Chippenham Motor Company Reviews 

325
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, professional, and welcoming during the entire vehicle buying journey. Consumers also truly appreciate the clear explanations and smooth service provided when choosing a new car, making the entire overall purchase process remarkably straightforward. However, some reviewers were not happy with communication, noting frustrating issues regarding post-purchase support and staying properly informed about necessary vehicle repairs. Some people also felt that the customer service fell short when trying to get timely responses or assistance after the sale was completed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Users describe positive interactions with service, highlighting exceptional support and clear communication... See more

Customer service

People report positive experiences with customer service, often highlighting staff members who go the extra... See more

Product

Reviewers highlight positive aspects of product quality, noting that their new vehicles are an absolute dream... See more

User experience

Customers had an exceptionally positive experience, describing the process as smooth and without any problems... See more

Reviews shaping this summary

Rated 4 out of 5 stars

John helped me alot when buying my car, he put my mind at ease with the whole process. He explained everything fully, and help me with the finance process. Thank you John!

Company replied

Rated 5 out of 5 stars

We have been kept fully informed during the entire process of exchanging our vehicles for new vehicles. Jack has been clear and answered any questions we have had, even when we have asked them more th... See more

Company replied

Rated 5 out of 5 stars

We bought our first electric vehicle from CMC and had very professional and efficient service from the first point of contact through to picking up the vehicle and have also been contacted after colle... See more

Company replied

Rated 5 out of 5 stars

Had the privilage of purchasing my used Kia Stonic from Lawrence at Kia Chippenham. He was very helpful in fulfilling my requirments and found communication to be very good. Lawrence was quick t... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Kia Dealer
  5. SEAT dealer
  6. Used Car Dealer

About Chippenham Motor Company

Written by the company

Our established family-run business has been keeping Chippenham and the surrounding areas on the road for over 20 years.

From our Bumpers Farm dealership, we represent leading manufacturers including Kia and SEAT, we have access to fantastic new car offers across their ranges. Our extensive used car department has a forecourt full of personally selected and approved used vehicles and our aftersales department offers first-class repairs, parts and servicing for all makes and models.

Based in the heart of Wiltshire, the local towns of Calne, Corsham, Devizes, Marlborough and Melksham, Trowbridge are all within 30 minutes drive time of all three dealerships.

Every member of our staff is fully trained to be a specialist in their discipline, with manufacturer-trained technicians delivering first-class aftersales care, and our sales team offering a friendly, warm welcome. For an outstanding experience, visit our friendly experts at Chippenham Motor Company today.

You can also visit our sister dealership, MRG Chippenham, on Bath Road, Chippenham. Here, we offer an incredible range of quality used vehicles from leading manufacturers. Their approved Ford & Volvo aftersales departments provide top quality care to all makes and models.

Chippenham Motor Company Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Chippenham Motor Company Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.


Contact info

4.1

Great

TrustScore 4 out of 5

325 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(325)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very straight forward purchase for a…

A very straight forward purchase for a new Ateca. Really pleased with the service from Chelelle. New car is amazing.

2 August 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this lovely review Julie. We hope you enjoy your new car and look forward to seeing you in the future

Rated 1 out of 5 stars

Economical with the truth

Do not trust anything they tell you!
We went to see what they had for sale and were ultimately directed to a 2019 Seat Leon Exellence that was in there showroom. Bearing in mind this was a Seat main dealer, it was safe to assume the car on display was an approved used car. We liked the look of it, asked about the mileage, previous owners and service history and were told it was an ex demo plus one owner and the servicing was up to date. What we should have been told was that it was bought in from 'Motorway', an online thing like webuyanycar and that it was an ex-lease hire car with no recorded service history! We contacted them via email and had several exchanges that basically ended up with them telling us to contact the Ombudsman whilst they would be talking to their own legal people. We saw that as a threat and could no way take on a corporate legal department so to put an end to the stress of it we offered the car back to them and reluctantly accepted about £4000 less than we paid. I then wrote to one of their directors who completely ignored my letter! So anyone considering buying from these people, think again or you may live to regret it.

21 June 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Hello Mr Jarmey. We are sorry to hear that you were unhappy with your experience with Chippenham Motor Company. As a SEAT main dealer we do carry SEAT Approved Used vehicles in stock but not all of our stock meets this criteria. We regularly take cars in as part exchange or purchase cars from other sources and sometimes these vehicles do not fit under the Approved Used scheme, but the pricing is always reflective of the vehicle history. Our complaints process is, and always has been, to involve the assistance of our legal team or the Ombudsman if we cannot reach a satisfactory resolution in house. We adopt this process for the protection and benefit of our customers as well as ourselves in all cases and believe the involvement of a third party can often offer an impartial and fair outlook on any dispute. I can confirm your letter has been received at the business, however the director has been away on annual leave and unable to respond thus far. We thank you for your patience while awaiting a response.

Rated 5 out of 5 stars

Fantastic experience with CMC (again!)

Fantastic experience with CMC (again!). My third car I have purchased and it just keeps on getting better.

Great initial contact, quick responses and the offer of a test drive when I arrived.

Chelelle was fantastic in sorting our finance. A real pleasure to deal with. Thank you, you really did make the process so easy.

6 June 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this great review Mark! We hope you enjoy your new car!

Rated 5 out of 5 stars

I`m absolutely thrilled with my new…

I`m absolutely thrilled with my new Arona. Shelelle was a real pleasure to deal with guiding me through and explaining each step. Well done

6 June 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this lovely review Robert. Wishing you many miles of happy motoring in your new car

Rated 5 out of 5 stars

New (22) Seat Ateca Purchase

2nd New car I have bought from the dealership, Great assistance from Chelelle in helping me choose. most happy with how it went.

