Choices Reviews 

Great work from Ebony sorting out a challenging situation . Her perseverance insures that my tenant was happy and so was I

Attention!!!!
Attention !!!
Croydon landlords
this company are advertising rent grantee however if the tenant does not pay they will redirect all the charges.
Share your experience with choice in TrustPilot to stop false advertising

Both Nikki and Shiquerah have been great in moving ahead with the eviction process and have kept us constantly updated . Very professional and friendly team

Shannon from the South Croydon office was able to answer all the info I required while helping my son to move house.

Robyn is super helpful whenever it comes to any queries of mine. He is very supportive and understanding and picks up the calls straight away (even if I call a little too much!). He is patient and sorts out all my questions in regards to the property. Keep up the good work!

I am very greatful to work with choice state agent and Robyn Copperthwaite he is very responsible person. I had face a problem about my washing machine whenever i contacted him he response very soon and most greatfull thing he manage me a new washing machine. It was very amazing.

The company have been great for me in terms of moving in to a new place. Robyn has been helpful by dealing with my enquiries in an efficient way.
Very grateful to work with Choices as the transition was straight forward.

I have had the pleasure of dealing with Rachel Nichols for a few years now, she manages my rental property in the Croydon area. Rachel is brilliant at her job! She is professional,friendly and quick to respond,furthermore she is an able problem solver when issues arise with my tenants.I always feel confident knowing that Rachel is managing my property and I highly recommend her.

Robyn was incredible and very professional professional. Thank you for all your hard work.

Deceptive & fabricating
i rang to arrange a viewing on a flat i saw advertised on rightmove. The ad stated that it was first uploaded to rightmove June 2024. After I'd clearly stated the address the agent immediately said that is the one which is under offer but yes you can still go to see it. I pointed out that it seemed odd that the flat had been on the market 10months and now is suddenly under offer. He then said he'd made a mistake and was terribly sorry, he'd misheard the address and was referring to another flat. I gave my details and situation and he had a chat with me about my situation.
I asked if i could view the flat the next morning, he declined saying his colleague wasn't available/had other viewings elsewhere then so i asked if i could arrange a viewing in a week. He said perhaps.
He then started saying once more that the flat was under offer. I pointed out that he had just told me he'd made a mistake and had indicated to me it was another flat but he said this flat was under offer. I commented it seemed odd that the flat had been on the market all that time and was now under offer. He went into a story about how there had been an awkward tenant who had blocked viewings by not being available but now it was empty and an offer had been made. The buyers financial status was currently being checked for authenticity.
I feel as if i caught the agent out and he'd been trying to backtrack, he was trying to create a sense of urgency by saying it was under offer. BS if you ask me, he scorned me saying he was trying to help me. How is it helping by pretending a place is under offer, i bet anything this piece of info is dubious, all UK estate agents distort the truth, either by advertising photoshopped pictures or telling you BS about how there has been SO much interest, i'm sure there has!

I have just recently moved to London, and i’m pleased that Choices are managing everything for my rented property. I am also glad that Robyn was assigned, as he been exceptional. Our requests are always attended to diligently.

Shiquerah is very helpful and always happy to assist whenever I call.

Worst people I have seen...they don't care ...they just don't care...they leave you in mould and disrepaired house fir a year still they want the visits ...after their regular visits they don't fix the problems...I was living in this mouldy house yet paying correct amount of rent...after 1st year when the idiot landlord tried tent increase, they didn't fight for me...on the contract renewal they did the whole referencing process and told me that we are renewing the agreement...then next morning out of nowhere they called me and said that idiot landlord is not happy to proceed.
This is a useless company to work with.

Choices have been very good. the flat has been managed by them for 18 years and although some bills were missed every now and then we have established very good communication and understanding facilitating the property as on overseas landlord.

Particularly Shiquerah and Satheeskumar have been amazing to work with : )

Landlord and tenants beware.

I am writing this review from a landlord and tenant perspective.

Repairs that should be looked into immediately are ignore which are damaging the property i.e leaks. You have to constantly chase them. I have outstanding repairs going over a year that are still not fixed.

From a tenants perspective, they are only concerned about the Landlords wishes. You can be without heating, water and even gas cooker for weeks just because the landlord wants his own contractor to attend to the repair which could leave you without heating, water and gas cooker for weeks and Choices do not care about the impact on you. Anyone that wants proof of all this let me know as it is all on email. Awful service.
Property manager once told me to use the oven after being without heating and hot water and no gas cooker for over a week. Absolutely shocking!
They need to be investigated.

I am Bernie, I have couple of flats that we rented out by choice.
I had few issues recently and I am really happy with Ebony’s help we have resolved the issues quickly and efficiently . Well done and thank you for all your help Ebony. You are a true asset to Choice .

Had a major leak in my flat, needed a month's worth of work in my room and I was ill.

Robyn Copperthwaite made sure I had a different room to stay in whilst the work took place and he made sure I was properly compensated financially.

The staff at Choices work hard to ensure that you have a well checked, decent standard of living, regardless of any setbacks that might happen in life.

Great people, thank you Robyn

Good and effective communication from Chantel. She is very polite and helpful.

Perfect communication

Very good service