Great service happy with item, as per seem on the website. Great communication when item is in transit safe purchase with money return.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Buying a used, valuable, (if not even historic) watch of course is a hassle. The watch needed authentication and technical inspection directly at the manufacturer, including a certificate of orig... See more
This is the second watch I've bought from Chrono24. Both purchases went through without a hitch - the dealers were honest and the watches were delivered promptly in condition as described. Love the es... See more
Company replied
Have been purchased 2 times on this platform, from both independent seller and trusted dealer, and the experience was satisfied so far. Of course, those sellers I made transaction with, are real dea... See more
Company details
Information provided by various external sources
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 302,538 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Contact info
Haid-und-Neu-Straße 18, 76131, Karlsruhe, Germany
- www.chrono24.sg
4.8
Excellent
689 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Legit experience
Legit experience, trusted checkout is a lifesaver when needed. Reliable customer service, reputable sellers.
11 July 2022
Unprompted review
Reply from Chrono24
Dear Mr. Sidhanand,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
Bad experience
Chrono24 took too long to verify my identity despite me providing pictures of my passport and identity card. I had reiterated my purchasing history with Chrono24.
My recent order TC-5235212 was eventually cancelled by the seller since they did not receive the payment which I had already paid Chrono24 more than 3 weeks ago. Kindly look into this matter urgently.
Charles
7 July 2022
Unprompted review
Reply from Chrono24
Dear Mr Lee,
As a payment service provider, MANGOPAY must comply with the "Money Laundering Act" and ensure there are no attempts at identity theft. We, therefore, required a copy of your photo ID during registration so that MANGOPAY can confirm your identity.
The security of our users is our priority, we apologies for any delays.
If you have further questions, please don't hesitate to call us. We are available Monday to Friday from 9:00 a.m. to 6:00 p.m. CET.
We hope that you understand, and we look forward to your next visit to Chrono24.
Kind regards,
Your Chrono24 Team
Secure payment and on time delivery
Found the watch I was looking for on the Chrono24 site and the retailer send the watch in a protective package. Received it within the delivery period stated.
3 July 2022
Unprompted review
Reply from Chrono24
Dear Sam S,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
As a 1st time buyer in Chrono
As a 1st time buyer in Chrono, i love chrono . I called Germany office and ask about question that i had in my mind, operator was explained to me and answer my question . So thank you so much for this .
29 June 2022
Reply from Chrono24
Dear Hlwan,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
Chrono24 provide excellent escrow…
Chrono24 provide excellent escrow payment service which allow buyer to rest assure of the arrival of the watch purchased & quality satisfaction. Looking forward to buy watches from Chrono24 again.
27 June 2022
Reply from Chrono24
Dear Mr. Tan,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
Reply from Chrono24
Dear Mr. G,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
Everything went very well
Everything went very well. Received the watch slightly earlier.
22 June 2022
Reply from Chrono24
Dear Mr. Ryabchenko,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
I enjoy Chrono24 as it has proven to be…
I enjoy Chrono24 as it has proven to be trustworthy. It gives me the feeling that chrono 24 will do its best to make sure that buyers are not cheated. It also provide a wide range of reliable sellers
19 June 2022
Reply from Chrono24
Dear Mr. Chua,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
Safe and legit
15 June 2022
Reply from Chrono24
Dear Mr. Hao,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
First experience was great
First experience was great. The escrow account service they provide worked well.
7 June 2022
Reply from Chrono24
Dear Mr. R,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
Excellence service will strongly…
Excellence service will strongly recommend to my friends. Tot there’re still lot scam at other platform but chrono24 still a trust worthy platform.
3 June 2022
Reply from Chrono24
Dear Mr. Tigerwood,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
It was a breeze selecting and…
It was a breeze selecting and purchasing was such an ease but the price includes a GST government service tax even though it’s not brand new and purchased overseas?
1 June 2022
Reply from Chrono24
Dear Mr. Tulsi,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
Trusted platform definitely recommended
31 May 2022
Reply from Chrono24
Dear Mr. Leong,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
A professional platform where…
A professional platform where horologist finds their beloved pieces!
It caters to a broad price choice against price watch alternatives and provides an exclusive consideration time frame for purchase. It also provides an investment timeline on pieces purchased on their price appreciation.
29 May 2022
Reply from Chrono24
Dear Jarvis,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
Very satisfied
28 May 2022
Reply from Chrono24
Dear Mlelee,
Thank you for using Chrono24.
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
A trustworthy website & a platform that…
A trustworthy website & a platform that is selling authentic luxury watches around the world. Customer service help desk is very responsible and react fast on my query too.
19 May 2022
Reply from Chrono24
Dear Ms. Tan,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
I am quite surprising that received the…
I am quite surprising that received the watch within a week times
17 May 2022
Reply from Chrono24
Dear Mr. Chia,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
A reputable online site to shop for your dream watch!
Convenient, authentic and secure. Great global marketplace to find genuine watches at great prices if you look hard enough!
16 May 2022
Reply from Chrono24
Dear Mr. Jin,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
It will be great if Chrono 24 can make…
It will be great if Chrono 24 can make more payment options when it comes to purchasing.
12 May 2022
Reply from Chrono24
Dear Steven H,
Thank you for using Chrono24. We would like to thank you again for your feedback.
Your insights enable us to continue improving our online marketplace for you and other fellow watch enthusiasts.
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
We look forward to your next visit to Chrono24.
Your Chrono24 Team
Excellent service
Excellent service. I would highly recommend to anyone interested in purchasing coveted timepieces. You have the access to an international market with the security of a single point of contact. Very happy with my purchase. Thank you.
5 May 2022
Reply from Chrono24
Dear RH,
Thank you for using Chrono24.
We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.
Your Chrono24 Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.