly delighted to hear how supported you felt throughout the process. Barbera puts a great deal of care into staying responsive, following through, and treating situations with the urgency they deserve, especially when things feel stressful. Knowing that her communication, persistence, and willingness to explore every option helped ease that pressure really means a lot to us. Thank you for sharing such detailed feedback and for trusting our team from start to finish.
Gallagher, formerly Clements
Strong support by Barbera Federica
Federica Barbera and Linzi Pang helped a lot, thanks for their understanding and help I could easily proceed, even though I forgot about the due date. They helped more than a lot.
29 April 2026
Reply from Clements Worldwide, a Gallagher Company
Hello Ercan, We’re glad Federica and Linzi were able to step in, understand the situation around the missed due date, and help you move forward without added stress. Going the extra mile to keep things on track for our clients is something our team truly cares about. Thank you for taking the time to share this.
Gallagher, formerly Clements
Amazing Service
I had a flawless experience.Federica was very helpful in explaining and assisting with comparing and choosing the best policy for me
29 April 2026
Unprompted review
Reply from Clements Worldwide, a Gallagher Company
Clare, it sounds like everything came together exactly as it should. We’re glad Federica took the time to walk you through the options, explain the details clearly, and help you feel confident in choosing the policy that fit you best. Making decisions like this feel straightforward and well supported is what we aim for. Thank you for sharing your experience.
Gallagher, formerly Clements
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.