City Wonders Reviews 

280
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the incredibly knowledgeable, friendly, and entertaining guides who truly bring historical sites to life and keep everyone engaged. People also genuinely appreciate the well-structured excursions, smooth transportation, and wonderful sights explored throughout these memorable day tours. Some reviewers were not happy with frustrating issues regarding incorrect meeting locations, confusing directions, and completely unhelpful support staff when problems suddenly arose. Other travellers additionally noted unexpected schedule delays, missed itinerary stops, and poorly managed group logistics that significantly impacted their overall journey. A few participants mentioned struggling with communication barriers or feeling rushed during specific sightseeing moments.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting knowledgeable and entertaining guides who... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported across different tours. While... See more

Location

Reviewers mention ambiguous feedback about location, with some consumers reporting that meeting points were... See more

User experience

Users describe positive interactions with user experience, highlighting overall wonderful and enjoyable... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing widespread dissatisfaction and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When things work, they are OK, but pricey. Due to a mechanical error, my all day excursion was ruined. For a company that has bus regular bus trips, there should have been an "emergency/stan... See more

Company replied

Rated 5 out of 5 stars

We had a day tour to Pompeii, Positano and Amalfi last Thursday and our tour guide, Martina, and driver, Guilio, was nothing short of nice, helpful, knowledgeable and organised. We highly recommend C... See more

Rated 5 out of 5 stars

we had a wonderful bus tour to Pompei, Almafi coast, and Sorrento. Our guide EdUardo 😉 was an excellent tour guide always kept the mood up with his jokes and expert knoweldge of Rome and southern Ita... See more

Rated 5 out of 5 stars

Paula was AMAZING!!! And bellissima! I learned so much on this tour and seeing the underground catacombs was mind blowing. Emilio was also a hoot and so funny! And the Buchau the bus driver was great.... See more


Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Sightseeing Tour Agency
  4. Tour Agency
  5. Tourist Attraction
  6. Tourist Information Center

Written by the company

Experience more of the destinations you love with a local expert on our City Wonders Tours. Skip lines, unlock closed doors & cross velvet ropes on top-rated tours of Italy, Paris, Miami, Cancun, London & more! City Wonders is the culmination of over 12 years of unparalleled experience offering tours at a selection of Europe's premier cities with major circuits like Rome, the Vatican, Venice, Barcelona, Naples, Milan, London, Paris, Miami and Cancun with many other popular destinations and venues. Since 2004, millions of people have chosen us as their trusted guide and travel companion to the places they visit on hundreds of thousands of tours. It was a very simple premise that sparked City Wonders. "Yes" to smaller groups, exclusive customer benefits, exceptional guides, and excellent customer service. "No" to over-crowded, generic tours with sub-standard guides and long waits in line. Our tours are the product of meticulous research, detailed planning, and a passion for providing the best travel experiences. When you go on a City Wonders tour, you benefit from a product that has been specifically tailored to offer an illuminating, unforgettable and stress-free journey into the past and present of some of Europe's greatest cities, monuments, museums and getaways. Join us!


Contact info

3.7

Average

TrustScore 3.5 out of 5

280 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(280)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Tour quality

Exactness, comfort, warnings about toilets were advantages. But it is possible to give more information about places where we have been.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

We got lost meeting our group as place…

We got lost meeting our group as place of meeting was an obscure place which when asked, the locals had no idea, yet it was kiddie corner to the Hilton regency, which was well known. Had that been in directions provided we would have made it on time. Long story short, we were 5 minutes late, they didn’t wait and I lost 200 euros as they wouldn’t reschedule or return my money. This was for Paris trip to Versailles.

28 June 2026
Unprompted review
City Wonders logo

Reply from City Wonders

Hello,

First and foremost, I would like to express how sorry I am to hear that you missed your tour.

However, we provide detailed directions to our tour meeting points including maps and GPS coordinates on the vouchers which you receive upon booking. In any case, I can assure you that all our meeting points are located in the center of Paris and are of easy access.

We offer support to our customers over the phone and our guides are well-identified at the meeting point wearing a blue jacket or a flag with the City Wonders logo for easy recognition.

We want to ensure you can enjoy our tour fully, and rescheduling would allow for a fresh start and a more positive experience. 

Regards,
the City Wonders Team

Rated 1 out of 5 stars

Left Stuffed

Our booking was changed to a different day and then cancelled. We are left hanging with all the emails and all the booking references that the world could ask for and the tour guide seriously could not give a flying monkeys.

As they cancelled the booking I don’t even have the joy of complaining on their website, so here I am whining on here.

25 June 2026
Unprompted review
City Wonders logo

Reply from City Wonders

Hello,

Thank you for booking with City Wonders tour operator. We're sorry to hear that you had an issue with a tour.

