Choicequote Reviews 

528
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, often highlighting how agents explain complex details clearly and make the process smooth. Many people found the service to be excellent, noting the efficient and stress-free approach to setting up or renewing policies. The customer service is frequently described as exceptional, with individuals appreciating the dedicated support and positive interactions received. However, some customers also noted issues with communication and follow-up. A few people experienced unhelpful or rude staff interactions, where information was unclear or requests for assistance were met with reluctance. Some reviewers were not happy with the follow-up customer service after initial business was secured, and others mentioned advisors lacking clarity or knowledge.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and clear... See more

Service

Users describe positive interactions with service, highlighting thoroughness, efficiency, and expertise from... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive thanks to Mohammed Islam for all your help in setting up the Motor trade insurance for my new business Mohammed was very professional, polite, helpful and extremely knowledgeab... See more

Rated 5 out of 5 stars

I was given this company No by a friend because it’s my 1st time getting my own insurance Spoke with a guy called Adam Anderson who was very professional and helped me through the whole process At... See more

Rated 5 out of 5 stars

A massive thanks to Arron Pownall for all your help in sorting out my insurance at a very stressful time you were very professional exceptionally helpful and did exactly what you said you could do. Br... See more

Rated 5 out of 5 stars

Absolutely fantastic service by Kyle. Was completely honest and got me the best possible price even beating my current insurers plus other quotes. I would highly recommend. And once again thank you


Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in car, taxi, haulage, motor trade, courier and motorbike insurance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

528 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(528)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support from Charlie!

Managed to get my Trade policy from Charlie who has been an absolute star and a pleasure to deal with. Very helpful went above and beyond to get me all the help and support needed to get the best solution for my business needs!

30 October 2024
Unprompted review
Rated 5 out of 5 stars

We are in the process of setting up our…

We are in the process of setting up our own used car business and was recommended to contact Kyle Lloyd by a friend of mine which we are glad we did. Kyle was very informative and helpful throughout the whole process and made us feel at ease. Great service with also a very friendly approach.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Had a very great experience with them from the start. My first ever motor trade policy so I was a bit unsure about how to go about it. They talked me through it all giving me advice and even managed to sort out extra cover for my personal car. Highly recommend, they were also the cheapest quote I had and gave a higher level of cover including performance vehicles. Dealt with Matt and Kian both very helpful

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Today had a very positive experience…

Today had a very positive experience with Gallagher insurance broker. Kian, insurance consultant had helped me a lot with documentation and references. Really appreciated in depth knowledge and effort provided today support me.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

I spoke to a young man called Mohammed…

I spoke to a young man called Mohammed Islam, very well spoken, very knowledgeable experienced and understood all my needs to a specific trade policy, even after giving me his best quote went that little bit further to keep my business by getting close as he possibly or physically he could to get my business and then convincing me his company was reputable and established with decades of years of experience, I decided to go with Gallagher's especially the fact he was very polite and like I said went the extra mile to help and convince me to take out the policy.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Just spoke to Kian from the business…

Just spoke to Kian from the business team, needed to sort a few issues and I have to say that he was extremely helpful and he put me at ease. Have to say he’s customer service is second to none. Top guy.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Spoke to a guy called Kian Nield…

Spoke to a guy called Kian Nield relating to some amends to my existing trader insurance. Kian listened and understood my queries very well and resolved them quickly. Thank you Kian, Hope I get you again next time when I call.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

I have just renewed my Motor Trade

I have just renewed my Motor Trade Policy and had the pleasure of dealing with a Mohammed Samiult at Gallagher's.
The most polite knowledgeable and helpful young man you could ever wish to deal with.
He simply made the entire process splendid and I can't praise him highly enough.
Thank you Mohammed.
Mem of Mi Prestige

11 October 2024
Unprompted review

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