Cinch Self Storage Reviews 

2,406
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often going above and beyond to assist with their needs. People frequently highlight the excellent customer service, noting that team members are attentive, knowledgeable, and make the entire process smooth. The facilities themselves receive high acclaim for being clean, well-maintained, and secure, providing an ideal environment for storage. Reviewers also appreciate the ease of use and access, making their storage experience convenient and stress-free. Many consumers would highly recommend this company and plan to use their services again if needed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the helpful, friendly, and professional... See more

Facilities

Customers consistently note positive experiences with facilities, frequently praising their cleanliness,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, straightforward,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting that the staff is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clean and well-maintained storage units. Friendly and helpful staff who went out of their way to meet our requirements. These changed at the last minute when it became apparent that we needed substan... See more

Rated 5 out of 5 stars

Excellent storage facility in Seaford, Sussex. Clean, bright cool temperatures make it an ideal place for storage. It is simple to gain entry and exit - particularly during the hours when staff are... See more

Rated 5 out of 5 stars

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more

Company replied

Rated 5 out of 5 stars

I have been renting from Cinch for the last 2 years in Newmarket. The staff have been amazing very helpful and professional and always went the extra mile to help me . I had to change units many t... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Affordable Self Storage for Households and Businesses


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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5.0

All reviews

(2,406)

404 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service! Give Stuart a raise.

Stuart from Brighton Cinch storage helped make my journey very smooth, from reserving, to ensuring I had the right storage fit for what I needed, to moving in! Kept me in the loop with all information I required. I have previously used Cinch storage in Brighton, Stuart also helped me with that journey. Every experience I’ve had has been very pleasant and smooth. He is a great asset to Cinch and they are very lucky to have him.

28 February 2026
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Reply from Cinch Self Storage

We really appreciate you taking the time to leave such lovely feedback. It’s fantastic to hear that your experience with Cinch Self Storage was such a positive one.

Rated 5 out of 5 stars

Leanne was superb

Leanne was superb, helpful informative and ensured we got the best deal. The facility is perfect for what we need.

28 February 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for the 5 stars! We’re really happy to hear the team could help and that everything worked well for you. We appreciate you choosing Cinch Self Storage.

Rated 5 out of 5 stars

I can’t fault Cinch in any way

The staff are very friendly and actually remember you. The facility is clean and super efficient. It’s easy to park and there are trolleys of various sizes to allow for easy transportation of storage items. I’m delighted.

27 February 2026
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Reply from Cinch Self Storage

Thanks for sharing your experience! We're delighted to hear everything went well and that the team were able to make the process easy and straightforward.

Rated 5 out of 5 stars

"Response was very prompt"

Response to my enquiry was very prompt. Especially when I visited the office reception. Staff was very helpful and also the final day I brought in my goods on the 25th February 2026.

24 February 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for the brilliant review. It’s great to hear you found the process simple and the service helpful, exactly what we aim for!

Rated 5 out of 5 stars

Cinch Seaford

My second use of this storage facility in Seaford. It has good access. Martin and Harry manage the building well, are polite and approachable, making the overall experience easy and stress free. Highly recommended.

20 February 2026
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Reply from Cinch Self Storage

We’re really pleased you had such a positive experience with us. Thanks for your kind words and for choosing Cinch Self Storage.

Rated 5 out of 5 stars

First Class storage unit

I have used Cinch storage in Bicester in the past and when I needed another unit recently I didn’t look anywhere else, Leanne is just so friendly and helpful as are the other staff, the unit itself is spotlessly clean and has great security measures in place , can’t fault them and I have no hesitation in recommending their services .

14 November 2025
Unprompted review
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Reply from Cinch Self Storage

Thanks so much for the 5-star review! We're delighted to hear the team looked after you and that everything was quick and easy.

Rated 5 out of 5 stars

Excellent storage experience from start…

Excellent storage experience from start to finish! The facility is clean, secure, and easy to access. The staff are always friendly, professional, and incredibly helpful. I feel completely confident storing my belongings here. Highly recommend!

20 February 2026
Unprompted review
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Reply from Cinch Self Storage

We really appreciate your kind review. It’s great to know you had a smooth and positive experience with us, thank you for choosing Cinch!

Rated 5 out of 5 stars

We used the Cinch Self Storage facility…

We used the Cinch Self Storage facility in Newbury, Berkshire. The staff were always kind, helpful and considerate. We would definitely recommend them to other customers.

24 February 2026
Unprompted review
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Reply from Cinch Self Storage

Thank you for the wonderful feedback! The team always aim to make storage as simple as possible, so it’s great to hear we delivered.

