City Furniture Reviews 

Devi was awesome! Very patient, extremely knowledgeable and took me to see everything that i needed.

Audre was super nice!!

GRACE was amazing thank you for the help and assiatnce

Terrible quality a complete disappointment from city furniture , I bought a sofas and it has been a total nightmare. in a very short time , the material has already peeling and the console has loose threads and unraveling seams. to make matters the battery barely 2 days which is ridiculous. on top of all that , the recliner only works when it wants to clearly indicating a major defect. It is unacceptable .

Awesome experience

ZERO CUSTOMER SERVICE. Most recent delivery they brought the wrong screws to assemble the premium / White glove delivery I paid a lot of money for, left the bed sitting in pieces, it's been 2 weeks I haven't heard from a single person from City. Furniture.

Sales people are completely useless when it comes to follow-up (both sales, customer satisfaction & warranty issues or problems......they're of absolutely no assistance). Their delivery driver's rush into & out of your house, barely giving you time to take a breath, much less actually direct them where to place and inspect the items they've delivered. NUMEROUS trucks show up, with NO PRIOR NOTIFICATION, without pieces that you've ordered and/or with pieces that are damaged (clearly weren't carefully inspected before they left the warehouse and/or damaged during the drive), only to have to wait weeks more for re delivery OR numerous times I've waited weeks only to be told item was suddenly 'discontinued' (something they could have told me weeks prior or anytime thereafter). Salespeople are commissioned but numerous times I've lingered around for 20 - 30 minutes while numerous sales people walked past me & never uttered a word. OVERALL: Terrible sales practices, customer service & marginal furniture quality.

Kathleen Hill was a great help! She was open to all of our questions and helped us find the perfect couch! Thank you so much

The furniture looks great in the showroom, but unfortunately, that was not the case once it was delivered. I purchased several pieces, and most of them had issues that were not present in the showroom models.

The entryway table is not level. The stitching on the dining chairs is uneven, and the fabric on the backrests arrived badly wrinkled, even though it was perfectly smooth on the showroom chairs. The finish on the coffee table top is peeling, and the headboard arrived in a different color from the one displayed in the showroom.

I contacted customer service several times, both by phone and through the website, but I always received the same response: everything supposedly meets the manufacturer’s standards. Unfortunately, those standards appear to be very low. Even when the store clearly delivers the wrong item, it refuses to acknowledge the mistake. This entire situation could have been avoided.

Horrible customer service, put it a ‘claim’ over a week ago and still no response on current order. I’ve ordered from them for years but never again. Last order, 3 out of 5 items were damaged at the warehouse so they delivered the 2 items and when trying to get the other 3…I was told they were discontinued. They are trying to make their store more high end with higher prices but not higher quality. You can change the name but it’s still the same product.

I am writing to formally complain about the mishandling of my warranty claim, refund, and financing account with City Furniture.

In 2024, I purchased a sectional sofa from City Furniture with a warranty. When the sectional could not be replaced under the warranty, I was informed that I would receive a $2,800 credit toward a replacement couch.

On May 25, 2026, I visited a City Furniture store to select the replacement. I was specifically told that the $2,800 credit would be applied once the new couch arrived and was delivered. Based on that representation, I proceeded with my purchase.

My family also opened a Synchrony financing account through City Furniture and purchased additional furniture, including a bedroom set. The total financed amount was approximately $14,000. After applying the promised $2,800 warranty credit, the financed balance should have been approximately $11,000.

Instead, after the delivery, I was informed that City Furniture had issued a refund check rather than applying the credit to my Synchrony account as previously represented. As of August 3, 2026, I have not received that refund check despite being told it was mailed.

To make matters worse, my Synchrony statement now reflects a balance of approximately $16,000, which is significantly higher than what I was told I would owe. I have made numerous calls and had several conversations with City Furniture representatives, but no one has resolved this issue or provided a satisfactory explanation.

This situation has caused unnecessary financial hardship, confusion, and frustration. I relied on the information provided by City Furniture employees when making my purchase decisions, and those representations have not been honored.

I am requesting that City Furniture immediately:

Investigate and correct my Synchrony financing account.
Apply the promised $2,800 warranty credit to my account or immediately reissue and track the refund check if it cannot be applied.
Provide a written accounting explaining why my financed balance increased to approximately $16,000 instead of reflecting the promised credit.
Confirm in writing that this matter has been resolved.

If this matter is not resolved promptly, I will pursue all available remedies, including filing complaints with the appropriate consumer protection agencies, the Florida Attorney General's Office, the Better Business Bureau, and any other appropriate regulatory agencies. I also reserve the right to pursue any legal remedies available to recover damages resulting from these errors.

I expect a written response within 10 business days of receipt of this letter.

Bought a sectional with a chaise 4/30 by mid May when I called because the chase looked like it was over 3 yrs old I was told it could be repaired I would have to wait 4 to 8 weeks we’re in 5 weeks now called for up date could be 4 more weeks. The back cushion has lost its shape completely and the cushion is 6 inches from the back and can not be pushed back it is sowed onto the frame very poor quality and their warranty department is useless. There is no way a sofa should look the way it does after a few weeks. So disappointed! I will never recommend anyone to purchase from this place worse warranty department ever

DO NOT BUY THE PROTECTION PLAN THEY REFUSED TO HONOR IT- this is a terrible business practice. Now they calling themselves Citi home, imagine getting an appliance and they refuse to fix it.

