Chips Ahoy Windscreens Reviews 

296
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly local staff for their exceptionally efficient, professional, and thorough work during standard windscreen repairs and glass replacements. Consumers also deeply appreciate the very competitive pricing and the prompt scheduling that ensures their personal vehicles are safely returned to the road quickly. Some people were dissatisfied with unexpected scheduling delays, experiencing repeated missed appointments and frustrating difficulties regarding deposit refunds when jobs were ultimately cancelled. A few customers additionally mentioned poor communication and quite unpleasant phone interactions when trying to get helpful answers about these ongoing service problems.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising the fast and efficient... See more

Staff

Customers had positive experiences with staff, frequently highlighting friendly, polite, and efficient... See more

Price

Consumers find price to be positive, highlighting competitive quotes that are significantly lower than rivals... See more

Customer service

People report ambiguous experiences with customer service, as opinions are heavily divided regarding staff... See more

Product

Reviewers express ambiguous feedback about product quality and availability. While some people are happy with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff are very friendly, professional and accommodating. The entire experience was stress free, with excellent communication. Mark was an asset to the team. With a clear time slot, and a phone... See more

Rated 5 out of 5 stars

Very efficient service from start to finish. Mark the fitter.arrived within the time frame was very courteous and efficient. Within no time the work was completed, giving my husband the advice not to... See more

Rated 5 out of 5 stars

Had a great experience with this company, AJ came out to fit my windscreen and did an amazing job of it, really nice guy too. I was a bit worried at first seeing all the negative reviews but was pleas... See more

Rated 5 out of 5 stars

Alex and Anthony had one of our fleet vans in for a windscreen change and to say it was a challenge to remove was an understatement. They spent almost 3 hours working so so hard to remove the screen t... See more


Company details

  1. Auto Glass Shop

Written by the company

Smashed Door/Boot/Quarter Glass? Stone Chip? Windscreen Replacement? We are a mobile windscreen repair service that can see right through all your windscreen issues! We’re based in Essex, covering parts of Kent and East London too. We know damage to your car can be a right pain, so get in touch today, and with our fast, friendly, and flexible service, we ensure you’ll be comfortably back behind the wheel in no time! http://www.chipsahoywindscreens.co.uk


Contact info

4.0

Great

TrustScore 4 out of 5

296 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(296)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service fitting a new windscreen…

Great service fitting a new windscreen to my sons car, would recommend. Brandon did an excellent job and was friendly and professional and kept us informed of eta. Very happy with ease of booking, next day fitting options, fab communication and top workmanship. Excellent all round. Tracy, Enfield

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Don’t normally leave reviews but these guys deserve one! I contacted them by accident whilst trying to get in contact with national who still hadn’t managed to fit a new windscreen after two weeks and it being priority any cut a long story short spoke to them Thursday morning cancelled my insurance claim with National booked in with Chips Ahoy windscreen was fitted Friday morning Charlie was great polite and got the job done within an hour!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

The engineer did a good job but had to…

The engineer did a good job but had to listen to 5 days of flannel from Anthony in the office. Booked for the following day as an emergency but didnt turn up until 5 days later after paying a deposit. AVOID using this company if you want an easy life and not lied to consitantly. Until they sort themselves out and run a company proffesionally DO not use them.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Windscreen replacement

As I arrived at chips ahoy Charlie greeted me and started working on my windscreen , excellent service very polite and informative, great price , would definitely recommend

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Continuation

Since they tried to make a fool of me, I will report it to all possible regulatory bodies. Let them assess whether the service they offer is at the required level and how well the rights of the customers are protected.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, fast reaction time, can't complain about anything!!!! From initial contact on a Saturday afternoon (yes did waffle on abit but in a good way 😂) to Brandon turning up on Monday afternoon to fit new windscreen, very good and curtious to my partner, which I would like to thank him for and for doing a great job. All in all highly recommend this company to anyone.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Would never use this company again

Would never use this company again. Used them as they promised next day fitting. They then rang the next day to say the fitter hadn't turned up for work so can they reschedule for the tomorrow. This was an inconvenience but not the end of the world.
When the fitter Brandon, was finished he left glass all around and inside the car. He also left loads of glass inside the boot cassette so every time you opened the boot broken glass rattled around. If that wasn't bad enough he also managed to snap the clips on the interior trims so they don't sit flush anymore.
When i contacted Chips Ahoy about this they accused me of braking the trims myself and trying to get them to pay for it. Which now looking at previous reviews is how they deal with all complaints of damage. A real cowboy outfit who now won't even ring me back.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

I had to get my windscreen replaced…

I had to get my windscreen replaced quick due to a chip turning to a crack overnight and these guys managed THE NEXT DAY! Charlie at the Basildon branch was brilliant, polite and friendly and gave great tips for aftercare! Honestly would use these again. So reasonably priced compared to other quotes I had!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

After having my window smashed and another company quoting a ridiculous amount to replace it I found chips ahoy who quoted me literally 5 times cheaper. They were really helpful and friendly and the work was carried out by Charlie. He did it quickly and to a high standard and made sure to tell me some aftercare tips. I couldn't be happier with the work carried out.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service, Charlie in particular was very helpful and professional - I was even offered an umbrella as I was going to pop out for a walk while waiting for the work to be done! Fully replaced windscreen in about an hour! Highly recommend

3 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look