I have been with Choices for the last 5 years and have worked mostly with "Rachel Nichols" who right now holds "Deputy Manager" position at Choices. During this whole term, I have found this lovely la... See more
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Company details
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Estate agents & Lettings agents in Bromley, Crawley, Redhill, Horley, Croydon, Caterham, Coulsdon, Sutton & Central London
Contact info
United Kingdom
- info@choices.co.uk
- www.choices.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 44% of negative reviews
Typically replies within 1 week
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Choices were fantastic in every way
Choices were fantastic in every way ALL the staff were very helpful and considerate, from Emma in the office to Danny who helped me with the alterations to meet my needs and Steve who delivered the bike and took my part ex. i would very much recommend this motorcycle dealer, they have awesome bikes that come with a warranty and the choice they have in stock is exceptional, from scooters to Harley-Davidson cruisers

Reply from Choices
CHOICES Ms Shiquerah Smith
Have worked with Ms Shiquerah Smith for about 2 years now. She is prompt in replying, thorough and reliable in her tasks. Would recommend her.
Always a very professional service from…
Always a very professional service from Shiquerah at Choices.
Very Professional
I’m very happy with Choices. Always helpful & understanding. Shiquerah especially has always been very kind/professional, helping me to understand things & deal with issues that I’m not familiar with as we only have our old home as a rental property.
I would highly recommend Choices.
Problem solved
I rang Choices as I needed help from a letting situation years ago. I spoke to Nicole who handled the call. She emailed me my old contract which helped clear up the problem. Very professional 5 stars.
Ebony help me a lot very good service…
Ebony help me a lot very good service thank you very much
Professional and friendly people.
Professional and friendly people.
Props to robyn for all his help.
"Unprofessional and Unhygienic"
I had a very disappointing experience with CHOICES due to their poor service, lack of hygiene standards, and unprofessional conduct. Despite repeated complaints, the bathroom was left in a filthy state, and the agency showed no urgency in resolving it. Communication was chaotic, with messages often ignored and no coordination between the agency and landlord. It took nearly four stressful months, endless emails, and a formal dispute with evidence just to get my deposit back. CHOICES clearly prioritizes money over tenant well-being and shows no accountability. I strongly advise avoiding this agency if you expect even basic professionalism.
Ebony Ramsey is a credit to your business
Ebony Ramsey is a credit to your business.
We rented a property off choice’s and asked for works to be carried out and if the landlord agreed we would put in an offer of rental. This was all done and accepted. On moving in we noticed none of the agreed work had been carried out and contacted Ebony who was very professional in the way she handled the situation and sorted out the issues quickly for us. As we were moving in a number of other problems arose so abayı contacted Ebony at least 2 times a week for about 3 weeks she was always very professional in her approach and kept us informed of what was happening at all times she was quick to respond to any problems that we had and if it hadn’t of been for her we probably would of pulled out of the rental. Thank You Ebony you’ve been amazing.
Terrible service and communication
Terrible service and communication, I have reported issues with my house for the past 2 YEARS, and recieved no response!!! I have to keep asking and reminding them to even take the smallest action, and yet still nothing has been done. They emailed me threatening to evict me for not paying rent even though i did, only to find out the next day that they had a problem with the system, and i haven't even recieved AN APOLOGY. Worst agency i have ever been with, avoid being with Choices at all costs!!!
Stars at Choices
Sam, Shannan and the rest of the team are exceptional. Their professionalism, standard of approach and good heart gives me confident going through with the rental process. Though still in the process, i can not fault them at this time. Job WELL DONE guys
Daniel at Choices got our problem…
Daniel at Choices got our problem sorted quickly and promptly without wasting anytime
An excellent and perfect communication
My husband and I received an excellent communication from Millie and Fuhad in regards to our new tenancy agreement.... They are fantastic. 👍
Am really happy to say I find all the…
Am really happy to say I find all the processing easy and understanding because all the process went well, their manner of communication and expression was excellent.
Much appreciated ( Millie and Fahad).
Nicola
Nicola, as always, has been very helpful and knowledgeable in answering my questions.
Shannon and Millie were amazing
Shannon and Millie were amazing! Turned every extremely quickly! Thanks for your help
My partner and I are happy to have…
My partner and I are happy to have rented a nice apartment from Choices.
Daniel of the Choices Estate is the best. He made sure that we settled in comfortably. Always quick to resolve issues. A very good communicator.
Thanks Daniel for everything, we appreciate it.
Kudos to Jamie👌🏽, who started the renting process. Jamie followed up on us through the documentation process and always happy to help.
Thanks Daniel and Jamie once again. We love our apartment.
I asked Ebony for a copy of the…
I asked Ebony for a copy of the agreement, and she provided it straight away. Really quick and helpful service!
Since Choices have become landlords at…
Since Choices have become landlords at my property, there has been a positive shift. The property has been cleaned more often, matters are resolved promptly and communication is good with someone from the team always available!
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