Choice Furniture Superstore Reviews 

15,269
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note the exceptional quality of the furniture pieces, describing them as beautiful, sturdy, and representing great value for money. Consumers are also very pleased with the efficient delivery service, noting that delivery personnel are polite, helpful, and handle items with care. Many people mention that ordering through the website is straightforward and accompanied by regular, clear communication. Some people were dissatisfied with significantly delayed delivery schedules and long waiting times for their purchases. Reviewers also mentioned difficulties in obtaining prompt refunds after cancellations and occasional concerns regarding poor item quality.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting that couriers are polite and helpful.... See more

Product

Customers had positive experiences with product, often highlighting the great quality and affordable prices... See more

Order

Consumers find order experiences to be mixed, as opinions vary significantly regarding the process. While... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the beautiful furniture and great... See more

Service

Reviewers mention positive feedback about service, highlighting efficient and professional experiences from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Online ordering was easy and communication was great with regular updates about delivery. It did take slightly longer than advised to arrive at their warehouse before they could deliver. But once it d... See more

Rated 4 out of 5 stars

Very happy with our outdoor table we have just received. Delivery was excellent with an arranged date and a phone call when ten minutes away. Also the delivery men carried the heavy package round to o... See more

Rated 5 out of 5 stars

Our experience in dealing with cfs was first class from ordering to receiving the furniture. We originally placed an order and then decided to add an additional item. This was no problem for the com... See more

Rated 5 out of 5 stars

Website was easy to use, great selection of items in stock, huge amount of choice. Item was an amazing price, as there was a sale & with free delivery. The sofa bed is really gorgeous, it looks fantas... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Blinds Shop
  5. Decoration and Interior Design Store
  6. Living Room Furniture Store

Information provided by various external sources

Choice Furniture Superstore is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across UK. We have our own fleet of van's delivering nationwide to make sure your furniture reaches you in good condition without any transit damages.

Choice Furniture Superstore

Written by the company

inspired by you.
With over 17yrs experience in furniture retail we guarantee you 5 Star pre & post sales service. Customer satisfaction is very important to us and we don’t mind to go an extra mile to guarantee a very joyful shopping experience.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(15,269)

1,102 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience with Choice…

I had a great experience with Choice Furniture Superstore. Ansel was extremely helpful, friendly and professional throughout the whole process. He made everything easy and stress-free, and the service was excellent from start to finish.

I’m very happy with my purchase and would definitely recommend Choice Furniture Superstore. Thank you, Ansel, for your fantastic service! ⭐⭐⭐⭐⭐

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent price

Ordered Maze garden furniture. Brilliant price in . Sale. Excellent service when ordering. Kept up to date with delivery details and order availability.

17 August 2026
Rated 5 out of 5 stars

Customer service

I came in the store and was greeted by a lovely gentleman Ansel, he provided me genuine good advice and made my shopping experience really easy, he was really informative and was the reason I had purchased the perfect table for my new home.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Quality table

Found exactly what I was looking for at a fraction of the price. Really lovely looking table that suits existing decor. Well made and sturdy.

I was kept up to date with the delivery and I was able to choose a delivery slot that suited me.

15 August 2026
Rated 4 out of 5 stars

Good service and communication.

This is a good company. I did have a bit of delay with delivery on my order, however the communication from the company is excellent. The staff are friendly and helpful when you call. Also there is no chatbot or AI actually people to speak to, highly recommend.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Needed to match a lamp table with a coffee table I had already purchased elsewhere. I found one exactly matching on cfs website at a reasonable price and regular updates on delivery. I was exceptionally appreciative of a follow up call to make sure all was in order. I would definitely buy from here again.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service highly recommended

Absolutely fantastic service through out. Firstly got an email after I ordered to confirm a delivery date. On the actual delivery date I got a phone call from driver saying how long he’ll be. Item arrived safely inside my house inside a wooden crate. Opened it all up and it was packaged brilliantly. Really happy with delivery and service

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great table, great service

Great table, took a couple of weeks to arrive. The delivery was a few days before the estimate date. Clear communication throughout regular updates to the delivery of my order. I am vey pleased an Iove my table!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Wow wow what a fabulous piece of…

Wow wow what a fabulous piece of furniture.service was excellent as was delivery.also the after care was brilliant u don’t usually get that .will definitely be purchasing if this company again & would 100% recommend.very happy with my purchase

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Incorrect expected delivery date and LONG wait for refund

Incorrect expected delivery date and it keeps being delayed by 2 weeks on a few occasions even after I raised an issue. When I cancelled the order, the staff then confirmed that refunds are usually processed within 7 to 10 working days but when 10 working days have passed, I had to email them again to then be told that the refund will be processed at the weekend. The whole experience has been a joke - avoid this company.

13 August 2026
Unprompted review
Choice Furniture Superstore logo

Reply from Choice Furniture Superstore

Hi ML,

Thank you for taking the time to leave your feedback. We sincerely apologise for the delays with your order and the frustration caused by the repeated changes to the expected delivery date.

We also apologise that you had to contact us again regarding your refund. We can confirm that the refund has now been processed and should reach your account shortly, subject to your bank or payment provider’s processing time.

We are sorry that your overall experience did not meet the standard we aim to provide, and we appreciate your patience.

Regards
Customer Support

Rated 5 out of 5 stars

Lovely Garden Bench

Really pleased with this purchase. Very comfy garden Bench. Delivery and notification of time slot was very good. I would definitely recommend the Bench to others.

13 August 2026

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