A little over one year ago I bought a sofa, recliner, and 3 piece loveseat. After being abused by two active and playful children the furniture has obtained aesthetic damages. Additionally there are electrical issues with one of the seat lights as well as the charging port on the 3 piece loveseat. The technician came today to inspect the furniture after I made a claim for these damages. NOTHING WAS FIXED and I was informed it will take 12 WEEKS to obtain the electrical pieces needed. Please further educate your floor staff about how to clearly, accurately, and truthfully sell your clients on obtaining the three year protection warranty. I was told several pieces of what I now know to be incorrect information regarding your warranty and am severely disappointed in the quality of customer service we have received. We were sold the three year warranty under false pretenses that aesthetic damages would be covered as long as we made a claim within the three years. Even after clarifying that the scratches are NOT caused by pets, they still did nothing to help or live up to what I was sold. WARNING: We also were not informed that claims needed to be made within a certain number of days of the issue occurring. If I had known this information, claims would have been made appropriately and there would not be, to use the technicians wording, an "excessive amount of scratches" when the technician arrived. CITY HOME is at fault and it's disappointing that they led my family and I into false pretenses when we purchased. Unless these issues are addressed I will never be purchasing from City Home ever again and would never recommend dealing with people who over sell and under serve.

This chain sucks. Stay away, They sell defective merchandise.

1. Terrible customer service
2. lack of empathy for consumer after purchase
3. Hiring unexperienced delivery and assembly individuals
4. Cannot speak with anyone in Corporate to file complaints.

Update; After I submitted reviews across several platforms about City Furniture. I keep receiving pre-messages from Kate at City Furniture. When I reach out to email she provides I hear crickets. Amazing, how they operate and yet stay in business
6/30/26- Called City Furniture Altamonte Springs spoke with Rob (manager) who was great he listened to my issue, called me back and gave me the solution which was to replace the entire bed. But it wasn't Corporate Office that reached out it was a manger from local store.
7/1/26- I did file a complaint through the BBB and in fact received an email from the BBB with a response from City Furniture. This is what it says: ***MESSAGE FROM BUSINESS***
We are so sorry the customer did not have the experience we wish for all of our customers.
The customer was assisted with an exchange for the entire bed scheduled for 07/04/206.
We will be following up the customer after the deliver to ensure the customer is satisfied with the delivery.

Terrible warranty, Claim my mattress by default, a year later it had been discontinued, they gave me a credit to buy a new mattress at double price. Was Oscar Chacon manager in altamonte spring Florida. The rest of my bed room set was discontinued before the first year.

Their delivery system is a disaster, and their customer service relies on trap tactics and hidden fees rather than solving problems.I ordered a matching bedroom set. They delivered only the bed and mattress first, promising the remaining pieces would arrive in two weeks. It took five weeks. Accepting that initial partial delivery was a massive mistake, as it trapped me with an incomplete, mismatched room.When the second delivery date finally arrived, I was given a 3-hour window. I waited for over 5 hours. When I called customer service to cancel the remaining order because it was nearly an hour and a half past the delivery window, they threatened me with a penalty fee for refusing the delivery. To make matters worse, they told me that while the undelivered items could be canceled, the pieces delivered a month ago could not be fully refunded. They expect me to keep a standalone bed and find a completely different chest and dresser that happen to match.When I complained about the 5-hour wait, the representative dismissed it by claiming the 3-hour window is "only an estimate." They offered a insulting refund of half the delivery fee to make it go away. When I demanded to speak to a supervisor, I was left on hold for over 40 minutes—clearly a stalling tactic hoping the truck would pull up before a manager had to face me.You genuinely need a lawyer to read their sales contracts and delivery conditions before purchasing. Zero transparency, zero respect for the customer’s time, and predatory policies. I will never buy from them again.

I'm a guy. I don't usually go furniture shopping....but my wife and I needed to replace the living room! Our two Golden Retrievers had eaten the couch cushions; threw up on the carpet; shorted out the lamp by chewing on the cord AND sat in MY chair and "passed gas" repeated times!
Yania Mendez met us as we walked in and it was easy peasy from there on out. The couch she picked out for us had comfortable arms for lying against. The two chairs swiveled and rocked...and the lamp worked without blinking on and off. Yania was extremely pleasant and made the whole process simple. We were all signed up within an hour and EVERYTHING was delivered the very next day. If you have reason to visit you'll see that their newly named and upgraded City....should have the motto of: "It ain't just chairs."

Recently, I stopped in to purchase some decorative items for my guest room. Sylonie Graham greeted me and offered to help me locate the items I was looking for. She was very professional, knowledgeable and listened carefully to help me find my items. Although the items I was looking for were indeed quite inexpensive she still spent a lot of time locating everything I was looking for. I've purchased a great deal at City Furniture over the years and I look forward to returning at this store. With that being said, I intend on securing Sylonie to help me select the furniture I'm looking for. I'm very iompressed with your store and Sylonie!
John Bachausen

My shopping experience in the show room was great. I had a wonderful sales gal, Portia Gordon. She got right on it, we could have furnished my whole condo in an hour. She promised me delivery in days, which she did hold her promise. It was delivery & customer service that fell apart. Delivery came 3 days later, everything I ordered was damaged, which was so disappointing!! The delivery driver documented some damages immediately, but there were so many things wrong. I went in to city furniture in Boca in person & a lovely manager/problem solver inter-vend. She worked out a return for Friday June 12 at 2:30. I had a friend on call to except my delivery. At first we were told 2:36 arrival then all of a sudden I get a text at 10:34 that they’ll be there in half hour. My friend never got to shower & ran to my home. Not everything was on truck. All of a sudden I get another text that I have another delivery from 2:30-5:30 made my friend nuts. I get a text that it’s 3:34 they be there in 30 minutes. My friend once again ran like the wind & made it there before the drivers. Customer service was horrible & so was the communication of how many deliveries was insane!! I’ll think again when I decide to go to City!!