If the tour was cancelled I'm not sure how you met the guide, but we would be happy to verify what happened if you reach out to us via email at info@citywonders.com with your reference and the name on the booking.

Feel free to reach out with more information. We are here to assist you.

Rated 4 out of 5 stars

We would have like that the guide…

We would have like that the guide spelled our language. There was some points of the tour that weren't completely clear and it would have been a moré grateful experience if the tour was in spanish. Also, on other tours we've done, the guides gave us some radios to listen through the crowds, so it also would be better if you included that. overall, it was a grate experience and we would come back.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

We were not excited about having a tour…

We were not excited about having a tour guide when we booked. That all changed the second we met ours. Nicola (spelling?) was INCREDIBLE. 10/10. He knows his stuff, he was kind and patient and he has a great sense of humor. It is evident that he’s loves what he does! The sights on the tour are so much to take in, to the point of it being almost overwhelming. Nicola told us what we would be looking at and where to look for things. I hope all tour guides are as great as he is or people are just wasting their money. 😊

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Paula was our excellent guide

Paula was our guide and she lead our tour too 3 locations in Italy her knowledge of the places visited was expansive and made for a great experience of a tour.
Much appreciated Paula!!!!

23 June 2026
Unprompted review
Rated 4 out of 5 stars

Churchill Tour

Our guide was knowledgeable and very professional. Her tour was extremely fact-filled and engaging.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Oskana was our guide and for 3 hours…

Oskana was our guide and for 3 hours she shared with our group of 10 her superb Vatican and Sistine chapel knowledge. So helpful and informative. Would highly recommend the tour but don’t go on a Wednesday as you can’t access St. Peter’s Basilica due to the Papal address.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Guide!!!

The whole experience was very enjoyable. There wasn't too much walking, so wasn't exhausting.
You get to see the guards changing from different points.
The best part was the guide. We got Catherine and she was funny, knowledgable and provided a fantastic experience. Would recommend!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

A really nice morning walk to the…

A really nice morning walk to the Buckingham Palace to see the guards' exchange.
Despite we already have seen a part of it before, our tourguide Umar was able to share a lot og background stories and details which were new to us. Also, he had the perfect timing to show us the guards passing very close by. Last but not least, Umar is really fun, we did not have one boring moment throughout our entire walk.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

A big thanks to Alberto for taking us…

A big thanks to Alberto for taking us on our tour. His knowledge was thorough however what I personally liked was how professional he was and the passion he showed with us with good energy. Thanks Alberto and City Wonders! T&J - Australia.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

What a great tour

What a great tour. Deborah gave an excellent overview of all of the highlights of the duomo as well as the surrounding areas. The viewing of the last supper was amazing and Deborah did an incredible job explaining the history and nuances.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very convenient and informative tour…

Very convenient and informative tour with very friendly staff. The location meetup was very easy to navigate to and they take care of transportation between tours. The bus is big and has HVAC, so it was a nice while resting between stops. Alberto was our tour guide and I loved his spirit. Great experience!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

We were led by Joseph for our…

We were led by Joseph for our Buckingham palce tour and what an awesome guide he was! Knowledgeable, humorous and very informative. We loved every minute of the tour and I would definitely recommend Joseph as a tour guide!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable guide with a smile

Knowledgeable guide with a smile, very friendly, specially dramatic Yeoman Warder and welcoming helpful staff made for a very enjoyable experience, fulfilling a lifelong dream to see the Crown Jewels and the Tower of London

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Ostia Antica Tour

We had a tour of Ostia Antica with our guide Alberto.

Amazing experience, Alberto did an amazing job as a guide, very knowledgeable and friendly. Would highly recomend this tour and if you are lucky enough to have Alberto as your guide you will have a fantastic day!

Thank you!

19 May 2026
Unprompted review
Rated 1 out of 5 stars

If I could give -100 stars I would

EDITED: of course you don’t because it’s an OPTIONAL PUBLIC TRANSPORT OPTION at Pisa Tower.

It was your company 100000%.

If I could give -100 stars I would. One of
Their tour guides publicly and LOUDLY chastised me for getting on a PUBLIC tram “with her group without asking”. It’s a PUBLIC transit system…

I said “this is a public transport system” and she said “it’s a PRIVATE SERVICE!!!” And was yelling.

And she yelled “GET OFF!”

It literally couldn’t have been more inappropriate and humiliating!

22 May 2026
Unprompted review
City Wonders logo

Reply from City Wonders

Thank you for your review.

I apologize for any bad experience you might have had.

However, please note that this is the Tour Operator "City Wonders" and we do not offer any guided tour with transportation by tram.

Please make sure to post your review to the correct listing online. Thank you.

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