When things work, they are OK, but pricey. Due to a mechanical error, my all day excursion was ruined. For a company that has bus regular bus trips, there should have been an "emergency/stan... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Experience more of the destinations you love with a local expert on our City Wonders Tours. Skip lines, unlock closed doors & cross velvet ropes on top-rated tours of Italy, Paris, Miami, Cancun, London & more! City Wonders is the culmination of over 12 years of unparalleled experience offering tours at a selection of Europe's premier cities with major circuits like Rome, the Vatican, Venice, Barcelona, Naples, Milan, London, Paris, Miami and Cancun with many other popular destinations and venues. Since 2004, millions of people have chosen us as their trusted guide and travel companion to the places they visit on hundreds of thousands of tours. It was a very simple premise that sparked City Wonders. "Yes" to smaller groups, exclusive customer benefits, exceptional guides, and excellent customer service. "No" to over-crowded, generic tours with sub-standard guides and long waits in line. Our tours are the product of meticulous research, detailed planning, and a passion for providing the best travel experiences. When you go on a City Wonders tour, you benefit from a product that has been specifically tailored to offer an illuminating, unforgettable and stress-free journey into the past and present of some of Europe's greatest cities, monuments, museums and getaways. Join us!
6-9 Trinity St Dublin, 2, Dublin, Ireland
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exactness, comfort, warnings about toilets were advantages. But it is possible to give more information about places where we have been.
We got lost meeting our group as place of meeting was an obscure place which when asked, the locals had no idea, yet it was kiddie corner to the Hilton regency, which was well known. Had that been in directions provided we would have made it on time. Long story short, we were 5 minutes late, they didn’t wait and I lost 200 euros as they wouldn’t reschedule or return my money. This was for Paris trip to Versailles.

Reply from City Wonders
Our beefeater was amazing and taught us so much history and was hilarious as well! We had the absolute best time and cannot recommend enough!
Our booking was changed to a different day and then cancelled. We are left hanging with all the emails and all the booking references that the world could ask for and the tour guide seriously could not give a flying monkeys.
As they cancelled the booking I don’t even have the joy of complaining on their website, so here I am whining on here.

Reply from City Wonders
We would have like that the guide spelled our language. There was some points of the tour that weren't completely clear and it would have been a moré grateful experience if the tour was in spanish. Also, on other tours we've done, the guides gave us some radios to listen through the crowds, so it also would be better if you included that. overall, it was a grate experience and we would come back.
We were not excited about having a tour guide when we booked. That all changed the second we met ours. Nicola (spelling?) was INCREDIBLE. 10/10. He knows his stuff, he was kind and patient and he has a great sense of humor. It is evident that he’s loves what he does! The sights on the tour are so much to take in, to the point of it being almost overwhelming. Nicola told us what we would be looking at and where to look for things. I hope all tour guides are as great as he is or people are just wasting their money. 😊
Paula was our guide and she lead our tour too 3 locations in Italy her knowledge of the places visited was expansive and made for a great experience of a tour.
Much appreciated Paula!!!!
Very nice and kompetent guides gave us lots of interesting information. Also made us laugh and wonder in the best possible ways. Really appreciated it. I'll be back.
Our guide was knowledgeable and very professional. Her tour was extremely fact-filled and engaging.
Oskana was our guide and for 3 hours she shared with our group of 10 her superb Vatican and Sistine chapel knowledge. So helpful and informative. Would highly recommend the tour but don’t go on a Wednesday as you can’t access St. Peter’s Basilica due to the Papal address.
The whole experience was very enjoyable. There wasn't too much walking, so wasn't exhausting.
You get to see the guards changing from different points.
The best part was the guide. We got Catherine and she was funny, knowledgable and provided a fantastic experience. Would recommend!
A really nice morning walk to the Buckingham Palace to see the guards' exchange.
Despite we already have seen a part of it before, our tourguide Umar was able to share a lot og background stories and details which were new to us. Also, he had the perfect timing to show us the guards passing very close by. Last but not least, Umar is really fun, we did not have one boring moment throughout our entire walk.
A big thanks to Alberto for taking us on our tour. His knowledge was thorough however what I personally liked was how professional he was and the passion he showed with us with good energy. Thanks Alberto and City Wonders! T&J - Australia.
What a great tour. Deborah gave an excellent overview of all of the highlights of the duomo as well as the surrounding areas. The viewing of the last supper was amazing and Deborah did an incredible job explaining the history and nuances.
Very convenient and informative tour with very friendly staff. The location meetup was very easy to navigate to and they take care of transportation between tours. The bus is big and has HVAC, so it was a nice while resting between stops. Alberto was our tour guide and I loved his spirit. Great experience!
We were led by Joseph for our Buckingham palce tour and what an awesome guide he was! Knowledgeable, humorous and very informative. We loved every minute of the tour and I would definitely recommend Joseph as a tour guide!
Knowledgeable guide with a smile, very friendly, specially dramatic Yeoman Warder and welcoming helpful staff made for a very enjoyable experience, fulfilling a lifelong dream to see the Crown Jewels and the Tower of London
We had a tour of Ostia Antica with our guide Alberto.
Amazing experience, Alberto did an amazing job as a guide, very knowledgeable and friendly. Would highly recomend this tour and if you are lucky enough to have Alberto as your guide you will have a fantastic day!
Thank you!
EDITED: of course you don’t because it’s an OPTIONAL PUBLIC TRANSPORT OPTION at Pisa Tower.
It was your company 100000%.
If I could give -100 stars I would. One of
Their tour guides publicly and LOUDLY chastised me for getting on a PUBLIC tram “with her group without asking”. It’s a PUBLIC transit system…
I said “this is a public transport system” and she said “it’s a PRIVATE SERVICE!!!” And was yelling.
And she yelled “GET OFF!”
It literally couldn’t have been more inappropriate and humiliating!

Reply from City Wonders
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.