chopstixnoodles.co.uk Reviews 

216
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the tasty food options, pleasant menu variety, and genuinely friendly service provided by staff members at various restaurant locations. Many people appreciate the quick meals, satisfying portions, and welcoming atmosphere when dining out with friends and family. Some reviewers were not happy with the slow service times, unexpected order mix-ups, and recurring issues regarding food consistency across branches. A few other people also felt that certain dishes lacked proper flavor and experienced disappointing staff attitude during their visits. However, some customers also noted instances of dry meals and occasional difficulties when communicating with employees.

What people talk about most

Product

Customers had ambiguous experiences with product, as opinions on food quality and offerings varied widely.... See more

Quality

Reviewers highlight ambiguous aspects of quality with varied experiences reported. While many customers... See more

Staff

Users describe ambiguous interactions with staff. While many reviewers report frustration with rude, slow, or... See more

Service

People report ambiguous experiences with service, as opinions are heavily divided among reviewers. Many... See more

Location

Clients share ambiguous opinions on location, reflecting mixed experiences across different branches. While... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I do like the taste however just recently the guy at the counter was cleaning with a mop in his hand; as soon as he saw me approaching he asked me what I'd like and then grabbed the box without washi... See more

Rated 3 out of 5 stars

I would suggest that they add pepper on their noodles because its one of the key ingredients of noodles and chicken. It will make a big difference 👍

Rated 3 out of 5 stars

The food was ok, a like cold, there was no spring rolls which were supposed to be with the meal. I rung up and they said not their problem, I contacted Deliveroo and they said not there problem. If it... See more

Rated 3 out of 5 stars

Food was quite nice however not great, the service was excellent and we were served by Lipika who was very friendly and kind! We visited the Newcastle Upon Tyne (High street) restaurant!


2.8

Average

TrustScore 3 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(216)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I visited Chopstix yesterday alone and…

I visited Chopstix yesterday alone and again today with my son. When visiting yesterday I ordered a large box meal. When I went to pay I asked if I could use my app to earn points but was told this option wasn't available at this branch which while it isn't a major thing, seems quite disappointing that we can gain while making purchases in comparison to other branches. Also, I was told that they didn't have a penny to give me the exact change I was due so was "I okay to take less change" I mean 1p is nothing as long as it happens once but had the role been reversed would they have accepted less from me if I was short on the price of my food. The food however was delicious, so no complaints on that front. Today's visit my son only wanted noodles, so I asked if I could get a regular box (2 toppings) but have the toppings in a separate box. They sorted it out, gave me the toppings tub and I have to say, what I received felt like a single topping rather than 2. There was hardly anything there. There branch was also filthy. There was chicken on the floor. Noodles on tables and rice as well. Now, while it would be nice for previous customers to clean up their own mess, it would also be very proactive for the staff to ensure the tables are cleaned every so often. Let's hope the next visit is a bit better.

29 March 2026
Unprompted review
Rated 1 out of 5 stars

The Chopstix in Lewisham

The Chopstix in Lewisham is absolutely TERRIBLE!
Always smells really weird in there, the staff are extremely rude. Don’t even have the decency to greet you. The only thing you’ll hear from them is “what do you want” Awful.

Their so called “customer service” department is just as bad.

I wrote a long winded complaint about my bad experience, and then after over an entire WEEK, I got the most generic response back.
Absolutely dreadful company. I’ll never give these people my money ever again.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Just like to say how nice the food was…

Just like to say how nice the food was from the Chopstix on site at Butlins Skegness (September 2025).
A few of us went to one of the weekenders they had & we got food from there all 3 nights.
Really nice. Tried most of the food they had available. Very good.
Tried a few of the ready meals they're doing now at Iceland, pretty decent as well for a microwave dinner

5 September 2025
Unprompted review
Rated 2 out of 5 stars

Chopstixnoodle Manchester.

Chopstixnoodle Manchester.
Advert on Uber eats looks lovely, delivery took ages, food luke warm, portion was for a child, very disappointed. I paid over £29. I would not recommend this business.

20 February 2026
Unprompted review
Rated 3 out of 5 stars

I do like the taste however just…

I do like the taste however just recently the guy at the counter was cleaning with a mop in his hand; as soon as he saw me approaching he asked me what I'd like and then grabbed the box without washing his hands. I confronted him right there and he was apologetic, washed his hands and wore gloves.
this is just for the managers to promote hygiene practices

17 February 2026
Unprompted review
Rated 1 out of 5 stars

It’s no wonder this branch has so many under trained staff members

It’s no wonder this branch has so many complaints about late arrivals and cold food; the staff are intentionally obstructing the delivery process.

​I followed the app instructions to the rear entrance, but with no signage, no doorbell, and no one answering the phone, I had to walk 400 yards from the car park in heavy rain and freezing slush to the front desk. Despite seeing me soaked and holding my thermal bag, the staff member refused to hand over the order sitting right behind him. He sarcastically demanded I walk back, drive a quarter-mile around the building, and try the back door again. He even got another staff member to join in and laugh at me.

​This 'power trip' behaviour is exactly why your customers are getting cold food. Instead of a 10-second handover, they chose to delay the delivery by 15 minutes just to mock a driver working in bad weather. Absolute lack of professional standards or respect for delivery partners. If you want your food hot and on time, avoid ordering from here until management addresses the toxic attitude of their staff.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Visited Chopstix in Brighton and was…

Visited Chopstix in Brighton and was served by a lovely man called Jake. He was very knowledgeable and went out of his way to help. A credit to chopstix and clearly an asset to the company.
I wish more customer serving roles could take a leaf out of his book

29 December 2025
Unprompted review
Rated 3 out of 5 stars

Today I visited there with my family

Today I visited there with my family. Unfortunately today’s noodles wasn’t like before we tasted. Today it was much drier and tasteless but chicken was good as like before.

28 December 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look