Rated 5 out of 5 stars

Delighted with my experience at Cinch…

Delighted with my experience at Cinch Self Storage. David and Phrancis guided me through the process, showing me a range of units. They explained everything clearly and efficiently. I feel very reassured about the security of the units. They took all the stress out of the move. Thank you

23 February 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the fantastic review! We’re really pleased everything went smoothly and that the team were able to help.

Rated 5 out of 5 stars

The staff at Cinch Storage Brentwood…

The staff at Cinch Storage Brentwood are amazing! I've been in my office now for 5 months, Mark, Maddy and John have been so helpful from day 1.

23 February 2026
Unprompted review
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Reply from Cinch Self Storage

We appreciate you taking the time to leave such a positive review. It’s great to hear you had a great experience with the team.

Rated 5 out of 5 stars

Great storage place

Really friendly, efficient and attentive staff. Always have been very helpful. This is the second time we have used Mitcham Cinch, wouldn't go anywhere else now. Good selection of units too with straightforward systems for access.

21 February 2026
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Reply from Cinch Self Storage

Thank you for the 5 stars! We’re delighted you had such a positive experience and that everything worked well for you.

Rated 5 out of 5 stars

Dawn was so helpful

Dawn was so helpful, from start to finish I was at ease. Dawn explained everything in detail with professional and friendly service.
Dawn went above and beyond to help me find the correct unit, showed me the best size and price.
Can not be more thankful for everything Dawn done for me.

18 February 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for your great feedback! We're really pleased you had a positive experience with us and we hope to see you again if you ever need storage in the future.

Rated 4 out of 5 stars

Safe environment

Safe environment. Everything clean. Great lighting. Lovely people. All very helpful.
Lost 1 star due to regular cost increases. Maybe it’s just the way life is. I’d still use them again.

19 February 2026
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Reply from Cinch Self Storage

hanks for your review! We're really pleased to hear you found the facility clean, well-lit and a safe environment, and that the team were helpful and welcoming during your time with us. We appreciate your feedback regarding pricing as well, and we’re really glad to hear you’d still choose Cinch again in the future.

Rated 5 out of 5 stars

Going the extra mile

I used the Brentwood, Essex facility which was managed by great staff. They provided excellent customer service and were professional, helpful, patient and a good laugh! They went the extra mile when I couldn’t remember my padlock code by getting out the bolt cutters ; no fuss, just got on with solving the problem. Would highly recommend Cinch to anyone. Well done all.

17 February 2026
Unprompted review
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Reply from Cinch Self Storage

We really appreciate your kind feedback. It’s great to hear you had such a positive experience and that the team were able to help every step of the way.

Rated 5 out of 5 stars

Cinch Storage Brighton - Great staff!

Both Stuart & Jack offered outstanding service at the Cinch Storage development in Brighton. Although I only had a 3 month contract with them before moving, they really were helpful. 100% recommend them and Cinch!

13 February 2026
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Reply from Cinch Self Storage

Thank you so much for the amazing review! We're thrilled to hear you had such a positive experience with Cinch. If you ever need anything at all, the team is always just a phone call away.

Rated 5 out of 5 stars

Excellent storage facility

Excellent storage facility. Usually clean and very helpful staff team. I've been there for 6 years now and the team have always made me feel welcome. The office team are always keen to help if I raise any issues and there's always someone on site during office hours.

17 February 2026
Unprompted review
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Reply from Cinch Self Storage

Five stars – we love to see it! Thanks for taking the time to share your experience. It means a lot to the whole team.

Rated 5 out of 5 stars

New units at Newcastle

The Newcastle unit has just opened and I'm very impressed with the setup. Adam arranged my contract, tailored to what I need, and it was really easy to set up. Both Adam and Dan are really friendly and helpful. Highly recommended storage and exactly what I need x

16 February 2026
Unprompted review
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Reply from Cinch Self Storage

This is brilliant to read – thank you! We work hard to make storage simple and stress-free, so it’s great to know we delivered.

Rated 5 out of 5 stars

Great facility and great staff.

The new Shoreham site is great and full of really helpful staff. They went above and beyond allowing me to come while it was still be finished as I was in need of storage unexpectedly. The facility is really accessible with lots of parking and easy access. Rates are more competitive than other local providers which sealed the deal. Worth checking them out if ever in need of storage.

17 February 2026
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Reply from Cinch Self Storage

We really appreciate you leaving such a fantastic review. Thanks for choosing Cinch – we’re here whenever you need us again!

Rated 5 out of 5 stars

On the ball!

Used the Newcastle Branch located in Blaydon. Friendly, helpful and understanding of the customer needs, No pressurised selling and make sure that the customer gets what they need at a very competitive price. Adam and Dan are doing a great job and I would recommend Cinch for all of your storage needs.

16 February 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for the kind words! It’s great to hear everything went smoothly for you. That’s exactly what we aim for.

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