Clear Check Reviews 

My daughter selected your service based on an advertised upfront fee of £21.50. However, the billing process has been misleading and excessive:

She was initialised with an unexpected charge of £29.50 instead of the advertised rate.

A secondary charge of £57.00 was then taken before any process had even begun.

She was asked recently to submit documents via the portal which had already been submitted at the start of the application.

Upon accessing the provided link to submit her identity documents, she was prompted for an additional £12.50 payment.

As a comparison, direct DBS applications via the official GOV.UK portal require a single total payment of £21.50, with results typically processed within 72 hours.

As the application has not yet been submitted to the government processing system, my daughter is fully entitled to cancel the transaction under consumer protection legislation. I am formally requesting an immediate cancellation of this application and a full refund of all funds charged.

I am acting on my daughter’s behalf for this matter who is autistic and doesnt handle the stress of these types of matters.

What a con this outfit is. To submit her I.D's which is part of the £21.50 on the .Gov website you are trying to charge an additional £12.50 to submit on top of the so called £57 admin fee's.

Everything is wrong with this company tried to do a DBS check for my son it charged me a reasonable sum then put on a subscription for £57 which def isn’t highlighted at the start. Then they want you to pay another company to check who you are. Tried to get a refund but you CAN NOT CONTACT THIS COMPANY. I will be filing a fraud claim with my bank
Zack Marsden Astley

Aakriti
Helped me throughout my check for my vista I forgot my password he sorted it he answered questions I needed to know and was very helpful thank you and I wish his success in what he does.

Brilliant efficient service and very reasonable thank you

[EDIT]
The problem has now been resolved by Clear Check. A refund has been promised and the account has been made inactive.
[ORIGINAL]
We are stuck in an email loop with what feels like an AI agent.

My son accidentally setup a corporate account in the name of his employer whilst trying to get a basic DBS check. The employer would obviously like this to be removed, and has now got the DBS information required.

We have sent a number of really clear emails asking for the account to be deleted (it's not a difficult ask) but keep receiving spurious responses.

Dont use this company. I left a charity and no longer have access to work emails. My card was used to auto renew. Explained that my card should no longer be on the account. I was refused a refund. Never have i come across such an unprofessional company. Dont use go to someone honest.

Charmaine has been wonderful. Very friendly and very helpful throughout this process.

I had an excellent customer service from Olivia who helped me professionally and swiftly with my application from the start to finish. My DBS form came quickly.

Very nice staff and learning everyday new

I needed an enhanced DBS check. I clicked on “enhanced DBS check@ on their website so that’s what I thought I was applying for. But instead I received a basic one which you can do for free on the gov.org. And they are not clear on cost and kept charging for every step. And they try and have you sign up for ongoing checks in discreet ways. Bit of a scam if you ask me!!

Very swift and efficient. I hope this is because I have had other recent checks and the process joined the dots

The system is

It’s doing well but very slow to a basic check.

It was great experience with clearcheck. Charmaine is very helpful. He helped me to get my refund back in my bank account. It was such an outstanding service. Thank you very muc.

Changing review at clear check request. Tried for weeks to get a refund and got no where, despite being passed around to different teams. Eventually reported clear check to Google who found their ad was potentially harmful and removed it. Then demanded my bank dispute team get involved quoting "I am an individual consumer who accidentally clicked a corporate option on a DBS check website. They charged me £18 for an 'account fee' and are refusing to refund me under business-to-business rules, which do not apply to me." And as if by magic got a response, an apology and refund within hours.

up now I haven't receive my DBS certificate, I sent all the documents you requested, and paid all the money did costs but still waiting for certificate to arrive, it is taking so long I need certificate to start work.
I am not happy.
Thank you.

I was helped by Olivia , she has been the most professional and helpful person i have actually ever encountered , she was always quick with replies , told me step by step what to do and got the checks done asap , her communication was clear and concise and she went above and beyond to help me when I just couldn’t figure out what needed to be done , thank you so much Olivia , I really appreciate all your help. You’re an asset to your team x

Scammers, they are takeing the money from your bank account without permision