Citizensadvice Reviews 

It’s diabolical that the citizens advice bureau is no longer fit for purpose. It’s clearly run by uneducated and unempathetic call handlers with no knowledge of the Law. Good old fashioned citizenship is sadly lacking in this country as endorsed by this bogus organisation. I have just called to gain information about my rights as a consumer following the refusal by B&M stores to refund an unwanted and unopened food item. The call handler I spoke to had no knowledge about Consumer Law simply stating that the company are within their rights to refuse refunds for any food item. This organisation seems to represent the fact that this country has gone to the dogs.

Would leave zero stars if I could. Citizens Advice were more than professionally negligent, they were grossly negligent, and sabotaged my case. The interesting things is, they wrong doings are so blatant, so they must be used to getting away with a lot of these behaviours. I'm currently working on being a litigant in person and I will be sending them a letter before action pretty soon.

Totally Useless.
Tried to contact Trading Standards related to a dispute related to the way an exterior door was inadequately installed only to get Citizens Advice who basically told me i could not refer my issue to Trending Standards and gave me a reference number followed by an email advising me how to make a complaint, like I am stupid and don not how to complain. So Googled Trading Standards to find out their contact details, entered my post code to get my local office, made the phone call and guess what. I get connected to Citizens Advice who I did not want to speak to. Citizens advice and Trading Standards jus another couple of QANGOS plonked there to create the impression consumers can expect appropriate protection which in reality is not the case. Latest news is from Citizens advise I must wait and see if Trading Standards will be taking any action and they can email me the advice on how to complain which of course they have already sent.

Used the option "Goods and Services." 20 minute wait, described the issue regarding Royal Mail incompetence and abdication of responsibility. Put on hold and found myself at the end of another long wait for Consumer Help. Why?

Absolutely rubbish. The person I had was rude and dismissive. She didn't know anything about UC Regulations and waffled on about nonsense. She caused me more stress than actually preparing for my Tribunal itself. They shouldn't be giving advice to people if they don't know anything and just guessing. It's disgusting 🫣

What a waste of time my as well turn to crime they have more rights nowadays

I had to ask citizens advice for help and I'm so glad I did a lovely ladie called marion couldn't do enough for me and resolved my problem with british gas and helped me with other things I hadn't even asked for and didn't know I was entitled to thank you so much

more intersected why have i sent money to my mate for pints £8 at spoons and why I've got a second hand phone for £140 than anything about my credit cards and dvla fines. have to find out myself i guess

Utterly hopeless. Im in guildford. No service. Last year went to offices after no callback. Closed only emergencies by appointment. No way to get an appointment (for a rental dispute landlord S21 notice).
Today Repeated calls, hours trying to get thru. Calls ended no help available. Got Raylyn? He dropped call and went to lunch/no callback. Got a survey of course.
Just spoke to mary in some place, said she could not talk to me as not in her area. No funding. bye
So basically no help. No interest. Local office closed and no appointment. Dire.
Thx for nothing other than raised blood pressure…
Update:
Try again: I spoke with an able body (Becky). She listened to the issue. Checked with another source and gave me the options CAB offer. Limited but she was kind and helpful. Well done Becky!

However, it's potluck for a service 90% paid for by taxpayer: 1. The auto caller router has to connect (not cancel call) 2. Who answers (not anyone in GUILDFORD!) 3. Do you get someone who is at least interested... 4. Who will call you back if the call drops (OFTEN!).
go somewhere else if you can - or pour a stiff drink and settle down...
End

Really difficult to get to speak to someone and when I eventually did they said they would pass on my query etc and I heard nothing more at all
This was a few months back
Really disappointing service

Gave clear consise advice on my rights regarding an issue with a faulty product that the retailer was refusing to repair/replace under warranty.
Advised to claim under the consumer rights act, given an example of what to say and how to respond to them.
In reponse to this the retailer has replaced the item. Very happy with the service as it has given me the correct advice and led to my issue being resolved after a few weeks of banging my head against a wall trying to get the retailer to do the right thing

went to citizen advice was told there was a 12 week waiting list the place was empty the lady at the reception was very rude

My case handler, Avrille, from Plymouth was unpleasant from the start. I think the conversation went off track when she asked about my "gender identity," to which I made my stance clear. Yet, for some reason, she insisted I had to answer and even asked if I was transgender. She already knew my circumstances, as I had spoken to her colleague a few days before when I was prepared with my answers, but she insisted on going through everything again. This time however I wasn’t prepared, and the information I gave was incomplete and inaccurate. At one point, she claimed I might have misunderstood what EDF told me—which I didn’t—and then told me I should use an interpreter when speaking to someone about official matters. Yet, she was happy with my English and carried on with the call anyway. Throughout the conversation, she ignored parts of my responses by interrupting me, making them seem irrelevant. When I pointed this out, she snapped that she "didn’t have time" for them. After the call, she sent a letter starting with just "afternoon", a perfect example of her lack of basic manners.

This happens when a good cause is given to the wrong hands to handle. Absolutely nasty experience.

Yet ANOTHER useless service offered to the public. Seems you can't speak to someone at Trading standards. You have to ring this utterly useless service. Remember, do NOT listen to the hype about consumer protection. I guarantee that unless you've bought a faulty kettle from a supermarket. There is absolutely nothing you can do when large businesses screw you over. The CAB have no teeth, give useless advice and generally waste your time.

Spent 8 hours seeking advice both by phone or email to describe my traumatic depressing problem. Failed after 7 hours of website searching and 1 hour waiting for someone to answer my call. Forced to listen to happy-go-lucky whistling tune that only enhanced my depressive state. Citizens Advice - there is no advice and clearly unfit for purpose. My call was not answered, no email address available, no online chat. Total waste of time. So depressing.

CAB publish an address for the Postal Redress Service. It’s now wrong - PRS have moved, and CAB haven’t updated their website. All I wanted was to find out the correct address. Some hope! The agent, Zoya, kept on interrupting me and insisting I go through her standard questionnaire, even though it wasn’t relevant. She even told me I wasn’t allowed to use PRS! Isn’t the role of CAB to LISTEN to customers, rather than tell them what’s good for them.

She had me on the phone for half hour. Just for a food voucher. She dint send nothing at the end total not worth time. Just lie to people.

Waste of time, asked for a appointment to speak to an advisor,but had to endure countless questions going over the same thing.Did not get the appointment I asked for.Totally incompetent

They do not answer their phone was on the phone for almost 40min

Called and was told Ghey would call back never called said no record this is Motherwell went to Bellshill and was laughed at they called sosisl service Bellshill balms laughed about me done my form and refused to give me it saying she would post when I read it she missed out everything on form and said I was conflicting when spoke I have Autisim disgusted just a let down unprofessional this is people with health problems mental health and other problems you can treat them bad it’s not for you to judge it’s for you to know about different subjects prob not make fun of someone with autism