3 June 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this great feedback! We hope you enjoy your new SEAT Ateca and look forward to seeing you again in the future!

Rated 5 out of 5 stars

Have just collected my new SEAT car…

Have just collected my new SEAT car from Chippenham Motor co. The hand over from Chelelle Punshon was exceptional. Very friendly,professional and meticulous covering every detail and question. The best hand over I have had from this dealer, and I have purchased a number of cars from them in the last decade. Trust this great customer care continues with future servicing.

2 June 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for such great feedback Carole. We are so thankful for your loyal custom and look forward to seeing you again in the future

Rated 3 out of 5 stars

Disappointed in company

Purchased vehicle half way home I noticed a deep scratch on the bonnet, contacted company the next day(as I bought on a Sunday) they didn’t want to know. Eventually they said if u bring it back we will look at chap is here min/wed/Fri. Not much use to me as I don’t drive motorways and work, 100 mile trip each way and then what. If they fix it I can’t get home and if they don’t wasted time and fuel. Not willing to liaise with local Kia dealer as they are independent. Well that knocked the shine of having a nearly new £28495 car. I hope they read this and are ashamed. It’s more than a years wage for me very disappointed.

22 April 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Hi Charmaine. We are sorry you haven't been happy with your new car. All customers are given ample time to inspect their vehicle before leaving the dealership so we can address any issues you have without complication. We do have signed confirmation that you were happy with the vehicle before you drove away so we are disappointed to hear that is now not the case. Our management team have offered a couple of resolutions to try and assist you with this and they will be happy to discuss these further if you require.

Rated 5 out of 5 stars

Craig is great he didn't try to sell us…

Craig is great he didn't try to sell us what we didn't need ,he explained everything clearly .He was genuine and down to earth and wants to sell cars unlike another dealership we went to ,so far we are happy with the purchase .Hope to use this dealership again when we part x next time .

21 April 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this wonderful review Pat! We hope you enjoy your new car and look forward to seeing you again in the future

Rated 5 out of 5 stars

Kia Picanto search

Having been looking for a used Kia Picanto for a while saw one advertised on your website. Contacted Craig Milne by phone and email and he was kind enough to send us a short video as we weren't sure about the colour. We arranged a visit the next morning as we were sure the car would sell quickly. Upon seeing the car we immediately decided to buy. I would like to thank Craig and all the friendly and helpful staff at Chippenham.

20 April 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this great review Stephen. We hope you enjoy your new car and hope to see you again in the future

Rated 5 out of 5 stars

I just wanna say big Thank you to all…

I just wanna say big Thank you to all involved. ☺️
We exchanged our old car for a new one last week. The whole process ran smoothly, both new and used dealing with us were very helpful.

CMC always go above and beyond for us, 'nothing is to much'.
We all know cars are taking longer to arrive due to problems within the world at the moment, but this is not CMC fault.
We were happy to wait.
The team at CMC have sold our family cars for over 10 years now. 🙂

We have all cars MOTs and Services done at CMC with great service from all involved, from the first call at reception we are looked after well thought-out.
We all look forward to buying many more cars from them in the years ahead.
Thanks Ben, Andrew and teams ☺️

20 April 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this wonderful review Val! We hope you enjoy your new car!

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful, no hard sell and extremely knowledgeable. Never had this service before at any garage. Highly recommend Chippenham Motor Company. Thanks Craig and your team!

16 April 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this wonderful review Andy. We are happy to hear you were pleased with the service and hope to see you again in the future

Rated 5 out of 5 stars

Excellent service

Excellent service, help and support. Every detail explained to me fully. I have no concerns about going back with any questions or queries.

8 April 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this lovely review Diana. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Excellent Service

Have just purchased a used car from CMC which was the smoothest car exchange I've ever done.
Staff, Craig (Sales) and Candice (Finance) deserve top marks for their customer service - friendly, helpful, knowledgable and customer focused.
Excellent service and the car's good too!

6 April 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this wonderful review Adrian. We wish you many happy miles of motoring in your new car!

Rated 5 out of 5 stars

Craig was amazing going above and…

Craig was amazing going above and beyond to help me. Absolutely love the car!

5 April 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this great review Hollie! Wishing you many miles of happy motoring in your new car

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, answered all my questions, guided me through the car purchase process easily. Thanks Chelelle

28 March 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this lovely review! We hope you enjoy your new car

Rated 5 out of 5 stars

Buying new car

Buying our new car was a very pleasant experience. Craig our salesman was helpful, friendly and funny. He talked us through everything, made us coffee and was easy-going. I have had 3 cars from here now because it is such a friendly helpful showroom and I would recommend Craig to my friends anytime 😊

26 March 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this wonderful review Alison, and thank you for choosing Chippenham Motor Company. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Chelelle was a pleasure to work with

Chelelle was a pleasure to work with, especially given that she had to pick up our purchase half-way thru from another salesperson. She kept us informed about delivery timescales and ironed out one or two minor issues on the finance side. She made buying a new car a really easy experience.

22 March 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this great review Andy, and thank you for choosing Chippenham Motor Company. We wish you many miles of happy motoring in your new car!

Rated 5 out of 5 stars

Great Guidance and Sale

Professional and friendly reception, very sound advice on cars and an enjoyable transaction. Craig was extremely helpful and diligent in helping me to decide on the right car and his personal touch and expertise inspired confidence. I am thoroughly enjoying my new car. 😀

22 March 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this wonderful review. We are so pleased you are enjoying your new car and wish you many miles of happy motoring

Rated 5 out of 5 stars

Excellent friendly professional service…

Excellent friendly professional service all the family made to feel part of the process as 2 young children in tow. Love the car and would highly recommend. Thank you CMC and thank you Craig :-)

14 March 2022
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this lovely review Della. We hope you enjoy your new car!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look