Churnet Valley Garden Furniture Ltd Reviews 

244
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality, robust wooden materials, and very reasonable market prices of the various outdoor products available for purchase. People are also consistently pleased with the prompt delivery service, noting that orders arrive securely packed and are expertly handled by polite delivery drivers. Some reviewers were not happy with receiving damaged parts, such as cracked rear panels or minor structural scratches upon product arrival. Consumers additionally mentioned facing recurring issues with missing hardware components, poorly fitting wooden pieces, and unexpected practical challenges during the final assembly process.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items like sheds, benches, and summerhouses are... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well constructed,... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting prompt arrivals and smooth order... See more

Staff

Customers had positive experiences with staff, consistently describing everyone as helpful, professional, and... See more

Price

Clients share positive opinions on price, highlighting that the costs are very reasonable and fair for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are absolutely over the moon with our corner Summerhouse. It was fitted by John and Sergei who were both extremely friendly and skilled. We found the price to be reasonable compared to other compet... See more

Rated 5 out of 5 stars

Really good looking, sturdy Chatsworth summerhouse. Got a good deal with free installation thanks to the August sale. Constructed by the friendly and efficient team of James and Harvey, and now look... See more

Rated 5 out of 5 stars

Simple ordering process, our order arrived on time expertly packed. When we alerted the customer team that the assembly instructions and fittings were missing they were sent by post the same day. Wo... See more

Rated 5 out of 5 stars

I ordered a log store to replace my previous one. Excellent communication throughout and delivered in a timely manner. Unfortunately there was some damage to the rear panel which had clearly happened... See more


Company details

  1. Furniture Manufacturer

Written by the company

We are a family business operating in the Staffordshire Moorlands, where we have a workshop from which we produce high quality wooden garden furniture and structures. We have over 45 years of combined experience in carpentry, which we have merged with engineering precision and a flair for design to create uniquely beautiful, functional and sturdy furniture. We pride ourselves on customer satisfaction, and it’s a job that we enjoy so every effort is put in to ensure an excellent product.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

244 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(244)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product

Great product, hiccup with the courier but thanks to Churnet Valley customer service speedy resolution, the package arrive a couple of days later. Very pleased it’s a good looking mini store for miscellaneous garden stuff/dog toys/waterproof covers etc. Fabulous!

13 May 2025
Rated 5 out of 5 stars

Great purchase

Great purchase and very happy with my wood store, easy to put together and very good quality. The company emailed and kept me updated about delivery. Easy to deal with. 10/10

8 May 2025
Rated 5 out of 5 stars

Churnet valley riviera arbour

Delivery was exactly on time. The arbour was assembled on site by James. Really happy with the quality of the timber and comfort of the arbour benches and overall look of the finished product. Looking forward to some summer days to sit out end enjoy it but looks great as a garden feature also when not in use.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Solid garden furniture

Good website for ordering. Happy with communication for delivery. Finally absolutely love our table. Looks great with the chairs already ordered. No hesitation in recommending.

6 May 2025
Rated 3 out of 5 stars

could be good with new customer service person

Wanted this swing seat asap ,delivery 5 to 10 days after 10 days it still had not left the depo, then it had to go to the courier , found another one in a local store and bought that so cancelled order ,Nita left me hanging did not respond to emails and refused to answer my phone number( Likely she blocked it ) so whilst on hold we used another phone which was picked up in seconds , she was abrupt on the phone not ideal for so called customer service ,luckily we spoke to Mark one of the managers who was excellent sorted out the problem and gave me a full refund he is five stars Nita one star .

15 May 2025
Rated 5 out of 5 stars

Great furniture from Churnet valley.

The out door furniture I purchased from Churnet valley was just great for what we need.1 table 1 double seat 1 single seat leaves me space for a wheelchair user.
The furniture set up is very good really pleased with it.
Delivery was very good.All at a good price.

14 May 2025
Rated 5 out of 5 stars

Pleasant delivery experience

Delivered on time, one, professional and friendly delivery man (James ) managed easily too erect the arbour which now looks good and sturdy. Only had a couple of weeks, but seems fine.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

The garden room looks great

The garden room looks great, I'm very happy with it. Swiftly and efficiently put together by James. Thankyou

16 May 2025
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you so much for your review, we will let James know that you were happy. Enjoy your Garden Room!

Rated 5 out of 5 stars

Continued great service and products

I have used Churnet Valley in the past, having bought garden benches and tables from them, so I have no qualms about continuing to use them. Speedy delivery and very good quality products.

29 April 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for being a loyal customer, it is much appreciated! Enjoy your new products

Rated 4 out of 5 stars

Delivery service need to ensure online detail are updated.

The company dispatched promptly but I was unable to track progress of delivery status as the link for the delivery progress was not updated online. Unable to determine delivery date. Contacted Churnet Valley who took prompt action resulting in a telephone call from delivery company. Email received confirming delivery date. The product was well packaged when delivered and placed where requested.

28 April 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for taking the time to write a review, sorry to hear about the glitch with the tracking information, sometimes this is out of control. We hope that you are enjoying your product and thank you for choosing CVGF!

Rated 5 out of 5 stars

A great addition to the garden

A great addition to the garden. Would buy again if we had room for another one. Dis not take long for delivery and everything went smoothly. Thabks

28 April 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

So happy to hear your experience with CVGF went smoothly, thank you very much for taking the time to write a review.

Rated 4 out of 5 stars

I bought a garden arch

I bought a garden arch. The product itself seems really good quality and the company themselves were really helpful. Reason for dropping one star is because of poor communication from the delivery company

24 April 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thanks for the great feedback! We're sorry the delivery communication let things down — we’re working with our couriers to improve this. So glad you love the arch.

Rated 5 out of 5 stars

Four Seasons Garden Room

Four Seasons Garden Room delivered on time, unloaded and built very quickly by James. Friendly man and good quality furniture. Really pleased with it, thank you.

16 May 2025
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for taking the time to write a review and we will let James know that you were happy. Enjoy your garden room!

Rated 5 out of 5 stars

Stress free, excellent service.

Ordered the garden room. It arrived on time and was quickly erected by a professional and friendly driver, James. He made the experience stress free and the result was wonderful. Excellent service. Thank you.

13 May 2025
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for your review, it is much appreciated. Hope you have a wonderful summer in your garden room for years to come!

Rated 5 out of 5 stars

Good service and product.

Very good service and product.

15 April 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for taking the time to write a review, it's much appreciated.

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