Clarksukoutlet Reviews 

I returned Order Number 1017791824 because the item was faulty, and I had already provided photographic evidence of the defect. Despite this, GBP 2.95 was still deducted from my refund for the return postage.

I contacted Clarks Outlet in good faith to request reimbursement of the GBP 2.95, as your return policy clearly states that faulty products qualify for a free return. However, your customer service representative refused to issue the refund and instead offered a 15% discount code, which I do not accept.

This matter has caused me considerable stress and frustration, particularly given the small amount involved and the clear wording of your return policy.

The outlet is fine if everything goes to plan. If it doesn't, good luck. I bought some shoes. The payment was appearing on my credit card, but I didn't receive a confirmation email. I emailed customer support three times over the next three days with zero response. So I called. It took a whole hour to get through. Spoke to someone who sounded like they couldn't care less and was told they could find no record of my order on the system and that I would need to call my credit card company. I did this - got through in a minute and spoke to a helpful and efficient customer service representative. Clarks could learn a lot from them. Terrible, terrible customer service from a brand that used to be great.

What a quagmire this company is they just don't give a damn pretty much the same happened to me money taken under false pretenses and no goods arrived on the day of delivery just an email stating my order had been cancelled where a lengthy wait for your refund takes place whilst they hang on to your money all too familiar

Order never arrived no reply to messages and no one answers phone. Do not buy from here, complete nightmare , update just found out my shoes were not in stock, but they took order and money, do not use this company,

The customer service from Moeggammat P was beyond poor, I’d give 0 stars if it would allow me. I’ve been sent damaged shoes for my baby, sent photos on the day I received the shoes showing the rip (that would hurt my babies foot as it’s rough on top of the foot) and they didn’t deem the rip faulty, that a ripped shoe was acceptable for them to send out. Utterly appalling. Moeggammat P Was dismissive and wouldn’t engage in further conversation. All I wanted was a returns label and replacement but was dismissed. Appalling customer service

I ordered on Instagram supposedly Clark’s sandals. After no delivery arrived I claimed the scam and was reimbursed by PayPal. A few days later I received a pair of no name sandals not the Clark brand and very different from what was advertised. Good lesson never to buy on Instagram directly

I just picked up my package that was delivered from Clarks outlet. The package was ripped open for reasons I don't know. I find this very disrespectful 😤 I am not happy at all.

I have been a lifelong supporter of Clarks for 35 years, but a recent experience at one of their outlets has left me questioning the brand’s current direction. After my partner purchased a pair of shoes, I asked for an empty box that had been discarded by a previous customer at the till.

I was told by the manager that 'hierarchy' prevented him from giving me a spare box. It is incredibly disappointing that a manager lacks the basic authority to fulfill a simple, zero-cost request for a long-term customer. When rigid corporate protocol overrides common sense and customer appreciation, the brand loses its heart. I expected much better from a British institution like Clarks.

UPDATE: Contacted the head office about the box situation.

Their response? A one-liner: 'The decision made in-store is final.'

35 years of loyalty ended over a piece of cardboard and a one-sentence email. This is how Clarks treats its long-term customers in 2026.

UPDATE 13/04/26: Received a 'correction' email from support. They apologised for the first email but confirmed that the 'store decision is final.' It seems Clarks' policy is to prioritise an empty cardboard box over a 35-year relationship. Truly, the end of an era for me.

Ordered two items that never arrived, tracking said it had been returned,by who ? I never received the items Clarks said that a refund was refunded but I never received any item now I want to buy the item again but now price has gone up , I feel like the items was not sent at all because how can I return something I did not received,? Come on Clarks do better I want the same deal I was offered at the time I ordered .update evri are now saying the parcel is still with sender and Clarks are saying that they received the return somebody lying I will not be ordering from Clarks again and if possible will not be using evri as your service is faulty and are at fault,this incident has really put me off from doing any online shopping as evri can not be trusted,IV asked to speak to a human and just keep getting the same response absolutely useless 🤬

Clarks/ Clarks Outlet What a joke.

This company customer service skills are non existent. Placed an order for 2 items, never received a confirmation email. So next day contacted customer support, they got back to me and was told the order was received and authorised and wait a couple of days to receive a confirmation email. Few days gone contacted again, poor response. Been over a week without a order confirmation or anything. Money been taken same day tough. Contacted again to cancel my order and got response few days later they have to contact another department, few days later received reposone after chasing again myself they will cancel order but takes 5 business days to receive refund. My money been held ransom for nearly 2+ weeks. What a joke.

Sent me used worn shoes and then charged me for returning them. Rubbish. Even general shoe quality has declined over 5 years.

Shoes never arrived. Rang Clarks who said they were lost in transit, then said they were not in stock. But they took my money alongside an incorrect delivery fee of 5.95 which customer service initially claimed was correct.

I dont think they ever sent any out of stock boots, backed up by other reviewers experiences.

I received an email saying I would be refunded in 5 working days. Four days later I receive an email thanking me for returning the boots I never received. Also telling me I would be refunded in 14 days, so 19 days in total.

Sort yourselves out please. One hand doesnt know what the other is doing.

Ordered 2 pairs boots which did not arrive (probably courier fault?) called Clarks Outlet, after 2 weeks they sent another 2 pairs, I returned 1 pair as the quality was very poor. Then the problems started, numerous calls, had to chase and chase to get my money back, they finally said would d refund me but had to wait up to 10 days, from initial order to refurned took 2 months. Appalling customer service/customer care, and Clarks really not the quality they once were, will not buy from them again.

Order 1015241255
Like many other customers my shoes never arrived
Customer service was pointless would not arrange a re delivery but only a refund in approx 14 days.
Shoes was returned to supplier by RoyalMail who could not identify a school that has been there for around a 100 years, but this order was shipped by 2 couriers & the second item a pair of laces was delivered by Evri.
Clarkes you need to look at the level of service you are offering it appears you are got interested in solving the problem but only to refund even through we had contacted you more then 3 times to advise that we required the shoes & not a refund. We might as well have spoken to a brick wall . Let’s hope the refund arrives as the shoes never

Returns issue. I ordered x3 pairs of shoes for my daughters senior dance, all too big and need to be returned. However my nearest Evri drop off point is over 2 hours drive away (one way). So I have no choice but to return the goods via Royal Mail and pay the cost. If I had known that, I wouldn't have ordered through Clarks. Clarks need to let customers know the return service does not cover all UK addresses.

When will companies learn to stop using Evri. Twice now I've ordered goods only for them never to arrive. Yes I was refunded but that's not the point. I wanted the items that's why I ordered them in the first place. Sorry but I won't be ordering anything else until they ditch Evri.

It's horrible,I ordered shoes from Clarksoutlet website before Black Friday,there was good deal plus extra25% off,I ordered two shoes spend nearly £80. After more than a week , still not received it, then I use the tracking number,it showed that had been delivered just after 2/3days I made order.
Serious contact clarks outlet asked for proof when it handed to customer photo, they send me tracking history page.Call Clarks outlet customer phone number, over an hour , no one answer the phone, does it mean I spend about £80 for nothing I get.

Bought 2 pair of shoes and it’s been nothing but problems. Took my money but never received my items. They didn’t bother sending any of of my daughter school shoes!!!
Customer service was good and Jayden was helpful. Thank you ☺️
But I would not recommend buying off this outlet shop. I wished I looked at the reviews before I purchased anything!!! You should be shamed of yourself Clarks!!!

Customer Service were unhelpful. I bought a pair of shoes that Evri did not deliver (they ended up returning them, instead of attempting the delivery). I appreciate that is Evri's fault, but I asked to get either a new pair, or a discount code to buy the new pair myself with the same price that I originally got (when I bought them there was an offer that is no longer available). Not only did they not provide this, the responses felt like there was not even a real acknowledgement of what the problem was. I have to say Evri were a lot better following up, even if in the end they messed up. I now have a gift card for the value of the shoes, but as I have to pay quite a lot more to get them than what I originally paid, I am not tempted at all. I feel quite let down by the whole experience.